Fetch Softworks

fetch won't launch (7 posts)

• Started 21 years ago by Pete
• Latest reply 21 years ago from Buck_W

• Pete Member

  just installed Fetch 4.0 (PB 400 Mhz, RAM 320 MB; OS 10.1.5), but the application won't launch--I get 2 error messages, the first saying "The application Fetch 4.0 has unexpectedly quit" and the second saying Application Launch Failure. The application "Fetch 4.0" could not be launched because of a shared library error: ""<fatcarbon 1.3> <fatcarbon 1.3> <> <>""

  any suggestions? thanks

  Posted 21 years ago #

• Jim Matthews Administrator

  You should get the latest release, Fetch 4.0.2, from http://fetchsoftworks.com . It fixes this problem, and is a free upgrade (it accepts the same serial numbers as Fetch 4.0).

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 21 years ago #

• Pete Member

  Thanks Jim but I don't have serial number--my university supplied me with an educational version of Fetch (4.0, which doesn't work), but I can't register the upgrade w/o a serial number. Can you help with this one too? (I've informed our campus help desk, but I suspect it'll take them some time to upgrade their site license.) Pete

  Posted 21 years ago #

• Jim Matthews Administrator

  The serial number that your university got for Fetch 4.0 will work for 4.0.2. The university help desk should be distributing a copy of 4.0.2 (which they can download from our website) with their serial number entered; they do not need to apply for a new license.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 21 years ago #

• Buck_W Member

  Originally posted by JimMatthews:

  You should get the latest release, Fetch 4.0.2, from http://fetchsoftworks.com . It fixes this problem, and is a free upgrade (it accepts the same serial numbers as Fetch 4.0).

  Thanks,

  Jim Matthews
  Fetch Softworks

  Jim,

  I evidently need the same update but I have a problem. I no longer have my serial number and I have been to the page where you can submit your email address. That's the problem: I now have a different ISP (and therefore different email address) than I did when I previously ordered Fetch.

  Are there any other alternatives or suggestions?

  Thanks, Buck_W

  Posted 21 years ago #

• Jim Matthews Administrator

  Send a note to serial@fetchsoftworks.com with the email address that you used when you purchased your license; I will look up the serial number.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 21 years ago #

• Buck_W Member

  Originally posted by JimMatthews:

  Send a note to serial@fetchsoftworks.com with the email address that you used when you purchased your license; I will look up the serial number.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Will do - thanks Jim :)

  Posted 21 years ago #