Fetch Softworks

Error when using shortcut (10 posts)

• Started 5 years ago by JImBrandt
• Latest reply 5 years ago from Jim Matthews

• JImBrandt Member

  Jim,

  I'm getting an error when trying to access several of my shortcuts:

  The shortcut cannot be used because an error has occurred. (Mac OS error -25293)

  Most of these shortcuts point to the same FTP site but with different user ID and password combinations. If I enter the data manually, I'm able to log into the sites. These shortcuts used to work. Am I dealing with a corrupted preference file?

  JIm Brandt

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi,

  That is an error from the macOS keychain. Please do the following to check for and repair problems with the keychain:

  * Quit Fetch, if it's running.
  * In the Finder, choose Utilities from the Go menu
  * Open the Disk Utility application
  * Select the startup disk in the list on the left
  * Click the "First Aid" button, and then the Run button
  * Once it's done, try Fetch again.

  Let us know if you're still having problems after doing this.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• JImBrandt Member

  Disk Utility didn't find any errors. Fetch still cannot use the shortcut.

  Posted 5 years ago #

• Jim Matthews Administrator

  I'm sorry that didn't work. Deleting the password in question is the next thing I'd try. Here's what you would do:

  1) Choose Utilites from the Go menu in the Finder
  2) Open the Keychain Access application
  3) Type the hostname or username for your FTP account in the search field, to narrow down the list
  4) Double-click the entry for your FTP account
  5) Click the Show password checkbox; you will be prompted for your Mac's system password
  6) Make a note of the password
  7) Go back to the list of Keychain Access passwords, and choose Delete from the Edit menu (or hit the delete key on your keyboard) to delete that entry; you'll be asked to confirm your decision
  8) Try opening Fetch and connecting again; you may be prompted for the password

  Please let me know if that does not fix the problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• James Lewis Member

  Today all of my Fetch shortcuts except to ftp://ftp.fetchsoftworks.com/ stopped working. The window that opened said "no connection" and Fetch immediately stopped responding and I had to force quit. I was using 5.3.1. I bought and installed 5.7.7 but got exactly the same response. Since Fetch immediately hangs, None of the menus work and it is impossible to access the Fetch Transcript. Selecting Foprce Quit from the Apple Menu generates a response to Apple that is 12009 LINES long. Here are the first cou[le dozen lines:

  Date/Time: 2018-04-02 08:43:50 -0600
  OS Version: Mac OS X 10.11.6 (Build 15G19009)
  Architecture: x86_64h
  Report Version: 22

  Command: Fetch
  Path: /Applications/Fetch.app/Contents/MacOS/Fetch
  Version: 5.7.7 (5H1795, Web Store) (5.7.1795)
  Parent: launchd [1]
  PID: 1317

  Event: hang
  Duration: 3.10s (process was unresponsive for 103 seconds before sampling)
  Steps: 31 (100ms sampling interval)

  Hardware model: iMac17,1
  Active cpus: 4

  Fan speed: 1201 rpm

  --------------------------------------------------
  Timeline format: stacks are sorted chronologically
  Use -i and -heavy to re-report with count sorting
  --------------------------------------------------

  Posted 5 years ago #

• James Lewis Member

  I tried above
  [Jim Matthews
  Administrator
  I'm sorry that didn't work. Deleting the password in question is the next thing I'd try. Here's what you would do:

  1) Choose Utilites from the Go menu in the Finder
  ]
  on an FTP account that I do not use often that requires a pw.
  IMM hydrogen.he.net [pw wasdisplayed but is not shown here]
  used delete key ass in step 7 - Keychain Access immediately went into spinning ball and a few seconds later displayed Keychain Access not responding
  first few dozen lines of Appole report:

  Date/Time: 2018-04-02 14:46:10 -0600
  OS Version: Mac OS X 10.11.6 (Build 15G19009)
  Architecture: x86_64h
  Report Version: 22

  Command: Keychain Access
  Path: /Applications/Utilities/Keychain Access.app/Contents/MacOS/Keychain Access
  Version: 9.0 (55171.20.2)
  Build Version: 303
  Project Name: KeychainAccess
  Source Version: 55171020002000000
  Parent: launchd [1]
  PID: 2129

  Event: hang
  Duration: 4.80s (process was unresponsive for 152 seconds before sampling)
  Steps: 48 (100ms sampling interval)

  Hardware model: iMac17,1
  Active cpus: 4

  Fan speed: 1200 rpm

  --------------------------------------------------
  Timeline format: stacks are sorted chronologically
  Use -i and -heavy to re-report with count sorting
  --------------------------------------------------

  Heaviest stack for the main thread of the target process:
  48 start + 1 (libdyld.dylib + 13741) [0x7fff8f7bf5ad]
  48 NSApplicationMain + 1176 (AppKit + 25448) [0x7fff9690c368]
  48 -[NSApplication run] + 796 (AppKit + 249330) [0x7fff96942df2]
  48 -[NSApplication sendEvent:] + 2540 (AppKit + 1923640) [0x7fff96adba38]
  48 -[NSWindow sendEvent:] + 517 (AppKit + 2446649) [0x7fff96b5b539]

  Posted 5 years ago #

• James Lewis Member

  When I returned to the Utilities/Keychain Access, the FTP account I had tried to delete, and which launched the spinning ball, was still there.

  Posted 5 years ago #

• James Lewis Member

  Earlier today I had run Disk Utility on my boot drive in Live Mode. It checked out fine, but the problem was not fixed. Any and all shortcuts except FTP to Fetch Softworks crash Fetch.
  Also, I went into Fetch preferences and noted that Use PASV was not checked.

  Posted 5 years ago #

• James Lewis Member

  When I returned to the Utilities/Keychain Access, the FTP account I had tried to delete, and which launched the spinning ball, was still there. So problem seems to be Keychain Access utility.

  When I opened Keychain Access/Preferences/General/Reset My Default Keychain got Keychain Access spinning ball, crash, force quit etc. First few doz lines sent to Apple:
  Date/Time: 2018-04-02 15:15:19 -0600
  OS Version: Mac OS X 10.11.6 (Build 15G19009)
  Architecture: x86_64h
  Report Version: 22

  Command: Keychain Access
  Path: /Applications/Utilities/Keychain Access.app/Contents/MacOS/Keychain Access
  Version: 9.0 (55171.20.2)
  Build Version: 303
  Project Name: KeychainAccess
  Source Version: 55171020002000000
  Parent: launchd [1]
  PID: 2286

  Event: hang
  Duration: 4.70s (process was unresponsive for 71 seconds before sampling)
  Steps: 47 (100ms sampling interval)

  Hardware model: iMac17,1
  Active cpus: 4

  Fan speed: 1198 rpm

  --------------------------------------------------
  Timeline format: stacks are sorted chronologically
  Use -i and -heavy to re-report with count sorting
  --------------------------------------------------

  Heaviest stack for the main thread of the target process:
  47 start + 1 (libdyld.dylib + 13741) [0x7fff8f7bf5ad]
  47 NSApplicationMain + 1176 (AppKit + 25448) [0x7fff9690c368]
  47 -[NSApplication run] + 796 (AppKit + 249330) [0x7fff96942df2]

  Posted 5 years ago #

• Jim Matthews Administrator

  It definitely looks like there's a problem with your keychain file. I would recommend contacting Apple for help fixing that.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #