Fetch Softworks

Can't access my site (4 posts)

• Started 15 years ago by arlingtonvaprinter
• Latest reply 15 years ago from Scott McGuire

• arlingtonvaprinter Member

  I am not able to access my FTP site anymore. I have changed nothing than I know of, but I keep getting the message: Fetch could not get the file list because the connection was refused.

  I will attach the transcript:
  Fetch 5.2.1 (5C263) PowerPC running on Mac OS X 10.4.7 (8J135) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-DZWR-WNYS T
  Connecting to 12.109.61.155 port 21 (Mac OS X firewall is off) (12/5/07 2:57:58 PM)
  Connected to 12.109.61.155 port 21 (12/5/07 2:57:58 PM)
  220 roh-web Microsoft FTP Service (Version 5.0).
  USER space
  331 Password required for space.
  PASS
  230 User space logged in.
  SYST
  215 Windows_NT version 5.0
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 'MACB ENABLE': command not understood
  CWD storage/
  250 CWD command successful.
  PWD
  257 "/storage" is current directory.
  TYPE A
  200 Type set to A.
  PORT 192,168,0,2,208,172
  ABOR
  ftp_list: 2,-30028 (state == GETTING_LIST)
  ftp_list: tw->port_retries == 0, retrying file list
  Connecting to 12.109.61.155 port 21 (Mac OS X firewall is off) (12/5/07 2:58:34 PM)
  Connected to 12.109.61.155 port 21 (12/5/07 2:58:34 PM)
  220 roh-web Microsoft FTP Service (Version 5.0).
  USER space
  331 Password required for space.
  PASS
  230 User space logged in.
  SYST
  215 Windows_NT version 5.0
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 'MACB ENABLE': command not understood
  CWD storage/
  250 CWD command successful.
  PWD
  257 "/storage" is current directory.
  TYPE A
  200 Type set to A.
  PASV
  227 Entering Passive Mode (12,109,61,155,10,70).
  Making data connection to 12.109.61.155 port 2630
  ftp_setup_dataconn() passive mode dataconn failed, result = 1,61
  PORT 192,168,0,2,208,177
  ABOR
  ftp_list: 1,61 (state == GETTING_LIST)
  QUIT
  send_cmd():con_conn->Putline() returns 2,32767

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  It's possible that there is a problem with the server, or that they have made changes to the server that are causing a problem.

  However, please try the following, which may fix the problem:

  * Quit Fetch.
  * Open Fetch again.
  * Go to the Fetch menu, and choose Preferences.
  * In the Preferences window, click the General tab.
  * Make sure the "Use passive mode transfers (PASV)" checkbox is checked.
  * Then, click the Miscellaneous tab.
  * Change the setting of the "Use LIST -al to reveal hidden files" checkbox. That is, if it is checked, uncheck it; if it is unchecked, check it.
  * Then try connecting to the server again.

  Let us know if this helps or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• arlingtonvaprinter Member

  No, this didn't work either. I have been in contact with my website host, and they can't figure out any reason it doesn't work. I suppose I will have to contact Comcast (God help me!) and see if there is something with my firewall that has changed.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Sorry to hear that didn't help.

  This problem may indeed be caused by your router, if you have one. Is your Macintosh connected directly to your cable modem, or do you connect using wireless, or have a router to share the connection between different computers?

  Also, can you use Fetch to connect to ftp.fetchsoftworks.com successfully? (No username or password is required.)

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #