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why is file transfer so slow? (4 posts)

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  • Started 11 years ago by jeothomas
  • Latest reply 11 years ago from Jim Matthews
  • jeothomas Member

    I'm new to this. Trying to send ad files to a publisher, but when I try to put file it says it will take 35 hours! What have I done wrong? I'm trying to send a folder with 4 files: a Photoshop file (1.3 MB), a TIFF (3.6 MB), a PDF (1.2 MB) and a text doc (4.4 KB). I suspect the files must be too large, but how small do they have to be? I've already compressed them with Stuffit, but maybe I did that wrong.

    HELP! The deadline to submit the ad copy is looming!

    Posted 11 years ago #

  • Jim Matthews Administrator

    That's much too long, even if you have a dial-up connection to the Internet.

    I would compress the whole folder into one StuffIt archive and try uploading that single file. If that doesn't work any better, I'd try uploading it to the incoming folder on ftp.fetchsoftworks.com (put ftp.fetchsoftworks.com in the Host field of the New Connection window and leave the User ID and Password fields blank). If that works it would indicate a problem with the server you are uploading to.

    Let me know how it goes,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Mac Morgan Member

    I too have had similar problems. I put files in your ftp server as it says I do not have permission. Anyway, with two different pre-press shops, when I send Stuffit sit folders with 80mb files that compress down to 8mb, the time to Put acts like it is moving an 80mb file, not an 8mb file. It has been faster just to email these sit files. What do you think is wrong?

    Thanks, Mac

    Posted 11 years ago #

  • Jim Matthews Administrator

    When you enter the incoming directory on ftp.fetchsoftworks.com it may say ".:Permission Denied" in the file list but you can upload. That message just means that you can't see the files other people have uploaded (and other people can't see your file).

    What sort of bytes/sec reading do you get uploading your StuffIt archive? Is it different uploading to ftp.fetchsoftworks.com? And how are you connected to the Internet?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

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