Fetch Softworks

FTP connection refused (9 posts)

• Started 17 years ago by Chris Burt
• Latest reply 14 years ago from rubiksquare

• Chris Burt Member

  Mac OS X 10.4.4
  System Firewall disabled
  Norton Personal Firewall v 3.1 (023) enabled
  Fetch 5.0.5 (plain vanilla installation)
  Host: gate.com

  FTP connection attempted through New Connection dialog box. I entered the same Username and Password that allows me to login to my user area of gate.com. Fetch returns the following error message: "FTP connection to "gate.com" could not be opened because the connection was refused. Contact the server administrator for more information." I used cut and paste to ensure correctly-spelled Username and Password.

  Posted 17 years ago #

• Chris Burt Member

  Further information: Connection still refused when Norton Firewall is disabled.

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  After you try to connect and the connection is refused, could you please choose Fetch Transcript from the Window menu, copy the contents of the transcript window, and paste them here? We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• Chris Burt Member

  Content of Ftech Transcript:

  Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.4 (8G32) PowerPC English
  StuffIt Engine 0x800, StuffIt SDK Version 8.0
  Partial serial FETCH5X001-KEXA-BV6H T
  Connecting to gate.com port 21 (OS X firewall is off) (2/15/06 9:33:26 AM)

  Posted 17 years ago #

• Chris Burt Member

  Driver error. Sorry for any wasted cycles. I should have entered my Hostname, that of the website I'm trying to upload, not the Hostname of my Hosting company.

  Chris

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Chris,

  No problem, glad you figured it out!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• rubiksquare Member

  hi,

  Im having the exact same trouble but i have put the correct details in the host name, username and password

  FETCH TRANSCRIPT:

  Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.4 (9E17) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCHEX001-ZMXK-VM9C T
  Update check skipped at 15/10/2008 12:34 AM (next check after 21/10/2008 02:50 AM)
  Connecting to squarepoststudio.com port 21 (Mac OS X firewall is allowing connections) (15/10/08 12:35:04 AM)

  I've contacted my domain host which sadly havent given me much to go with as their replies are slow

  cheers

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi rubiksquare,

  I did some tests here and the FTP server is refusing connections; so it is a problem with the server. Unfortunately, all you can do is contact the folks who run the server (your hosting provider) and wait for them to respond and look into it.

  Sorry, I wish we could provide you a quick fix. If you still have questions after talking to them, let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• rubiksquare Member

  Thanks Scott.

  I've linked them to this thread so hopefully they will fix the problem as soon as possible.

  cheers

  Posted 14 years ago #