Fetch Softworks

Connection timed out (7 posts)

• Started 15 years ago by alishajade
• Latest reply 15 years ago from Scott McGuire

• alishajade Member

  I'm having some trouble uploading a paticular page of a website, after about 10 minutes of begining to upload this page I get the error message "Fetch could not put 'services.html' because the connection timed out. There might be a problem with your network, or the server might not be responding. Server responded: 'Opening ASCII mode data connection for services.html"

  This seems strange as I am able to upload all of the other pages in the site in the same session without trouble. The transcript is as follows:

  226-Transfer complete.
  226 Quotas off
  PASV
  227 Entering Passive Mode (***,**,***,**,***,**).
  Making data connection to ***.**.***.** port *****
  STOR services.html
  150 Opening ASCII mode data connection for services.html
  Unsuccessful transfer of services.html (19,983/20,482 bytes, 39 bytes/sec, 8:32 elapsed) stopped at 1/10/07 9:24:24 AM (error: 1,60)
  ftp_store_close: 1,60 (state == RPUT_CLOSING)
  ABOR
  450 Transfer aborted. Link to file server lost.
  500 ÿôÿòABOR not understood
  PWD
  257 "/httpdocs" is current directory.
  PWD
  257 "/httpdocs" is current directory.
  PWD
  257 "/httpdocs" is current directory.
  PWD
  257 "/httpdocs" is current directory.
  PWD
  257 "/httpdocs" is current directory.
  QUIT
  send_cmd():con_conn->Putline() returns 2,-50

  Any help would be appreciated, I hope I have not asked a silly question, I'm fairly new to this software!
  Thanks!

  Posted 15 years ago #

• alishajade Member

  FYI - stars indicate IP address and port number!!!

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Which version of Fetch are you using?

  And do you connect to the Internet using a wireless connection, or a router (to share the Internet connection between several computers)?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• alishajade Member

  I'm using version 5.2, and I do share an internet connection with another computer. Thanks, hope this helps!

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Could you please update to Fetch 5.2.1 (a free update) and let us know if that fixes the problem?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• alishajade Member

  Hi, I have downloaded the update but I still have the same problem! Any other ideas?

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for trying, we're sorry to hear 5.2.1 didn't fix the problem.

  We'd like to see the entire transcript, from beginning to end, of an attempt to upload that file. Could you please do the following?

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Try uploading the problem file again.
  * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  If you don't feel comfortable posting the entire transcript here, you can email it to:

  bb at fetchsoftworks dot com

  instead.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #