Fetch Softworks

cannot log on (10 posts)

• Started 13 years ago by amturgeon
• Latest reply 13 years ago from amturgeon

• amturgeon Member

  I purchased a new computer and then tried to download fetch onto my new computer and it didn't work. So I purchased it again for this new computer and I cannot get connected.
  What is the problem?

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi,

  Are you having a problem entering your serial number and registering Fetch?

  Or are you having trouble connecting to your server - you get a password incorrect or server not found error?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• amturgeon Member

  Iam having trouble connecting to my server ... it says its busy .. However, I connect with the fetch.com from the dashboard and it connects?????
  Also, How do I get my connection on the dashboard. It does not allow me to change anything?

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi,

  We'd like some more information to help diagnose the problem. Could you please do the following?

  * Quit Fetch.
  * Open Fetch again.
  * Try connecting to your server.
  * After you receive the error, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and give advice about the problem.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• amturgeon Member

  Fetch 5.5.2 (5E703) Intel running on Mac OS X 10.6.2 (10C540) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-TQF4-RA4L T
  Connecting to emss1.com port 21 (Mac OS X firewall is allowing connections) (2/18/10 6:34 PM)

  Posted 13 years ago #

• amturgeon Member

  Fetch 5.5.3 (5E778) Intel running on Mac OS X 10.6.2 (10C540) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-TQF4-RA4L T
  Connecting to emss1.com port 21 (Mac OS X firewall is allowing connections) (2/18/10 6:39 PM)
  Update check skipped at 2/18/10 6:41 PM (next check after 2/19/10 12:49 PM)

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi,

  The problem is the server at that address (hostname) is not listening for FTP connections, so it will not talk to Fetch.

  You may not have quite the right hostname for the server. I would try typing

  ftp.emss1.com

  in the hostname field instead, and see if that works.

  If it does not, you should contact the people or company who run the server, and double-check the hostname, username, and password that you should use for connecting to the server.

  Please let us know if you have more questions after talking to them.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• amturgeon Member

  Connecting to ftp.emss1.com port 21 (Mac OS X firewall is allowing connections) (2/19/10 6:32 PM)
  This is what I got as a message.

  Connected to 68.180.151.123 port 21 (2/19/10 6:32 PM)
  220-Welcome to the Yahoo! Web Hosting FTP server.
  220-Need help? Get all details at:
  220-http://help.yahoo.com/help/us/webhosting/gftp/
  220-
  220-No anonymous logins accepted.
  220 Yahoo!
  USER amturgeon
  331-Enter your Yahoo! member password
  331◇
  PASS

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi,

  I was just guessing as to whether ftp.emss1.com might be what you wanted; apparently I was wrong, and I apologize for the confusion.

  The only way to figure out what you need to enter, or if there is a problem with the server that is preventing you from connecting, is to contact the people who run the server and talk to them.

  We do not run the server, so we cannot tell you what you need to enter, I'm afraid. (We just make the software that lets you move files from your Macintosh to servers run by other companies or people.)

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• amturgeon Member

  I figured it out - thanks

  Posted 13 years ago #