Fetch Softworks

"Data connection closed" (8 posts)

• Started 16 years ago by the3penguins
• Latest reply 16 years ago from Jim Matthews

• the3penguins Member

  Hi,
  Any time I try to download a file, from various servers, at some point when the file is almost done it says "Fetch could not get [file name] because the FTP server encountered an error accessing the file or folder. If you entered a file name, folder, or URL, check that it is correct.
  Server responded: Data connection closed, file transfer [file name] aborted."

  What's going on?

  Posted 16 years ago #

• Jim Matthews Administrator

  It's hard to tell what's happening without some more information. Could you try to download a file, and then (after you get the error message) choose "Fetch Transcript" from the Window menu and post the complete contents of that window? I'll try to figure out what the problem is.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 16 years ago #

• the3penguins Member

  Sure, thanks. I successfully got the file entitled "Silent Night_Christmas Card", but it screwed up on "I Wish I Was In New Orleans".

  Fetch 5.1.1 (5B388) PowerPC running on Mac OS X 10.4.8 (8L127) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 10/29/2006 T
  Connecting to waits.serveftp.net port 21 (OS X firewall is off) (10/16/06 12:30:54 PM)
  Connected to 69.244.32.223 port 21 (10/16/06 12:30:54 PM)
  220 Serv-U FTP Server v4.1 for WinSock ready...
  USER anonymous
  331 User name okay, please send complete E-mail address as password.
  PASS
  230 User logged in, proceed.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 'MACB': command not understood.
  PWD
  257 "/" is current directory.
  CWD 1979-05-02 Sydney - Romeo Is Bleeding aka Cold Beer on a Hot Night
  250 Directory changed to /1979-05-02 Sydney - Romeo Is Bleeding aka Cold Beer on a Hot Night
  PWD
  257 "/1979-05-02 Sydney - Romeo Is Bleeding aka Cold Beer on a Hot Night" is current directory.
  TYPE I
  200 Type set to I.
  SIZE Tom Waits 3-79 Sydney Romeo is Bleeding - 07 - SilentNight_ChristmasCard.mp3
  213 5953536
  MDTM Tom Waits 3-79 Sydney Romeo is Bleeding - 07 - SilentNight_ChristmasCard.mp3
  213 20020521004848
  PASV
  227 Entering Passive Mode (69,244,32,223,18,147)
  ABOR
  226 ABOR command successful.
  PORT 129,170,240,151,192,11
  200 PORT Command successful.
  RETR Tom Waits 3-79 Sydney Romeo is Bleeding - 07 - SilentNight_ChristmasCard.mp3
  150 Opening BINARY mode data connection for Tom Waits 3-79 Sydney Romeo is Bleeding - 07 - SilentNight_ChristmasCard.mp3 (5953536 bytes).
  Update check skipped at 10/16/2006 12:32 PM (next check after 10/22/2006 05:35 AM)
  226 Transfer complete.
  Transfer of Tom Waits 3-79 Sydney Romeo is Bleeding - 07 - SilentNight_ChristmasCard.mp3 (5,953,536 bytes, 19,143 bytes/sec, 5:11 elapsed) completed at 10/16/06 12:36:20 PM
  PWD
  257 "/1979-05-02 Sydney - Romeo Is Bleeding aka Cold Beer on a Hot Night" is current directory.
  SIZE Tom Waits 3-79 Sydney Romeo is Bleeding - 04 - I Wish I Was In New Orleans.mp3
  213 5474304
  MDTM Tom Waits 3-79 Sydney Romeo is Bleeding - 04 - I Wish I Was In New Orleans.mp3
  213 20020521004252
  PORT 129,170,240,151,192,12
  200 PORT Command successful.
  RETR Tom Waits 3-79 Sydney Romeo is Bleeding - 04 - I Wish I Was In New Orleans.mp3
  150 Opening BINARY mode data connection for Tom Waits 3-79 Sydney Romeo is Bleeding - 04 - I Wish I Was In New Orleans.mp3 (5474304 bytes).
  426 Data connection closed, file transfer Tom Waits 3-79 Sydney Romeo is Bleeding - 04 - I Wish I Was In New Orleans.mp3 aborted.
  Unsuccessful transfer of Tom Waits 3-79 Sydney Romeo is Bleeding - 04 - I Wish I Was In New Orleans.mp3 (4,628,480 bytes, 18,009 bytes/sec, 4:17 elapsed) stopped at 10/16/06 12:41:33 PM (error: -30004)
  ftp_retrieve: -30004 (state == RGET_RETRIEVING)

  Posted 16 years ago #

• Jim Matthews Administrator

  It isn't clear why the server is cutting off the transfer before the end. Are you able to use the Resume Download command in the Remote menu to finish the transfer?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 16 years ago #

• the3penguins Member

  I am able to, but if I'm downloading a whole folder it doesn't continue with the rest of the folder. And I would need to resume almost every file, because they almost never download all the way.

  Posted 16 years ago #

• Jim Matthews Administrator

  Do you ever have to resume the download more than once, or does the transfer typically complete on the first resume?

  Do you see this problem downloading files from ftp://ftp.fetchsoftworks.com/ ? Leave the Username and Password fields empty to connect to ftp.fetchsoftworks.com; there are some multi-megabyte files (copies of Fetch and its help) that you can use for testing.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 16 years ago #

• the3penguins Member

  I've only ever had to resume it once, but that might just be because it usually messes up near or at the end (and I've only been downloading files under 10mb).

  I downloaded a 14mb file from the fetch server twice with no problem, however. It was going much faster than the other server though.

  Posted 16 years ago #

• Jim Matthews Administrator

  That suggests a problem with the server, such as a slow or unstable connection. You might ask the server administrator if other people are having this problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 16 years ago #