Fetch Softworks

Fetch 5.7.7 Offers High Sierra Compatibility (33 posts)

• Started 6 years ago by Jim Matthews
• Latest reply 5 years ago from Paul

• Jim Matthews Administrator

  Fetch 5.7.7 is a minor update that offers improved compatibility with macOS 10.13 High Sierra.

  Thanks to feedback from Fetch users we have identified and fixed a couple incompatibilities between the previous Fetch release (5.7.6) and macOS 10.13 High Sierra. The fixes are now available in Fetch 5.7.7.

  The complete list of changes in Fetch 5.7.7 are as follows:

  * Fixed a problem with the Edit command on macOS 10.13 High Sierra
  * Fixed a problem with copying URLs on macOS 10.13 High Sierra
  * Fixed a problem uploading files over TLS to vsFTPd 3.0.3 servers
  * Fixed a problem with long mirror operations
  * Fixed a -982 font error on Korean systems
  * Fixed a problem with BinHex encoding of files without resource forks

  Fetch 5.7.7 is a free update if you purchased your Fetch license after January 28, 2009; otherwise an upgrade is $10, and a new license is $29. Fetch 5.7.7 is compatible with Intel Macs running OS X 10.5 or newer, including macOS 10.13 High Sierra.

  Please download Fetch 5.7.7 from http://fetchsoftworks.com/fetch/download/latest or by choosing Check for Update… from the Fetch menu in an earlier version. If you purchased Fetch from the Mac App Store, open the App Store application and check the Updates tab for the new version. And please let us know if you run into any problems with the new release.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• KWilliams Member

  I keep getting this message: :The action could not be completed because of an error has occurred. (Mac OS error -25293). Very frustrating. Any suggestions? Did 2 restarts and it was working but is now doing the same thing.

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  It looks like there's an error with the Keychain, the part of Mac OS X that stores passwords. Deleting the password in question might help fix this problem. Here's what you would do:

  1) Choose Utilites from the Go menu in the Finder
  2) Open the Keychain Access application
  3) Type the hostname or username for your FTP account in the search field, to narrow down the list
  4) Double-click the entry for your FTP account
  5) Click the Show password checkbox; you will be prompted for your Mac's system password
  6) Make a note of the password
  7) Go back to the list of Keychain Access passwords, and choose Delete from the Edit menu (or hit the delete key on your keyboard) to delete that entry; you'll be asked to confirm your decision
  8) Try opening Fetch and connecting again; you may be prompted for the password

  Please let me know if that does not fix the problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Jamie Iseler Member

  I just upgraded to Fetch 5.7.7, which is described as being compatible wit Mac OS High Sierra. However, upon launching, I still get a message that the app "is not optimized for this Mac." Apparently, that's a 32-bit vs. 64-bit issue. When I check my "About this Mac" info for Fetch, it says " 64-Bit (Intel): No". Apparently Apple is moving toward a day when anything that isn't 64-bit won't work. Fetch work ... for now, but I'm wondering if there are plans for it to go to 64-bit?

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi,

  I am working on converting Fetch to 64-bit, and hope that I'll have something to share by the time Apple releases a macOS version that does not run 32-bit apps. I can't promise that I'll be successful, however, so if you need a guarantee of 64-bit support I would encourage looking at alternatives such as Transmit by Panic.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Dolores Justus Member

  I've downloaded the newest version5.7.7, but I'm still having problems using fetch. I keep getting the error message that an ftp connection to the website that I've uploaded files to for years could not be opened because the server could not be found. I've re-entered the hostname several times and still the same issue. Please advise. The last time I used this software in February, I didn't have this problem. I'm working on a Mac powerbook.

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi,

  It sounds like the hostname that you previously used for FTP connections is not in use any more. To find out the correct hostname to use you should contact your web hosting company.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• bill Member

  hopefully, you will be successful migrating Fetch to 64-bit ... I've paid for and used Fetch for many, many years and prefer it to all alternatives.

  thanks!

  Posted 5 years ago #

• Matt Member

  Hi There,
  Got a Mac running High Sierra and running Fetch 5.7.7

  I can connect to FTPs on my work's internal network without issue, but as of last week any external FTP site accepts the UN and PWs, but "drops the connection".

  Here is the transcript. I've been using Fetch for almost 15 years without issue until last week. Please help!

  (looks like the problem starts where it says, "MACB ENABLE502 Command not recognized or allowed."

  Fetch 5.7.7 (5H1795) Intel (Web Store) running on Mac OS X 10.13.5 (17F77) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-3BSZ-TUP8 T
  Connecting to wmgsftp.windsormarketing.com port 21 (Mac OS X firewall is allowing connections) (6/25/18, 12:04 PM)
  Connected to 209.239.178.189 port 21 (6/25/18, 12:04 PM)
  220-Welcome to WMG's SFTP Site
  220 WMG FTP Server Ready!
  USER boscovs
  331 Username OK. Need password.
  PASS
  230 Password OK. Connected. logged in
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" PWD command successful.
  MACB ENABLE
  502 Command not recognized or allowed.
  CWD BOSCOVS JUNE 2018/
  250 "/BOSCOVS JUNE 2018/" CWD command successful.
  PWD
  257 "/BOSCOVS JUNE 2018/" PWD command successful.
  TYPE A
  200 Command ok : ASCII type selected.
  PASV
  ftp_list: 2,-30014 (state == GETTING_LIST)
  Fetch could not get the file list because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
  QUIT
  send_cmd():con_conn->Putline() returns 2,-50
  Update check skipped at 6/25/18, 12:05 PM (next check after 7/2/18, 9:39 AM)

  Edited 5 years ago #

• Jim Matthews Administrator

  Hi Matt,

  Try opening Terminal and issuing this command:

  defaults write com.fetchsoftworks.Fetch NoMacb -bool true

  Let me know if that doesn't fix the problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Aaron Shepard Member

  Hi Jim. Relieved to hear you're working on a 64-bit version, and I'm glad you've (probably) gotten a 12-month reprieve from MacOS shutting off 32-bit. It's hard for me to imagine upgrading my OS without a working Fetch version on board. Fetch is one of the apps I hope I never have to do without.

  Posted 5 years ago #

• Emily Member

  Hi Jim.
  I'm using a macOS High Sierra - I've downloaded the Fetch_5.7.7
  I've trashed and emptied my trash removing the old one - which worked on Tuesday night
  Fetch will not start up
  Any suggestions?

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi Emily,

  What happens when you try to open Fetch? Have you tried restarting your Mac?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Rob Member

  Hi,

  are you aware of any performance issues with V5.7.7 and macOS 10.13 High Sierra?

  Since the update the connection speed is painfully slow… Any suggestions?

  Thanks and once more thanks for this wonderful app!

  Best regards,
  Rob

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi,

  No, I haven't observed any performance issues with Fetch 5.7.7 and macOS 10.13. I have seen slowness displaying file lists with lots of symbolic links; I am looking into that.

  Thanks!

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• HellerMD98 Member

  Hello! Any news on 64-bit version of Fetch for Mohave aka 10.14 compatibility?

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi,

  Fetch 5.7.7 works (after a warning dialog) on macOS 10.13 High Sierra and macOS 10.14 Mojave. Based on Apple's statements I expect that 32-bit apps like Fetch 5.7.7 will not work on macOS 10.15, due out in late 2019.

  I am currently investigating the feasibility of producing a 64-bit version of Fetch. I hope that it will happen, but I can't promise that I will succeed, or when, so if you need a guarantee of 64-bit compatibility I would recommend investigating alternatives such as Transmit by Panic Software.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Debi Member

  I kept timing out on all of my ftp client software when I would call up my ftp host we simply put ftp in front the address and it fixed the problem loads fine now in three different ftp clients in high Sierra

  Posted 5 years ago #

• Michael Gregoire Member

  Having real issues with MOHAVE. Anyone else??

  Posted 5 years ago #

• Michael Gregoire Member

  Any update forthcoming with Fetch? Cant upload or download images with Mohave OS. Please help.

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi Michael,

  Fetch 5.7.7 should work on Mojave. If you are seeing problems with 5.7.7 on Mojave please contact me at https://fetchsoftworks.com/fetch/feedback .

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Mark Oliver Member

  10.14 (Mojave) has been out fort a few months now and with the 10.14.1 update, the Mojave community is getting messages about this app is not optimized for Mojave, which is after looking it up is only one or two updates to Mojave away from not working as Apple is removing support for 32 bit apps altogether.

  When will the 64bit version be ready?
  Thanks

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi,

  As I wrote above, I can't promise if or when a 64-bit version of Fetch will be available. I continue to work on it, and hope to have something before Apple releases macOS 10.15 next fall.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• TornJeans Member

  Please do update this software. I have used it for years and love it.
  I would hate to lose it as we have lost other software and gimmicks over the years, such as Apple not allow us to order photo books in Photos, or use Stationary in our emails.
  I would be happy to pay for a small upgrade fee to keep you guys going.
  Thank you.

  Posted 5 years ago #

• Michael Member

  iMac MacOS 10.12.6
  MacBook Pro MacOS 10.13.6
  Fetch 5.7.7

  I launched Fetch today and my shortcut list was empty. I've never seen this occur before.

  It's been so long that I've been using Fetch, I wasn't even sure where the shortcuts are stored. So I learned that they they are stored in Keychain.

  OK.

  But at some point, I apparently had a copy of the Shortcuts in my Dropbox. I guess whether I did or not is beside the point. I have a MBP and an iMac. Since my shortcuts were empty on my MBP, I went to my iMac, launched Fetch and the Shortcuts were there. I followed the directions to Save a Copy as, to my Dropbox. I navigated to Dropbox, checked the box for Make These My Default Shortcuts and got a dialog that said Fetch Shortcuts.fetchShorcuts already exists. Do you want to replace it? I selected Replace and immediately got another dialog that said The Action could not be completed because a file was not found.

  What is going on?

  Edited 5 years ago #

• Jim Matthews Administrator

  Hi Michael,

  I'm not sure why you got that error. I would use Save a Copy as from your iMac and save to Dropbox using a different name (e.g. Dropbox Fetch Shortcuts). Then try opening that from your MBP.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Michael Member

  Jim, That's what worked. I chaanged the name and there was no issue. then I attempted to save a copy using the same new name and when attempting to overwrite the existing file, it gave the same error as before. Weird. But in any case at least I can save it as the default now. Thanks

  Posted 5 years ago #

• Andy Member

  Fetch 5.7.7 (5H1795, Web Store) licensed to Adrian Williams Design Ltd.
  Running on Mac OS 10.14.4
  iMac 27" 2.9 GHz Intel Core i5
  16 GB 1600 MHz DDR3

  Clicking the favorites icon, displays the lists of addresses, but the Password is deleted. The following message is displayed:

  The shortcut cannot be used because an error has occurred.
  Mac OS error -25293

  Password has to be entered at each launch of an address in favorites.

  Any fix would be appreciated.
  Thanks,
  Andy

  Edited 5 years ago #

• Jim Matthews Administrator

  Hi Andy,

  That is an error from the macOS keychain. Please do the following to check for and repair problems with the keychain:

  * Quit Fetch, if it's running.
  * In the Finder, choose Utilities from the Go menu
  * Open the Keychain Access application
  * Click the lock in the upper left corner of the window to lock the login keychain
  * Click the lock again to unlock the login keychain (you will be prompted for your login password)

  Let me know if you're still having problems after doing this.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Andy Member

  Thanks Jim, but Keychain padlock icon does not invoke dialog to enter Admin password. Nothing happens when clicked. I tried double-clicking the Fetch item and 'Show password' which had this result...
  https://share.icloud.com/photos/0K7eEGqU5kvwAYuqSMkQpdFtw

  Hope that helps?

  Edited 5 years ago #