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download stops after first file in folder (18 posts)

  • Started 14 years ago by jkuebler
  • Latest reply 14 years ago from Scott McGuire
  • jkuebler Member

    I am using an Automator script to download a folder with 9 files in it from my server to my computer. About a month ago it apparently stopped working correctly. Now it only downloads the first file in the folder instead of all the files in the folder. When i tried running Fetch by itself and selected the folder to download, the same thing happened. When I opened the folder first and shift-selected all the files, then they all downloaded. What could be the problem?

    Posted 14 years ago #

  • Scott McGuire Administrator

    Hi,

    We'd like some more information to help diagnose the problem. Could you please do the following?

    * Quit Fetch.
    * Open Fetch again.
    * Connect to your server.
    * Select the folder and try to download it (that is, do the thing that causes the problem).
    * Go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and see if we can figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #

  • jkuebler Member

    Scott,
    I deleted all references to server and user names below and replaced with "xxxxx"
    Jim

    Originally posted by jkuebler:

    etch 5.3 (5D161) Intel running on Mac OS X 10.5.5 (9F33) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-8GMR-EF5Z T
    Connecting to xxxxxxxxx port 21 (Mac OS X firewall is allowing connections) (12/5/08 11:58:45 AM)
    Connected to xxxxxxxx port 21 (12/5/08 11:58:45 AM)
    220 Microsoft FTP Service
    USER xxxxx
    331 Password required for xxxxx.
    PASS
    230 User xxxxx logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    CWD db/
    250 CWD command successful.
    PWD
    257 "/db" is current directory.
    Retrieved 3 items from file list cache, stored 12/01/2008 02:36 PM
    CWD /backups
    250 CWD command successful.
    PWD
    257 "/backups" is current directory.
    TYPE A
    200 Type set to A.
    PORT 192,168,1,65,216,37
    200 PORT command successful.
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    12-04-08 11:13PM 76005376 contacts.fp7
    12-04-08 11:13PM 139264 Courses Copy.fp7
    12-04-08 11:13PM 442368 Courses.fp7
    12-04-08 11:13PM 40960 distance.fp7
    12-12-07 11:01PM 3162112 FMServer_Sample.fp7
    12-15-07 02:30AM <dir> Friday
    12-04-08 11:13PM 39165952 InstructorScheduling.fp7
    12-04-08 11:13PM 204800 Inventory.fp7
    12-04-08 11:13PM 3317760 Invoice.fp7
    12-04-08 11:13PM 32768 labels.fp7
    12-04-08 11:13PM 34729984 Main.fp7
    12-18-07 02:30AM <dir> Monday
    12-04-08 11:13PM 65536 partners.fp7
    12-04-08 11:13PM 339968 Projects List.fp7
    12-04-08 11:13PM 2764800 register.fp7
    12-16-07 02:30AM <dir> Saturday
    12-04-08 11:13PM 1916928 Skills.fp7
    12-17-07 02:30AM <dir> Sunday
    12-21-07 02:30AM <dir> Thursday
    12-04-08 11:13PM 65536 trainers.fp7
    12-19-07 02:30AM <dir> Tuesday
    12-20-07 02:30AM <dir> Wednesday
    12-04-08 11:13PM 3346432 ZipCodes.fp7
    226 Transfer complete.
    CWD Wednesday
    250 CWD command successful.
    PWD
    257 "/backups/Wednesday" is current directory.
    PORT 192,168,1,65,216,44
    200 PORT command successful.
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    12-04-08 02:30AM 75993088 contacts.fp7
    12-04-08 02:30AM 139264 Courses Copy.fp7
    12-04-08 02:30AM 442368 Courses.fp7
    12-04-08 02:30AM 40960 distance.fp7
    12-04-08 02:30AM 39161856 InstructorScheduling.fp7
    12-04-08 02:30AM 204800 Inventory.fp7
    12-04-08 02:30AM 3317760 Invoice.fp7
    12-04-08 02:30AM 32768 labels.fp7
    12-04-08 02:30AM 34721792 Main.fp7
    12-04-08 02:30AM 65536 partners.fp7
    12-04-08 02:30AM 339968 Projects List.fp7
    12-04-08 02:30AM 2764800 register.fp7
    12-04-08 02:30AM 1916928 Skills.fp7
    12-04-08 02:30AM 65536 trainers.fp7
    12-04-08 02:30AM 3346432 ZipCodes.fp7
    226 Transfer complete.
    TYPE I
    200 Type set to I.
    SIZE contacts.fp7
    213 75993088
    MDTM contacts.fp7
    213 20081204103005
    PORT 192,168,1,65,216,45
    200 PORT command successful.
    RETR contacts.fp7
    150 Opening BINARY mode data connection for contacts.fp7(75993088 bytes).
    Update check skipped at 12/05/2008 12:00 PM (next check after 12/10/2008 09:48 PM)

    [This message has been edited by jkuebler (edited 12-08-2008).]

    [This message has been edited by jkuebler (edited 12-08-2008).]

    Posted 14 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the transcript.

    Please try the following and let us know if it helps:

    * Open Fetch.
    * Go to the Fetch menu, and choose Preferences.
    * Click the General tab.
    * Check the "Use passive mode transfers" checkbox.
    * Make a new connection to the server, and try downloading the folder again.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #

  • jkuebler Member

    HI Scott,

    I tried this and get the same result. After the first file (Contacts) is downloaded, it stalls. Is there another setting I should try? This worked fine until a couple of months ago and then mysteriously stopped.

    Jim

    Originally posted by ScottMcGuire:

    Hi,

    Thanks for the transcript.

    Please try the following and let us know if it helps:

    * Open Fetch.
    * Go to the Fetch menu, and choose Preferences.
    * Click the General tab.
    * Check the "Use passive mode transfers" checkbox.
    * Make a new connection to the server, and try downloading the folder again.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #

  • Scott McGuire Administrator

    Hi Jim,

    Do you ever get an error message, or does Fetch just stall?

    And you said that the download stops after the first file - but the transcript you sent doesn't actually show any file downloading successfully.

    Is what's happening that the download of the first file stalls and never quite finishes?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #

  • jkuebler Member

    HI Scott,

    What seems to happen is that the file is almost completely downloaded (it is a 72.5mb file and it shows that it has downloaded 72.5mb.) It flies along until it gets to the very end of the transfer. Then it stalls. In my download folder I get a file called Contacts.fp7, but Mac OSX identifies it as a Fetch partial download file instead of a Filemaker Pro file. It shows it as 72.5mb.

    Jim

    Originally posted by ScottMcGuire:

    Hi Jim,

    Do you ever get an error message, or does Fetch just stall?

    And you said that the download stops after the first file - but the transcript you sent doesn't actually show any file downloading successfully.

    Is what's happening that the download of the first file stalls and never quite finishes?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #

  • Scott McGuire Administrator

    Hi Jim,

    Thanks for your patience while we try to figure this out.

    Is there another folder on your server - or on another server that you have access to - that you could try downloading, to see if you have the same problem with another folder?

    I'd like to find out if this is just a problem with this particular folder, or a more general problem.

    Thanks,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 12-07-2008).]

    Posted 14 years ago #

  • jkuebler Member

    Originally posted by ScottMcGuire:

    Hi Jim,

    Thanks for your patience while we try to figure this out.

    Is there another folder on your server - or on another server that you have access to - that you could try downloading, to see if you have the same problem with another folder?

    I'd like to find out if this is just a problem with this particular folder, or a more general problem.

    Thanks,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 12-07-2008).]

    Hi Scott,
    Thank you for trying to solve this problem. I tried Fetching a different folder on this server and got the same result. I have my server do a nightly backup of my files into folders name for the day of the week. So this time I tried the Friday backup and got the same result. Thoughts?
    Jim

    Posted 14 years ago #

  • Scott McGuire Administrator

    Hi Jim,

    Thanks for the additional information.

    Could you please do the following?

    * Quit Fetch if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Open one of the problem folders.
    * Shift-select the first two files.
    * Download them.
    * Go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    This is so I we can compare what works with what doesn't.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #

  • jkuebler Member

    Hi Scott,

    I tried downloading another file on this server, with the same result. I tried to fetch the Friday folder and it stalled at the same spot.
    Jim

    Originally posted by ScottMcGuire:

    Hi Jim,

    Thanks for your patience while we try to figure this out.

    Is there another folder on your server - or on another server that you have access to - that you could try downloading, to see if you have the same problem with another folder?

    I'd like to find out if this is just a problem with this particular folder, or a more general problem.

    Thanks,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 12-07-2008).]

    Posted 14 years ago #

  • Scott McGuire Administrator

    Hi Jim,

    It looks like you may ahve you missed my new request, so I'll repeat it:

    Thanks for the additional information.

    Could you please do the following?

    * Quit Fetch if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Open one of the problem folders.
    * Shift-select the first two files.
    * Download them.
    * Go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    This is so I we can compare what works with what doesn't.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #

  • jkuebler Member

    Hi Scott,
    Here you go. I replaced the server name, IP, and user name with "xxxxxxx" in the following:

    Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.5 (9F33) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-8GMR-EF5Z T
    Connecting to xxxxxxxxxx port 21 (Mac OS X firewall is allowing connections) (12/8/08 8:39:34 PM)
    Connected to xxxxxxx port 21 (12/8/08 8:39:35 PM)
    220 Microsoft FTP Service
    USER xxxxxxx
    331 Password required for xxxxxxx.
    PASS
    230 User xxxxxxx logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    CWD backups/Wednesday/
    250 CWD command successful.
    PWD
    257 "/backups/Wednesday" is current directory.
    Retrieved 15 items from file list cache, stored 12/08/2008 05:24 PM
    TYPE I
    200 Type set to I.
    SIZE contacts.fp7
    213 75993088
    MDTM contacts.fp7
    213 20081204103005
    PASV
    227 Entering Passive Mode (xxxxxxxx,19,141).
    Making data connection to xxxxxxxxx port 5005
    RETR contacts.fp7
    125 Data connection already open; Transfer starting.
    Update check skipped at 12/08/2008 08:41 PM (next check after 12/10/2008 09:48 PM)
    226 Transfer complete.
    Transfer of contacts.fp7 (75,993,088 bytes, 655,112 bytes/sec, 1:56 elapsed) completed at 12/8/08 8:41:43 PM
    SIZE Courses Copy.fp7
    213 139264
    MDTM Courses Copy.fp7
    213 20081204103004
    PASV
    227 Entering Passive Mode (xxxxxxxxx,19,142).
    Making data connection to xxxxxxxxxx port 5006
    RETR Courses Copy.fp7
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of Courses Copy.fp7 (139,264 bytes, 139,264 bytes/sec, 0:01 elapsed) completed at 12/8/08 8:41:44 PM
    PWD
    257 "/backups/Wednesday" is current directory.
    PWD
    257 "/backups/Wednesday" is current directory.
    PWD
    257 "/backups/Wednesday" is current directory.
    PWD
    257 "/backups/Wednesday" is current directory.

    Originally posted by ScottMcGuire:

    Hi Jim,

    It looks like you may ahve you missed my new request, so I'll repeat it:

    Thanks for the additional information.

    Could you please do the following?

    * Quit Fetch if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Open one of the problem folders.
    * Shift-select the first two files.
    * Download them.
    * Go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    This is so I we can compare what works with what doesn't.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #

  • Scott McGuire Administrator

    Hi Jim,

    Thanks for that transcript.

    Could you please try connecting to our server and try downloading a folder, to see if you have the same problem? (Unfortunately, the files aren't nearly as large as your files, but perhaps they will be large enough.)

    To do this:

    * Connect to ftp.fetchsoftworks.com (leave the username and password blank).
    * Open the "example" folder.
    * Select the "teststuff" folder and download it.

    Let us know if it gets stuck after the first file or not.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #

  • jkuebler Member

    Hi Scott,

    I was able to successfully download the teststuff folder without a stall. Very puzzling.

    Jim

    Originally posted by ScottMcGuire:

    Hi Jim,

    Thanks for that transcript.

    Could you please try connecting to our server and try downloading a folder, to see if you have the same problem? (Unfortunately, the files aren't nearly as large as your files, but perhaps they will be large enough.)

    To do this:

    * Connect to ftp.fetchsoftworks.com (leave the username and password blank).
    * Open the "example" folder.
    * Select the "teststuff" folder and download it.

    Let us know if it gets stuck after the first file or not.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #

  • Scott McGuire Administrator

    Hi Jim,

    Thanks for trying that and reporting back. This suggests it may be an interaction between Fetch and your specific server.

    We'd like to investigate further to figure out what's going on; would it be possible to get a test account on the server so that we can do tests and diagnostics on our end?

    If that is not possible, would you be willing to do a packet trace for us, which would provide more detailed information about exactly what is getting sent over the network when?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #

  • jkuebler Member

    I could do a packet trace. I can't open another account on the server because we are using a hosting service for our server. Just let me know how. I still have the same problem that if I try to Get the folder, it stalls after the first one, but if I Get the files one by one, it is ok. I can get multiple files at once as long as it does not include the first file (Contacts).

    Jim

    Originally posted by ScottMcGuire:

    Hi Jim,

    Thanks for trying that and reporting back. This suggests it may be an interaction between Fetch and your specific server.

    We'd like to investigate further to figure out what's going on; would it be possible to get a test account on the server so that we can do tests and diagnostics on our end?

    If that is not possible, would you be willing to do a packet trace for us, which would provide more detailed information about exactly what is getting sent over the network when?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #

  • Scott McGuire Administrator

    Hi Jim,

    Okay, I understand. Thanks for being willing to do a packet trace. Before we begin, we'd like to move this discussion to email - could you please email us at:

    bugs at fetchsoftworks dot com

    and we'll follow up with you there about what to do.

    Thanks,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 12-11-2008).]

    Posted 14 years ago #

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