Fetch Softworks

Denied by policy (2 posts)

• Started 14 years ago by Zondra
• Latest reply 14 years ago from Scott McGuire

• Zondra Member

  Can you please tell me what's going on? I keep getting the same message "denied by policy" when I try to upload a file. Here is what my transcript window is telling me???? Any help or advise would be greatly appreciated. Thank you.

  Fetch 5.0.2 (5A664) running on Mac OS X 10.3.9 (7W98)
  StuffIt Engine 0x812, StuffIt SDK Version 10.0
  Partial serial FETCH5F006-HXE3-WRVV T
  Connecting to ftp.sandowmedia.com port 21 (7/15/09 9:02:21 AM)
  Connected to 64.135.18.19 port 21 (7/15/09 9:02:21 AM)
  220 Service ready for new user
  USER luxenw
  331 Password required
  PASS
  230 User logged in
  SYST
  215 MACOS Peter's Server
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 command not understood
  PWD
  257 "/" is current directory.
  TYPE A
  200 Type set to A (ASCII)
  PASV
  227 Entering Passive Mode (64,135,18,19,11,188)
  LIST
  150 Opening connection
  drwxr-x--- folder 0 Jul 1 17:26 Alchemy Collections
  drwxr-xr-x folder 0 Apr 16 18:38 Ballard/QueenAnne
  drwxr-x--- folder 0 Jul 14 20:25 Best Plumbing
  drwxr-x--- folder 0 Jun 24 16:41 DIGS
  -rw-r----- 0 8248696 8248696 Jul 7 21:29 front entry 2.jpg
  -rw-r----- 0 7570191 7570191 Jul 7 15:57 H&H_Luxe Ad_FINAL_Outline.pdf
  drwxr-x--- folder 0 Jul 14 17:54 Lapchi-Driscoll Robbins ad
  drwxr-x--- folder 0 Jun 30 16:01 Luwa
  drwxr-x--- folder 0 Jul 9 12:01 Magnolia House
  -rw-r----- 0 5075286 5075286 Jul 7 21:23 old mill Panorama1.jpg
  drwxr-x--- folder 0 Jul 7 18:19 Olive8-LuxeAd-FINAL Folder
  drwxr-x--- folder 0 Jul 14 02:24 pacificdesign
  -rw-r----- 0 2240022 2240022 Jul 7 21:23 plaza 029.jpg
  -rw-r----- 0 4111729 4111729 Jul 7 21:24 plaza 182.jpg
  drwxr-x--- folder 0 Jul 6 13:04 portland remodel
  -rw-r----- 0 40374365 40374365 Jul 7 14:49 RobertsWygal03.zip
  -rw-r----- 0 59195223 59195223 Jul 8 14:35 RobertsWygal03B.zip
  drwxr-x--- folder 0 Jul 14 20:13 SeattleStainedGlass
  -rw-r----- 0 1558787 1558787 Jul 7 21:24 The Plaza 049.jpg
  -rw-r----- 0 1542893 1542893 Jul 7 21:24 The Plaza 058.jpg
  -rw-r----- 0 1057079 1057079 Jul 7 21:29 water view.jpg
  226 Transfer complete
  TYPE I
  200 Type set to I (Image)
  PASV
  227 Entering Passive Mode (64,135,18,19,11,188)
  STOR CrystalLuxeSept.pdf
  501 Denied by policy
  ftp_store_setup: -30000 (state == PUT_SETTING_UP)
  ABOR
  get_reply():con_conn->Getline() returns -3253
  Update check started at 07/15/2009 09:03 AM
  Update check started at 07/15/2009 09:04 AM
  Update check started at 07/15/2009 09:05 AM
  Update check started at 07/15/2009 09:06 AM

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  The error message is coming from the server; Fetch is asking the server to be allowed to put a file, and the server is replying with the "Denied by policy" error (which Fetch then reports to you). I'm not sure what the error message means; this is not one we commonly hear about.

  You should contact the people who run the server and ask them why you're getting the error, and what can be done about it; this is out of Fetch's control. (We don't run or have access to the server you're trying to upload to.)

  Please let us know if you have any questions after talking to them.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #