Fetch Softworks

Fetch could not get the file list because the FTP server sent an unexpected response. (6 posts)

• Started 12 years ago by Diane
• Latest reply 12 years ago from Jim Matthews

• Diane Member

  Hi there,

  I've been trying to access graphics files that have been uploaded by colleagues. Other users of the account can open the folders and access the content so I know it is there, however when I try to open the folder I get the following message (from Fetch Transcript).

  Making data connection to 198.66.242.157 port 55295
  LIST -al
  150 Opening ASCII mode data connection transfering:[file list]
  450 res-al: No such file or directory
  ftp_list: 2,-30000 (state == GETTING_LIST)
  Fetch could not get the file list because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
  Server responded: “ res-al: No such file or directory”)

  I've checked to see that I'm using the current version of Fetch. Could you please advise what the problem is?

  Thanks

  Posted 12 years ago #

• Jim Matthews Administrator

  Hi,

  Could you post the complete contents of the Fetch Transcript window after you see this error? That should give me some clues to understand what is going on.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Diane Member

  Hi Jim,

  Thanks for looking into this. Here it is.

  257 "/" is the current directory
  PASV
  227 Entering Passive Mode (198,66,242,157,254,133).
  Making data connection to 198.66.242.157 port 65157
  LIST -al
  150 Opening ASCII mode data connection transfering:[file list]
  drwxr-xr-x 9 amamoo 100 512 May 27 02:12 Boat Builders
  drwxr-xr-x 9 amamoo 100 512 May 4 03:29 Cockatoo Dreaming
  drwxr-xr-x 9 amamoo 100 512 Apr 18 05:07 Condoman 2
  drwxr-xr-x 9 amamoo 100 512 Mar 8 22:23 Deadly Ears
  drwxr-xr-x 9 amamoo 100 512 Jun 1 05:35 Game Over
  drwxr-xr-x 9 amamoo 100 512 Jun 1 05:35 Genie
  drwxr-xr-x 12 amamoo 100 512 Jul 4 23:48 Gudiya Way
  drwxr-xr-x 9 amamoo 100 512 Feb 6 23:47 Incredible Nixons
  drwxr-xr-x 9 amamoo 100 512 Apr 7 19:57 Ngurra Kunyarra
  drwxr-xr-x 9 amamoo 100 512 Jul 1 06:44 Pop Arthur
  drwxr-xr-x 2 amamoo 100 512 Jun 23 02:16 Wandajua
  drwxr-xr-x 9 amamoo 100 512 Jul 1 22:51 Waninjawarnu
  drwxr-xr-x 9 amamoo 100 512 May 24 01:49 Yumukirli Man◇
  drwxr-xr-x 28 amamoo 100 1024 Jul 4 08:05 .
  drwxr-xr-x 28 amamoo 100 1024 Jul 4 08:05 ..
  drwx------ 2 amamoo 100 512 Sep 7 2010 .cpx
  drwxrwx--- 2 amamoo 100 512 Jul 6 06:32 .cpx_tmp
  -rwxr-xr-x 1 amamoo 100 0 Jul 7 00:20 .ftp
  -r--r--r-- 1 amamoo 100 3407 Jun 28 03:11 .htaccess
  drwxr-xr-x 2 amamoo 100 512 Mar 23 18:45 .shared
  drwxr-xr-x 4 amamoo 100 512 Jun 28 03:11 Art work template
  drwxr-xr-x 5 amamoo 100 512 Jun 28 03:11 Artist Test◇
  drwxr-xr-x 19 amamoo 100 1536 Jun 28 03:11 EPCS Reference Library
  drwxr-xr-x 6 amamoo 100 512 Jun 28 03:12 Enviroprops CS Handover
  -rw-r--r-- 1 amamoo 100 2955 May 15 15:36 IpsThumb.db
  -rw-r--r-- 1 amamoo 100 4462079 May 11 15:51 Page 10-kay-amended-110511.jpg
  drwxr-xr-x 7 amamoo 100 512 Jun 28 03:12 R5
  drwxr-xr-x 2 amamoo 100 1024 Jun 28 03:13 Sketch Character Design Gudiya Way
  drwxr-xr-x 2 amamoo 100 512 Jun 28 03:13 extras
  drwxr-xr-x 2 amamoo 100 512 Sep 7 2010 mail
  -rw-r----- 1 amamoo 100 16384 Sep 7 2010 prefs.db
  -rw-rw---- 1 amamoo 100 0 Sep 7 2010 prefs.db.lock
  drwxr-xr-x 5 amamoo 100 512 Mar 9 01:47 temp
  226 Transfer complete
  CWD Ngurra Kunyarra
  250 CWD command successful
  PWD
  257 "/ Ngurra Kunyarra" is the current directory
  PASV
  227 Entering Passive Mode (198,66,242,157,201,90).
  Making data connection to 198.66.242.157 port 51546
  LIST -al
  150 Opening ASCII mode data connection transfering:[file list]
  drwxr-xr-x 9 amamoo 100 512 Apr 7 19:57 .
  drwxr-xr-x 28 amamoo 100 1024 Jul 4 08:05 ..
  -rw-r--r-- 1 amamoo 100 4902959 Apr 7 19:57 BMB image.jpg
  -rw-r--r-- 1 amamoo 100 1849 Apr 7 19:57 IpsThumb.db
  drwxr-xr-x 5 amamoo 100 512 Jun 20 02:56 colours
  drwxr-xr-x 4 amamoo 100 512 Sep 7 2010 letters
  drwxr-xr-x 7 amamoo 100 512 May 23 21:41 pencils
  drwxr-xr-x 5 amamoo 100 512 May 20 02:50 posters
  drwxr-xr-x 5 amamoo 100 512 Sep 7 2010 pre press
  drwxr-xr-x 3 amamoo 100 1536 Jul 6 04:09 project management
  drwxr-xr-x 6 amamoo 100 1024 Nov 16 2010 references
  226 Transfer complete
  CWD colours
  250 CWD command successful
  PWD
  257 "/ Ngurra Kunyarra/colours" is the current directory
  PASV
  227 Entering Passive Mode (198,66,242,157,219,179).
  Making data connection to 198.66.242.157 port 56243
  LIST -al
  150 Opening ASCII mode data connection transfering:[file list]
  drwxr-xr-x 5 amamoo 100 512 Jun 20 02:56 .
  drwxr-xr-x 9 amamoo 100 512 Apr 7 19:57 ..
  drwxr-xr-x 2 amamoo 100 512 Sep 7 2010 amendments
  drwxr-xr-x 2 amamoo 100 512 Sep 7 2010 hi res
  drwxr-xr-x 2 amamoo 100 512 Jun 29 02:16 lo res
  226 Transfer complete
  CWD lo res
  250 CWD command successful
  PWD
  257 "/ Ngurra Kunyarra/colours/lo res" is the current directory
  PASV
  227 Entering Passive Mode (198,66,242,157,250,229).
  Making data connection to 198.66.242.157 port 64229
  LIST -al
  150 Opening ASCII mode data connection transfering:[file list]
  450 res-al: No such file or directory
  ftp_list: 2,-30000 (state == GETTING_LIST)
  Fetch could not get the file list because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
  Server responded: “ res-al: No such file or directory”)

  Posted 12 years ago #

• Jim Matthews Administrator

  Hi Diane,

  Thanks for that additional information. It might help to change a Fetch settings; here are the steps to take:

  1. Choose "Preferences…" from the Fetch menu
  2. Click the "Miscellaneous" tab
  3. Uncheck the "Use ‘LIST -al’ command to reveal hidden files" checkbox

  Then try the upload again. If you still see a problem, please post an updated transcript.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Diane Member

  Thanks for your assistance Jim.

  I changed the setting and it didn't immediately work, but after logging out and back on again it is now all sorted.

  Thanks again,
  Diane

  Posted 12 years ago #

• Jim Matthews Administrator

  Glad I could help!

  Posted 12 years ago #