Fetch Softworks

Fetch 4.0.3 Unexpectedly Quits (6 posts)

• Started 20 years ago by Marc Dahmen
• Latest reply 20 years ago from Marc Dahmen

• Marc Dahmen Member

  This seems to be a fairly common problem on this discussion board, but I could find no solution that worked for me, so I'm posting. Here are the details:

  1. When getting the file list of a server, Fetch 4.0.3 always unexpectedly quits. I'm running OS 10.2.8.

  2. When I remove the Fetch Cache, Fetch Preferences, and Fetch Shortcuts files from my Preferences folder, Fetch will unexpectedy quit on launch.

  3. Turning off PASV mode will keep Fetch from crashing, but I will not be able to get the file list from any server because I'm behind a Fire Wall.

  Any suggestions?

  Posted 20 years ago #

• Jim Matthews Administrator

  That sounds like two problems -- crashes on launch (with no Fetch settings files) and crashes getting a file list in PASV mode -- and neither one is common at all in my experience.

  One thing you can try is creating a test account (using the Accounts panel in System Preferences), logging into that account, and seeing if either problem happens there. Another thing would be to run a debugging copy of Fetch that would tell me exactly why it's crashing. I'd be happy to send you that copy of the software; send email to bugs @ fetchsoftworks.com.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 20 years ago #

• Marc Dahmen Member

  Jim,

  Thanks for the reply. I logged into my root account, and Fetch worked fine. So there seems to be a problem with my user account. I suspect it may be somewhere in my preferences, as I used Panther Cache Cleaner to do a deep cleaning on all my cache files, and that didn't help.

  Will the debugging software work to try and find the cause of the problem?

  Posted 20 years ago #

• Marc Dahmen Member

  Jim,

  Thanks for the reply. I logged into my root account, and Fetch worked fine. So there seems to be a problem with my user account. I suspect it may be somewhere in my preferences, as I used Panther Cache Cleaner to do a deep cleaning on all my cache files, and that didn't help.

  Will the debugging software work to try and find the cause of the problem?

  Posted 20 years ago #

• Jim Matthews Administrator

  Yes, the debug version could help pinpoint what it is in your regular account that is causing the problem.

  Jim Matthews
  Fetch Softworks

  Posted 20 years ago #

• Marc Dahmen Member

  Jim,

  No need to debug. I found the problem. It was a corrupt com.apple.internetconfig.plist file. Trashing this file and relaunching Fetch worked. Thanks for your help.

  Posted 20 years ago #