Fetch Softworks

Fetch will not connect-dog keeps running (4 posts)

• Started 17 years ago by scrappyjoy
• Latest reply 17 years ago from Scott McGuire

• scrappyjoy Member

  I purchased fetch yesterday. Have not been able to connect at all. Here is transfript.
  Help!

  Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.4 (8G32) PowerPC English
  StuffIt Engine 0x812, StuffIt SDK Version 10.0
  Partial serial FETCH5X001-ACSH-4EX5 T
  Connecting to simpledream.ca port 21 (OS X firewall is off) (4/12/06 8:42:13 AM)
  Connecting to simpledream.ca port 21 (OS X firewall is off) (4/12/06 8:42:23 AM)
  Connecting to simpledream.ca port 21 (OS X firewall is off) (4/12/06 8:42:51 AM)
  Update check skipped at 04/12/2006 08:44 AM (next check after 04/17/2006 02:32 AM)

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  We're sorry you're having problems.

  Could you make sure you are using these settings in the Fetch Preferences:

  * In the General pane, "Use passive mode transfers (PASV)" is checked.
  * In the Proxy pane, the Proxy Type is "None"
  * In the Obscure pane, "Contact server during long transfers" is unchecked.

  And then try to connect to the server.

  If this does not help, please let us know and we'll investigate further.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• scrappyjoy Member

  All settings are as you posted. It is still not connecting.

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  Can you connect to ftp.fetchsoftworks.com (just leave username and password blank when you try)?

  I would also try restarting the Macintosh and trying to connect again to your server.

  Please let us know what happens with both these tests.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #