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Fetch Icon Fetch Help > Using Fetch > Sending a transcript to Fetch Softworks

Sometimes, when providing support for Fetch, we may ask you to send a transcript to Fetch Softworks to help us troubleshoot the problem. Here's how to do that:

  1. Attempt to reproduce the problem.
  2. Choose Window > Fetch Transcript.
  3. Choose Edit > Select All.
  4. Choose Edit > Copy.
  5. Open a new email message addressed to in your email program.
  6. Give the message a descriptive subject line, and write a short description of the problem in the message body.
  7. Click the body of the message, and choose Edit > Paste.
  8. The transcript, which will be rather long, should appear in your message.
  9. Send the email.

See the Fetch Transcript help topic for more information about the transcript.