Fetch Softworks

error (6 posts)

• Started 16 years ago by dmonaco
• Latest reply 16 years ago from Scott McGuire

• dmonaco Member

  whenever I try to log into my ftp site I get an error saying the host name only supports letters a-z, digits 0-9 and something else. My host name is legit and used to work, but now I am receiving this error. Maybe there is a setting I need to change. Any feedback would be appreciated.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Could you please tell us your hostname - that is, exactly what you're typing into the hostname field?

  Did you recently upgrade to a new version of Fetch, or did it just stop working?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• dmonaco Member

  Scott
  It just stopped working, so I thought I would download the new version, which i did and it gave the same error message.
  my hostname is ftp://socaltrucks.zftp.com

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Are you typing the "ftp://" part into the hostname field?

  If so, try entering just socaltrucks.zftp.com- don't include the "ftp://" part - and let us know if that fixes the problem.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• dmonaco Member

  scott
  that worked. thank you very much.
  dan

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Dan,

  Great, thanks for the followup.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #