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Connection dropping with large loading (4 posts)

  • Started 9 years ago by dochow
  • Latest reply 9 years ago from dochow
  • dochow Member

    Fetch keeps dropping my connection as I load a large .pdf

    Posted 9 years ago #

  • dochow Member

    And I tred unchecking Passive mode...still dropping connection.

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi,

    If Fetch drops the connection after uploading about the same amount of a large file each time, the likely explanation is that you are out of space in your account on the server. You may want to try deleting some old files on your server that you no longer need, and seeing if that fixes the problem.

    Another thing you can do is try Fetch's resume upload feature and see if it can complete the upload. If it cannot - if the resume upload cannot upload the rest of your file - that would be an indication that you are out of space in your account.

    For instructions on using the resume upload feature, see the Resuming uploads topic in Fetch Help (or just click the link here).

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

  • dochow Member

    Thanks, Scott: By re-connecting I was able to upload the PDF in small segments. I kept making new connections and got the whole PDF loaded. Now I'm uploading to the website; so far so good.

    Posted 9 years ago #

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