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Fetch 5.7.7 Offers High Sierra Compatibility (27 posts)

  • Started 1 year ago by Jim Matthews
  • Latest reply 1 week ago from Michael
  • Jim Matthews Administrator

    Fetch 5.7.7 is a minor update that offers improved compatibility with macOS 10.13 High Sierra.

    Thanks to feedback from Fetch users we have identified and fixed a couple incompatibilities between the previous Fetch release (5.7.6) and macOS 10.13 High Sierra. The fixes are now available in Fetch 5.7.7.

    The complete list of changes in Fetch 5.7.7 are as follows:

    * Fixed a problem with the Edit command on macOS 10.13 High Sierra
    * Fixed a problem with copying URLs on macOS 10.13 High Sierra
    * Fixed a problem uploading files over TLS to vsFTPd 3.0.3 servers
    * Fixed a problem with long mirror operations
    * Fixed a -982 font error on Korean systems
    * Fixed a problem with BinHex encoding of files without resource forks

    Fetch 5.7.7 is a free update if you purchased your Fetch license after January 28, 2009; otherwise an upgrade is $10, and a new license is $29. Fetch 5.7.7 is compatible with Intel Macs running OS X 10.5 or newer, including macOS 10.13 High Sierra.

    Please download Fetch 5.7.7 from http://fetchsoftworks.com/fetch/download/latest or by choosing Check for Update… from the Fetch menu in an earlier version. If you purchased Fetch from the Mac App Store, open the App Store application and check the Updates tab for the new version. And please let us know if you run into any problems with the new release.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • KWilliams Member

    I keep getting this message: :The action could not be completed because of an error has occurred. (Mac OS error -25293). Very frustrating. Any suggestions? Did 2 restarts and it was working but is now doing the same thing.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    It looks like there's an error with the Keychain, the part of Mac OS X that stores passwords. Deleting the password in question might help fix this problem. Here's what you would do:

    1) Choose Utilites from the Go menu in the Finder
    2) Open the Keychain Access application
    3) Type the hostname or username for your FTP account in the search field, to narrow down the list
    4) Double-click the entry for your FTP account
    5) Click the Show password checkbox; you will be prompted for your Mac's system password
    6) Make a note of the password
    7) Go back to the list of Keychain Access passwords, and choose Delete from the Edit menu (or hit the delete key on your keyboard) to delete that entry; you'll be asked to confirm your decision
    8) Try opening Fetch and connecting again; you may be prompted for the password

    Please let me know if that does not fix the problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Jamie Iseler Member

    I just upgraded to Fetch 5.7.7, which is described as being compatible wit Mac OS High Sierra. However, upon launching, I still get a message that the app "is not optimized for this Mac." Apparently, that's a 32-bit vs. 64-bit issue. When I check my "About this Mac" info for Fetch, it says " 64-Bit (Intel): No". Apparently Apple is moving toward a day when anything that isn't 64-bit won't work. Fetch work ... for now, but I'm wondering if there are plans for it to go to 64-bit?

    Posted 8 months ago #

  • Jim Matthews Administrator

    Hi,

    I am working on converting Fetch to 64-bit, and hope that I'll have something to share by the time Apple releases a macOS version that does not run 32-bit apps. I can't promise that I'll be successful, however, so if you need a guarantee of 64-bit support I would encourage looking at alternatives such as Transmit by Panic.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 8 months ago #

  • Dolores Justus Member

    I've downloaded the newest version5.7.7, but I'm still having problems using fetch. I keep getting the error message that an ftp connection to the website that I've uploaded files to for years could not be opened because the server could not be found. I've re-entered the hostname several times and still the same issue. Please advise. The last time I used this software in February, I didn't have this problem. I'm working on a Mac powerbook.

    Posted 7 months ago #

  • Jim Matthews Administrator

    Hi,

    It sounds like the hostname that you previously used for FTP connections is not in use any more. To find out the correct hostname to use you should contact your web hosting company.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 7 months ago #

  • bill Member

    hopefully, you will be successful migrating Fetch to 64-bit ... I've paid for and used Fetch for many, many years and prefer it to all alternatives.

    thanks!

    Posted 7 months ago #

  • Matt Member

    Hi There,
    Got a Mac running High Sierra and running Fetch 5.7.7

    I can connect to FTPs on my work's internal network without issue, but as of last week any external FTP site accepts the UN and PWs, but "drops the connection".

    Here is the transcript. I've been using Fetch for almost 15 years without issue until last week. Please help!

    (looks like the problem starts where it says, "MACB ENABLE502 Command not recognized or allowed."

    Fetch 5.7.7 (5H1795) Intel (Web Store) running on Mac OS X 10.13.5 (17F77) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-3BSZ-TUP8 T
    Connecting to wmgsftp.windsormarketing.com port 21 (Mac OS X firewall is allowing connections) (6/25/18, 12:04 PM)
    Connected to 209.239.178.189 port 21 (6/25/18, 12:04 PM)
    220-Welcome to WMG's SFTP Site
    220 WMG FTP Server Ready!
    USER boscovs
    331 Username OK. Need password.
    PASS
    230 Password OK. Connected. logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" PWD command successful.
    MACB ENABLE
    502 Command not recognized or allowed.
    CWD BOSCOVS JUNE 2018/
    250 "/BOSCOVS JUNE 2018/" CWD command successful.
    PWD
    257 "/BOSCOVS JUNE 2018/" PWD command successful.
    TYPE A
    200 Command ok : ASCII type selected.
    PASV
    ftp_list: 2,-30014 (state == GETTING_LIST)
    Fetch could not get the file list because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    QUIT
    send_cmd():con_conn->Putline() returns 2,-50
    Update check skipped at 6/25/18, 12:05 PM (next check after 7/2/18, 9:39 AM)

    Edited 6 months ago #

  • Jim Matthews Administrator

    Hi Matt,

    Try opening Terminal and issuing this command:

    defaults write com.fetchsoftworks.Fetch NoMacb -bool true

    Let me know if that doesn't fix the problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 6 months ago #

  • Aaron Shepard Member

    Hi Jim. Relieved to hear you're working on a 64-bit version, and I'm glad you've (probably) gotten a 12-month reprieve from MacOS shutting off 32-bit. It's hard for me to imagine upgrading my OS without a working Fetch version on board. Fetch is one of the apps I hope I never have to do without.

    Posted 6 months ago #

  • Emily Member

    Hi Jim.
    I'm using a macOS High Sierra - I've downloaded the Fetch_5.7.7
    I've trashed and emptied my trash removing the old one - which worked on Tuesday night
    Fetch will not start up
    Any suggestions?

    Posted 6 months ago #

  • Jim Matthews Administrator

    Hi Emily,

    What happens when you try to open Fetch? Have you tried restarting your Mac?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 6 months ago #

  • Rob Member

    Hi,

    are you aware of any performance issues with V5.7.7 and macOS 10.13 High Sierra?

    Since the update the connection speed is painfully slow… Any suggestions?

    Thanks and once more thanks for this wonderful app!

    Best regards,
    Rob

    Posted 5 months ago #

  • Jim Matthews Administrator

    Hi,

    No, I haven't observed any performance issues with Fetch 5.7.7 and macOS 10.13. I have seen slowness displaying file lists with lots of symbolic links; I am looking into that.

    Thanks!

    Jim Matthews
    Fetch Softworks

    Posted 5 months ago #

  • HellerMD98 Member

    Hello! Any news on 64-bit version of Fetch for Mohave aka 10.14 compatibility?

    Posted 3 months ago #

  • Jim Matthews Administrator

    Hi,

    Fetch 5.7.7 works (after a warning dialog) on macOS 10.13 High Sierra and macOS 10.14 Mojave. Based on Apple's statements I expect that 32-bit apps like Fetch 5.7.7 will not work on macOS 10.15, due out in late 2019.

    I am currently investigating the feasibility of producing a 64-bit version of Fetch. I hope that it will happen, but I can't promise that I will succeed, or when, so if you need a guarantee of 64-bit compatibility I would recommend investigating alternatives such as Transmit by Panic Software.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 months ago #

  • Debi Member

    I kept timing out on all of my ftp client software when I would call up my ftp host we simply put ftp in front the address and it fixed the problem loads fine now in three different ftp clients in high Sierra

    Posted 3 months ago #

  • Michael Gregoire Member

    Having real issues with MOHAVE. Anyone else??

    Posted 3 months ago #

  • Michael Gregoire Member

    Any update forthcoming with Fetch? Cant upload or download images with Mohave OS. Please help.

    Posted 2 months ago #

  • Jim Matthews Administrator

    Hi Michael,

    Fetch 5.7.7 should work on Mojave. If you are seeing problems with 5.7.7 on Mojave please contact me at https://fetchsoftworks.com/fetch/feedback .

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 months ago #

  • Mark Oliver Member

    10.14 (Mojave) has been out fort a few months now and with the 10.14.1 update, the Mojave community is getting messages about this app is not optimized for Mojave, which is after looking it up is only one or two updates to Mojave away from not working as Apple is removing support for 32 bit apps altogether.

    When will the 64bit version be ready?
    Thanks

    Posted 1 month ago #

  • Jim Matthews Administrator

    Hi,

    As I wrote above, I can't promise if or when a 64-bit version of Fetch will be available. I continue to work on it, and hope to have something before Apple releases macOS 10.15 next fall.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 month ago #

  • TornJeans Member

    Please do update this software. I have used it for years and love it.
    I would hate to lose it as we have lost other software and gimmicks over the years, such as Apple not allow us to order photo books in Photos, or use Stationary in our emails.
    I would be happy to pay for a small upgrade fee to keep you guys going.
    Thank you.

    Posted 1 month ago #

  • Michael Member

    iMac MacOS 10.12.6
    MacBook Pro MacOS 10.13.6
    Fetch 5.7.7

    I launched Fetch today and my shortcut list was empty. I've never seen this occur before.

    It's been so long that I've been using Fetch, I wasn't even sure where the shortcuts are stored. So I learned that they they are stored in Keychain.

    OK.

    But at some point, I apparently had a copy of the Shortcuts in my Dropbox. I guess whether I did or not is beside the point. I have a MBP and an iMac. Since my shortcuts were empty on my MBP, I went to my iMac, launched Fetch and the Shortcuts were there. I followed the directions to Save a Copy as, to my Dropbox. I navigated to Dropbox, checked the box for Make These My Default Shortcuts and got a dialog that said Fetch Shortcuts.fetchShorcuts already exists. Do you want to replace it? I selected Replace and immediately got another dialog that said The Action could not be completed because a file was not found.

    What is going on?

    Edited 1 week ago #

  • Jim Matthews Administrator

    Hi Michael,

    I'm not sure why you got that error. I would use Save a Copy as from your iMac and save to Dropbox using a different name (e.g. Dropbox Fetch Shortcuts). Then try opening that from your MBP.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 week ago #

  • Michael Member

    Jim, That's what worked. I chaanged the name and there was no issue. then I attempted to save a copy using the same new name and when attempting to overwrite the existing file, it gave the same error as before. Weird. But in any case at least I can save it as the default now. Thanks

    Posted 1 week ago #

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