Fetch Softworks

Fetch Uploading SLOW (6 posts)

• Started 13 years ago by Nick
• Latest reply 13 years ago from Jim Matthews

• Nick Member

  Hi. Our business uses Fetch for uploading files to our server for our clients to download and we've noticed that it's EXTREMELY slow in comparison to using Yousendit. We've tried using different computers and all end with the same result. For a file thats 41.7MB it takes Fetch 24min to upload and for the same file it takes 9min for Yousendit to upload. Is there anything that we can do to get Fetch to upload files any faster? Any help would be MUCH appreciated.

  Thanks!
  Nick

  Here are the computers we use:

  Power PC G4
  Dual 1.25 Ghz
  Mac OSX 10.5.5

  Macbook Intel Core 2
  2.16 Ghz
  Mac OSX 10.5.8

  Power PC G5
  Dual 2 Ghz
  Mac OSX 10.5.5

  Fetch Version 5.3.1

  Posted 13 years ago #

• Jim Matthews Administrator

  Hi Nick,

  If you go to a speed test site like http://speedtest.net/ what sort of upload speeds do they report? That would give us some idea of the maximum upload speed for your connection.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 13 years ago #

• Nick Member

  Hi Jim,
  Thanks for your quick response! Here are the results from speedtest.net: Download 2.66Mb/s
  Upload 0.62Mb/s
  Ping 19ms
  Thanks again,
  Nick

  Posted 13 years ago #

• Jim Matthews Administrator

  Thanks for running that test. If Fetch is uploading a 41.7MB file in 24 minutes it's getting 231Kbit/s, or a bit over a third of the maximum. Uploading the same file in 9 minutes (as Yousendit does) works out to 618Kbit/s, which is nearly what you saw with speedtest.net.

  So the next question is why you are only getting 37% of the maximum throughput. It could be that the limitation is at the server you are uploading to (Yousendit would be uploading to a different server). You could try uploading a large file to our server to see if that makes any difference. To do that you would connect to ftp.fetchsoftworks.com (leave Username and Password blank) and drag the file to the "incoming" folder. Let me know what you see if you try that test.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Edited 13 years ago #

• Nick Member

  Just uploaded the same file (41.7MB) to the Fetch server and it took just a little over 16min to upload... So thats definitely an improvement over our server but still a bit slower than Yousendit. Is there anything else that I should checkout? Thanks for your help!

  Nick

  Posted 13 years ago #

• Jim Matthews Administrator

  No, I think you're basically at the mercy of the speed of the Internet connection at the server end. I am impressed that Yousendit has such a fast connection for their server.

  Posted 13 years ago #