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Connection dropped (6 posts)

  • Started 10 years ago by jeannette Howard
  • Latest reply 9 years ago from Scott McGuire
  • jeannette Howard Member

    Hi, I just upgraded fetch from 5 to 5.12 and now I am having trouble connecting to my web site, the error message says dropped server, this is before uploading, just trying to connect? Any ideas? Thanks Jeannette

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi Jeanette,

    We're sorry to hear you're having problems.

    We'd like some more information to help diagnose the problem.

    After you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message?

    We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • Zooty Zoot Member

    I'm having the same exact problem. Has anyone figured this out yet? I used Fetch perfectly during the free trial period, then paid for it, then it immediately stopped working. Everytime I try to log onto an FTP server it tells me the server dropped the connection -- and I receive that message before it could even have reached that server.

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi Zooty Zoot,

    It's hard to say what the problem might be without more information.

    After you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message?

    We'll take a look and try to figure out where the problem lies.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • kcstreck Member

    I have the same problem....here is my info
    Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.2 (9C31) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 03/07/2008 T
    Update check skipped at 03/11/2008 06:43 PM (next check after 03/18/2008 02:42 PM)
    Connecting to ftp.fotki.com port 21 (Mac OS X firewall is allowing connections) (3/11/08 6:43:54 PM)
    Connected to 64.124.106.121 port 21 (3/11/08 6:43:55 PM)
    220 dev.fotki.com FTP server (Fotki Photos-thru-FTP Engine 2.0 (Alfa)) ready.
    USER timdownslocations
    331 Username OK, please send password.
    PASS
    230 Welcome timdownslocations.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/"
    MACB ENABLE
    500 Macbinary mode is not supported by this time.
    PWD
    257 "/"
    Retrieved 2 items from file list cache, stored 03/06/2008 09:28 PM
    CWD public
    250 Changed directory OK.
    PWD
    257 "/public"
    Retrieved 12 items from file list cache, stored 03/10/2008 03:38 PM
    CWD bigfoot
    ftp_cwd: 2,-30014 (state == CHANGING_DIR)
    Connecting to ftp.fotki.com port 21 (Mac OS X firewall is allowing connections) (3/11/08 6:45:21 PM)
    Connected to 64.124.106.121 port 21 (3/11/08 6:45:21 PM)
    220 dev.fotki.com FTP server (Fotki Photos-thru-FTP Engine 2.0 (Alfa)) ready.
    USER timdownslocations
    331 Username OK, please send password.
    PASS
    230 Welcome timdownslocations.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/"
    MACB ENABLE
    500 Macbinary mode is not supported by this time.
    CWD /public/
    250 Changed directory OK.
    PWD
    257 "/public"
    CWD bigfoot
    ftp_cwd: 2,-30014 (state == CHANGING_DIR)
    Connecting to ftp.fotki.com port 21 (Mac OS X firewall is allowing connections) (3/11/08 6:45:38 PM)
    Connected to 64.124.106.121 port 21 (3/11/08 6:45:38 PM)
    220 dev.fotki.com FTP server (Fotki Photos-thru-FTP Engine 2.0 (Alfa)) ready.
    USER timdownslocations
    331 Username OK, please send password.
    PASS
    230 Welcome timdownslocations.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/"
    MACB ENABLE
    500 Macbinary mode is not supported by this time.
    CWD /public/
    250 Changed directory OK.
    PWD
    257 "/public"
    CWD /public
    250 Changed directory OK.
    Retrieved 12 items from file list cache, stored 03/10/2008 03:38 PM
    CWD bigfoot
    Update check skipped at 03/11/2008 06:45 PM (next check after 03/20/2008 06:09 AM)
    ftp_cwd: 2,-30014 (state == CHANGING_DIR)
    Connecting to ftp.fotki.com port 21 (Mac OS X firewall is allowing connections) (3/11/08 6:46:47 PM)
    Connected to 64.124.106.121 port 21 (3/11/08 6:46:47 PM)
    220 dev.fotki.com FTP server (Fotki Photos-thru-FTP Engine 2.0 (Alfa)) ready.
    USER timdownslocations
    331 Username OK, please send password.
    PASS
    230 Welcome timdownslocations.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/"
    MACB ENABLE
    500 Macbinary mode is not supported by this time.
    CWD /public/
    250 Changed directory OK.
    PWD
    257 "/public"
    CWD bigfoot
    ftp_cwd: 2,-30014 (state == CHANGING_DIR)

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi kcstreck,

    Can you change to other folders on the server, just not "bigfoot", or do you have this problem will all folders?

    If there are no other folders to try, can you create a new folder (Remote > New Folder), and then change to it, successfully?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

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