Fetch Softworks

Dropped Server Connection (2 posts)

• Started 7 years ago by Jill
• Latest reply 7 years ago from Jim Matthews

• Jill Member

  Hello,

  I have not used Fetch for approx one year or more. When I try upload a photo, I receive an error message that my server (Comcast) dropped the connection. I have the proper user name and password as I am able to log in to Comcast directly through their website. Perhaps I have an older version of Fetch or should I contact Comcast?

  Thanks,
  Jill

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi,

  Could you choose "Fetch Transcript" from the Window menu after you get that error, and post the contents of the Fetch Transcript window here? That information would help me figure out what's going on.

  Alternatively, you can send the transcript information to me privately at http://fetchsoftworks.com/fetch/feedback .

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #