Fetch Softworks

Fetch won't finish up (2 posts)

• Started 18 years ago by guest
• Latest reply 18 years ago from Jim Matthews

• guest Registered Member

  I have downloaded a trial version of Fetch 4.0.3 to use on my Mac, system 10.3.7.

  I have just put a 38mb file onto a client’s computer, but the dog does not stop running at the end of the transfer. If I stop it the guy at the end can’t open the file.

  Any thoughts, please?

  Regards

  Peter Burgess

  Posted 18 years ago #

• Jim Matthews Administrator

  This is a fairly common problem. It's caused by a bug in most routers that people use to share their Internet connection between multiple computers. FTP sessions use two connections, one for data and one for commands. During a long transfer the control connection (the one used for commands) is idle, and some routers incorrectly conclude that it is not used any more and can be discarded. When the transfer finishes the server tries to tell Fetch by sending a response over the control connection, but the connection is gone so Fetch never receives it.

  I am working on a work-around for this bug for the next release of Fetch. In the meantime here are some alternatives:

  1) Click the Stop button. The file should be complete on the other end. You mention that your client could not open the file -- have you checked whether it's exactly the same length as the source file?

  2) Use a different router. Apple's Airport Extreme Base Station does not have this bug. Unfortunately I don't know of any cheap routers that don't have the bug (I've seen it or had reports of the bug in D*Link and Linksys routers).

  3) Connect your Mac directly to your Internet connection, bypassing the router. This makes it difficult to share the connection with other computers.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #