Fetch Softworks

Error connecting to SFTP (3 posts)

• Started 5 months ago by IYeh
• Latest reply 5 months ago from IYeh

• IYeh Member

  This is the error message:

  SFTP connection to "ftps.companyname.com" could not be opened because the connection to the SFTP server could not be established or was lost.
  Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
  Server responded: “kex_exchange_identification: read: Connection reset by peer
  ”

  I had been able to connect with no problems, but all of a sudden I can no longer connect.

  I contacted the server administrator and he said he was able to access the site using my login credentials. Also their logs show no attempt was made to sign in with my username, which means no contact was made to the server.

  Thank you for any insight you may have.

  Posted 5 months ago #

• Jim Matthews Administrator

  Hi,

  Has anything changed about the way you connect to the Internet, e.g. have you switched Internet Service Providers, or started using a VPN? Are you able to connect using a different Internet link (e.g. a neighbor's Wi-Fi, or phone tethering)?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 months ago #

• IYeh Member

  Actually, No.

  It turns out that the public router that my ip goes through was on the company's Banned List. Once the administrator removed it from the list, everything was great.

  Thanks!

  Posted 5 months ago #