Fetch Softworks

Fetch 5.5.2 on OSX 10.4.11 Mac Mini - Locks up - have to Force Quit (4 posts)

• Started 13 years ago by Cas
• Latest reply 13 years ago from Scott McGuire

• Cas Member

  After upgrading today from 5.5.1 to 5.5.2, I can't use Fetch. When I open the program, my shortcuts window opens just fine, but when I try to open a shortcut or try to open a new connection, the whole program locks up with the spinning rainbow wheel and I have to force quit out of the program completely.

  If there isn't an immediate fix, can I go back to 5.5.1??? Send me a link to download 5.5.1 again, please?!?!?

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi,

  We're sorry to hear you're having problems with Fetch 5.5.2. Could you please do the following and see if it fixes the problems?

  * Quit Fetch, if it's running.
  * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
  * Go to the Keychain Access menu, and choose Preferences.
  * Click on the "First Aid" tab.
  * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
  * Then go to the Keychain Access menu, and choose Keychain First Aid.
  * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
  * Click the Repair radio button.
  * Click the Start button.
  * Once it's done, close the Keychain First Aid window.
  * Restart your Macintosh.

  Then try Fetch again.

  Let us know if you're still having problems after doing this.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Cas Member

  FABULOUS! I was on a tight deadline and this just saved my bacon - Thank you so much!

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi,

  You're welcome - glad to hear the problem is fixed!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #