Fetch Softworks

Error message -25293 (6 posts)

• Started 6 years ago by Karen
• Latest reply 5 years ago from Jim Matthews

• Karen Member

  All of a sudden I'm getting an error message -25293 on my mac. I've been using Fetch for years and never had this problem. It throws the error whether I try to use a shortcut or type in a new ftp path.. I thought maybe I needed to upgrade so I downloaded the lastest version of Fetch and did the upgrade but the problem is still there. I'm on Mac OS Sierra 10.12.6

  Please help! I tried running Disk Utility but it did not help.

  Karen

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  This error indicates a keychain permissions problem. My first suggestion is to use the First Aid feature in Disk Utility. If you've already tried that, I would try deleting the keychain item in question using Keychain Access. Here are the steps:

  1) Choose Utilites from the Go menu in the Finder
  2) Open the Keychain Access application
  3) Type the hostname or username for your FTP account in the search field, to narrow down the list
  4) Double-click the entry for your FTP account
  5) Click the Show password checkbox; you will be prompted for your Mac's system password
  6) Make a note of the password
  7) Go back to the list of Keychain Access passwords, and choose Delete from the Edit menu (or hit the delete key on your keyboard) to delete that entry; you'll be asked to confirm your decision
  8) Try opening Fetch and connecting again; you may be prompted for the password

  Please let me know if that does not fix the problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Karen Member

  Hey Jim - When I clicked Show Password - and typed in my mac system password - I got a message saying "Access to this item is restricted. The provided password did not unlock this keychain, or access has been limited to a particular user account." I don't understand what that means.. ? What should I do next?

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  I would contact Apple for help with the Keychain Access password problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Jeff Member

  For anyone else who has this problem who finds this thread and is frustrated by Jim's unhelpful answer (as I was), here's a thread that solves the problem:

  https://discussions.apple.com/thread/2280636

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi Jeff,

  Thanks for posting that link -- in the future I will also recommend locking and unlocking the keychain in Keychain Access. There appears to be a macOS bug having to do with keychain permissions, and perhaps that's one way to get around it.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #