Fetch Softworks

Won't stop uploading my files as a .zip (4 posts)

• Started 13 years ago by Jeffrey
• Latest reply 13 years ago from Scott McGuire

• Jeffrey Member

  I have been trying to upload a file with an ".avb" extension, and Fetch keeps compressing the file into a ".zip" archive on upload.

  It's a file from an editing program, and can't upload it compressed - it loses an important data header.

  My upload preferences are set to: "Default upload format: Binary (raw data)", the file itself is tiny - under 1MB, and every other file format I upload doesn't get zipped.

  Any troubleshooting thoughts?

  Jeff

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Jeff,

  When Fetch is set to the Automatic upload format, it examines files to see if they contain special Macintosh information (a resource fork) that it thinks needs to be preserved on upload, because if it does not preserve the information, the file won't work again when the file is downloaded to a Macintosh. Fetch preserves this information by zipping the files on upload.

  (It could be that Fetch is making an error in judgment in this case, and we would be happy to look into that, but that's the short explanation of why Fetch occasionally zips files on upload.)

  However, Fetch should never zip a file on upload when you have the upload format set to Binary. My guess is you may be still experiencing that behavior because you didn't close and re-open your connection after changing your default upload format.

  So could you please do the following?

  * Quit Fetch.
  * Open Fetch again.
  * Go to the Upload Preferences and verify that your default upload format is set to "Binary (raw data)"
  * Connect to the server.
  * Try uploading the file again.

  Let us know if the file is still zipped on upload or not after doing those steps.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Jeffrey Member

  Scott -

  I did one better, and restarted my whole computer from scratch this morning. Opened Fetch, re-checked the settings, and it worked.

  Thanks for the help, glad it was a simple problem to solve!

  Jeff

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Jeff,

  You're welcome, and I'm glad things are working as expected now.

  If you could email us one of the problem .avb files, we'll take a look at it and see if we should make changes to Fetch to stop zipping them automatically.

  To do this, first please zip a small .avb file (so that the resource fork is preserved) using Mac OS X's Compress command, and then send the file to us at bugs@fetchsoftworks.com .

  And please let us know if you have any further questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #