Fetch Softworks

Connection dropped (6 posts)

• Started 16 years ago by jeannette Howard
• Latest reply 16 years ago from Scott McGuire

• jeannette Howard Member

  Hi, I just upgraded fetch from 5 to 5.12 and now I am having trouble connecting to my web site, the error message says dropped server, this is before uploading, just trying to connect? Any ideas? Thanks Jeannette

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Jeanette,

  We're sorry to hear you're having problems.

  We'd like some more information to help diagnose the problem.

  After you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message?

  We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• Zooty Zoot Member

  I'm having the same exact problem. Has anyone figured this out yet? I used Fetch perfectly during the free trial period, then paid for it, then it immediately stopped working. Everytime I try to log onto an FTP server it tells me the server dropped the connection -- and I receive that message before it could even have reached that server.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Zooty Zoot,

  It's hard to say what the problem might be without more information.

  After you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message?

  We'll take a look and try to figure out where the problem lies.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• kcstreck Member

  I have the same problem....here is my info
  Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.2 (9C31) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 03/07/2008 T
  Update check skipped at 03/11/2008 06:43 PM (next check after 03/18/2008 02:42 PM)
  Connecting to ftp.fotki.com port 21 (Mac OS X firewall is allowing connections) (3/11/08 6:43:54 PM)
  Connected to 64.124.106.121 port 21 (3/11/08 6:43:55 PM)
  220 dev.fotki.com FTP server (Fotki Photos-thru-FTP Engine 2.0 (Alfa)) ready.
  USER timdownslocations
  331 Username OK, please send password.
  PASS
  230 Welcome timdownslocations.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/"
  MACB ENABLE
  500 Macbinary mode is not supported by this time.
  PWD
  257 "/"
  Retrieved 2 items from file list cache, stored 03/06/2008 09:28 PM
  CWD public
  250 Changed directory OK.
  PWD
  257 "/public"
  Retrieved 12 items from file list cache, stored 03/10/2008 03:38 PM
  CWD bigfoot
  ftp_cwd: 2,-30014 (state == CHANGING_DIR)
  Connecting to ftp.fotki.com port 21 (Mac OS X firewall is allowing connections) (3/11/08 6:45:21 PM)
  Connected to 64.124.106.121 port 21 (3/11/08 6:45:21 PM)
  220 dev.fotki.com FTP server (Fotki Photos-thru-FTP Engine 2.0 (Alfa)) ready.
  USER timdownslocations
  331 Username OK, please send password.
  PASS
  230 Welcome timdownslocations.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/"
  MACB ENABLE
  500 Macbinary mode is not supported by this time.
  CWD /public/
  250 Changed directory OK.
  PWD
  257 "/public"
  CWD bigfoot
  ftp_cwd: 2,-30014 (state == CHANGING_DIR)
  Connecting to ftp.fotki.com port 21 (Mac OS X firewall is allowing connections) (3/11/08 6:45:38 PM)
  Connected to 64.124.106.121 port 21 (3/11/08 6:45:38 PM)
  220 dev.fotki.com FTP server (Fotki Photos-thru-FTP Engine 2.0 (Alfa)) ready.
  USER timdownslocations
  331 Username OK, please send password.
  PASS
  230 Welcome timdownslocations.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/"
  MACB ENABLE
  500 Macbinary mode is not supported by this time.
  CWD /public/
  250 Changed directory OK.
  PWD
  257 "/public"
  CWD /public
  250 Changed directory OK.
  Retrieved 12 items from file list cache, stored 03/10/2008 03:38 PM
  CWD bigfoot
  Update check skipped at 03/11/2008 06:45 PM (next check after 03/20/2008 06:09 AM)
  ftp_cwd: 2,-30014 (state == CHANGING_DIR)
  Connecting to ftp.fotki.com port 21 (Mac OS X firewall is allowing connections) (3/11/08 6:46:47 PM)
  Connected to 64.124.106.121 port 21 (3/11/08 6:46:47 PM)
  220 dev.fotki.com FTP server (Fotki Photos-thru-FTP Engine 2.0 (Alfa)) ready.
  USER timdownslocations
  331 Username OK, please send password.
  PASS
  230 Welcome timdownslocations.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/"
  MACB ENABLE
  500 Macbinary mode is not supported by this time.
  CWD /public/
  250 Changed directory OK.
  PWD
  257 "/public"
  CWD bigfoot
  ftp_cwd: 2,-30014 (state == CHANGING_DIR)

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi kcstreck,

  Can you change to other folders on the server, just not "bigfoot", or do you have this problem will all folders?

  If there are no other folders to try, can you create a new folder (Remote > New Folder), and then change to it, successfully?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #