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Error when using shortcut (10 posts)

  • Started 4 months ago by JImBrandt
  • Latest reply 3 months ago from Jim Matthews
  • JImBrandt Member

    Jim,

    I'm getting an error when trying to access several of my shortcuts:

    The shortcut cannot be used because an error has occurred. (Mac OS error -25293)

    Most of these shortcuts point to the same FTP site but with different user ID and password combinations. If I enter the data manually, I'm able to log into the sites. These shortcuts used to work. Am I dealing with a corrupted preference file?

    JIm Brandt

    Posted 4 months ago #

  • Jim Matthews Administrator

    Hi,

    That is an error from the macOS keychain. Please do the following to check for and repair problems with the keychain:

    * Quit Fetch, if it's running.
    * In the Finder, choose Utilities from the Go menu
    * Open the Disk Utility application
    * Select the startup disk in the list on the left
    * Click the "First Aid" button, and then the Run button
    * Once it's done, try Fetch again.

    Let us know if you're still having problems after doing this.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 months ago #

  • JImBrandt Member

    Disk Utility didn't find any errors. Fetch still cannot use the shortcut.

    Posted 4 months ago #

  • Jim Matthews Administrator

    I'm sorry that didn't work. Deleting the password in question is the next thing I'd try. Here's what you would do:

    1) Choose Utilites from the Go menu in the Finder
    2) Open the Keychain Access application
    3) Type the hostname or username for your FTP account in the search field, to narrow down the list
    4) Double-click the entry for your FTP account
    5) Click the Show password checkbox; you will be prompted for your Mac's system password
    6) Make a note of the password
    7) Go back to the list of Keychain Access passwords, and choose Delete from the Edit menu (or hit the delete key on your keyboard) to delete that entry; you'll be asked to confirm your decision
    8) Try opening Fetch and connecting again; you may be prompted for the password

    Please let me know if that does not fix the problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 months ago #

  • James Lewis Member

    Today all of my Fetch shortcuts except to ftp://ftp.fetchsoftworks.com/ stopped working. The window that opened said "no connection" and Fetch immediately stopped responding and I had to force quit. I was using 5.3.1. I bought and installed 5.7.7 but got exactly the same response. Since Fetch immediately hangs, None of the menus work and it is impossible to access the Fetch Transcript. Selecting Foprce Quit from the Apple Menu generates a response to Apple that is 12009 LINES long. Here are the first cou[le dozen lines:

    Date/Time: 2018-04-02 08:43:50 -0600
    OS Version: Mac OS X 10.11.6 (Build 15G19009)
    Architecture: x86_64h
    Report Version: 22

    Command: Fetch
    Path: /Applications/Fetch.app/Contents/MacOS/Fetch
    Version: 5.7.7 (5H1795, Web Store) (5.7.1795)
    Parent: launchd [1]
    PID: 1317

    Event: hang
    Duration: 3.10s (process was unresponsive for 103 seconds before sampling)
    Steps: 31 (100ms sampling interval)

    Hardware model: iMac17,1
    Active cpus: 4

    Fan speed: 1201 rpm

    --------------------------------------------------
    Timeline format: stacks are sorted chronologically
    Use -i and -heavy to re-report with count sorting
    --------------------------------------------------

    Posted 3 months ago #

  • James Lewis Member

    I tried above
    [Jim Matthews
    Administrator
    I'm sorry that didn't work. Deleting the password in question is the next thing I'd try. Here's what you would do:

    1) Choose Utilites from the Go menu in the Finder
    ]
    on an FTP account that I do not use often that requires a pw.
    IMM hydrogen.he.net [pw wasdisplayed but is not shown here]
    used delete key ass in step 7 - Keychain Access immediately went into spinning ball and a few seconds later displayed Keychain Access not responding
    first few dozen lines of Appole report:

    Date/Time: 2018-04-02 14:46:10 -0600
    OS Version: Mac OS X 10.11.6 (Build 15G19009)
    Architecture: x86_64h
    Report Version: 22

    Command: Keychain Access
    Path: /Applications/Utilities/Keychain Access.app/Contents/MacOS/Keychain Access
    Version: 9.0 (55171.20.2)
    Build Version: 303
    Project Name: KeychainAccess
    Source Version: 55171020002000000
    Parent: launchd [1]
    PID: 2129

    Event: hang
    Duration: 4.80s (process was unresponsive for 152 seconds before sampling)
    Steps: 48 (100ms sampling interval)

    Hardware model: iMac17,1
    Active cpus: 4

    Fan speed: 1200 rpm

    --------------------------------------------------
    Timeline format: stacks are sorted chronologically
    Use -i and -heavy to re-report with count sorting
    --------------------------------------------------

    Heaviest stack for the main thread of the target process:
    48 start + 1 (libdyld.dylib + 13741) [0x7fff8f7bf5ad]
    48 NSApplicationMain + 1176 (AppKit + 25448) [0x7fff9690c368]
    48 -[NSApplication run] + 796 (AppKit + 249330) [0x7fff96942df2]
    48 -[NSApplication sendEvent:] + 2540 (AppKit + 1923640) [0x7fff96adba38]
    48 -[NSWindow sendEvent:] + 517 (AppKit + 2446649) [0x7fff96b5b539]

    Posted 3 months ago #

  • James Lewis Member

    When I returned to the Utilities/Keychain Access, the FTP account I had tried to delete, and which launched the spinning ball, was still there.

    Posted 3 months ago #

  • James Lewis Member

    Earlier today I had run Disk Utility on my boot drive in Live Mode. It checked out fine, but the problem was not fixed. Any and all shortcuts except FTP to Fetch Softworks crash Fetch.
    Also, I went into Fetch preferences and noted that Use PASV was not checked.

    Posted 3 months ago #

  • James Lewis Member

    When I returned to the Utilities/Keychain Access, the FTP account I had tried to delete, and which launched the spinning ball, was still there. So problem seems to be Keychain Access utility.

    When I opened Keychain Access/Preferences/General/Reset My Default Keychain got Keychain Access spinning ball, crash, force quit etc. First few doz lines sent to Apple:
    Date/Time: 2018-04-02 15:15:19 -0600
    OS Version: Mac OS X 10.11.6 (Build 15G19009)
    Architecture: x86_64h
    Report Version: 22

    Command: Keychain Access
    Path: /Applications/Utilities/Keychain Access.app/Contents/MacOS/Keychain Access
    Version: 9.0 (55171.20.2)
    Build Version: 303
    Project Name: KeychainAccess
    Source Version: 55171020002000000
    Parent: launchd [1]
    PID: 2286

    Event: hang
    Duration: 4.70s (process was unresponsive for 71 seconds before sampling)
    Steps: 47 (100ms sampling interval)

    Hardware model: iMac17,1
    Active cpus: 4

    Fan speed: 1198 rpm

    --------------------------------------------------
    Timeline format: stacks are sorted chronologically
    Use -i and -heavy to re-report with count sorting
    --------------------------------------------------

    Heaviest stack for the main thread of the target process:
    47 start + 1 (libdyld.dylib + 13741) [0x7fff8f7bf5ad]
    47 NSApplicationMain + 1176 (AppKit + 25448) [0x7fff9690c368]
    47 -[NSApplication run] + 796 (AppKit + 249330) [0x7fff96942df2]

    Posted 3 months ago #

  • Jim Matthews Administrator

    It definitely looks like there's a problem with your keychain file. I would recommend contacting Apple for help fixing that.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 months ago #

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