Fetch Softworks

Fetch hangs, times out (2 posts)

• Started 15 years ago by dakotakid
• Latest reply 15 years ago from Scott McGuire

• dakotakid Member

  I've got serious issues with time-outs. Can't seem to keep a connection open to upload or download a site. Have the same issues with DW ftp, so not limited to Fetch. The file size doesn't seem to matter. Right now it's stuck on 53 byte gif.

  I'm running Fetch 5.3 on a Mac Pro Quad with 4G Ram, with a DSL connection running through a Netgear firewall. Connection is set to passive, keep alive in Fetch. No firewall on the Mac while downloading.

  I have problems in both up and down directions with several of my hosts. Can't figure out why the network keeps dropping. Any assistance.

  The log for this session is long, otherwise I'd post. Here's the tail:

  150 Opening BINARY mode data connection for innerBL.gif (47 bytes).
  226 Transfer complete.
  Transfer of innerBL.gif (47 bytes, 0 bytes/sec, 0:00 elapsed) completed at 1/20/08 3:18:59 PM
  SIZE innerTL.gif
  213 46
  MDTM innerTL.gif
  213 20060802205935
  PASV
  227 Entering Passive Mode (64,23,97,207,205,142)
  Making data connection to 64.23.97.207 port 52622
  RETR innerTL.gif
  150 Opening BINARY mode data connection for innerTL.gif (46 bytes).
  226 Transfer complete.
  Transfer of innerTL.gif (46 bytes, 0 bytes/sec, 0:00 elapsed) completed at 1/20/08 3:18:59 PM
  SIZE lineBoxE.gif
  213 53
  MDTM lineBoxE.gif
  213 20060802205935
  PASV
  227 Entering Passive Mode (64,23,97,207,205,144)
  Making data connection to 64.23.97.207 port 52624
  RETR lineBoxE.gif
  Unsuccessful transfer of lineBoxE.gif (0/53 bytes, 0 bytes/sec, 8:31 elapsed) stopped at 1/20/08 3:27:31 PM (error: 1,60)
  ftp_retrieve: 1,60 (state == RGET_RETRIEVING)

  The dropped connections are unpredictable. I can go for ten minutes or ten seconds. What up?

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Dropped connections with several different servers and different FTP clients usually indicates a problem that lies with your router, or possibly your DSL modem.

  You should look and see if there are any firmware updates for your router, and if so, install them and see if that helps.

  If your router's firmware is up to date, or an update doesn't help, try connecting your Mac directly to your DSL modem, and see if the dropouts go away then.

  If you still experience dropped connections when connected directly to the DSL modem, you may want to contact your Internet provider about the problem.

  There really aren't any settings on your Mac or in Fetch (or other FTP clients) that are likely to help with these sorts of problems; it is almost always a network equipment problem.

  Thanks, and please let us know if you have any questions.

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #