Fetch Softworks

Getting permission eror (2 posts)

• Started 8 years ago by Peter
• Latest reply 8 years ago from Jim Matthews

• Peter Member

  Trying to upload files to a folder give the message that I don't have permission. This is an operation that I have done many times before. Today it doesn't work. It failed just before I upgraded too, but now I can't get to the Preferences.

  Here's the transcript for the most simple case of failure.

  Any ideas?

  Fetch 5.7.4 (5H1367) Intel (Web Store) running on Mac OS X 10.6.8 (10K549) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCHEX001-G7JR-2SY9 T
  Connecting to ftp.kowhai.com port 21 (Mac OS X firewall is allowing connections) (11/14/14 8:36 AM)
  Connected to 216.99.193.4 port 21 (11/14/14 8:36 AM)
  220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
  220-You are user number 6 of 20 allowed.
  220-Local time is now 08:36. Server port: 21.
  220-This is a private system - No anonymous login
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER kowhai
  331 User kowhai OK. Password required
  PASS
  230 OK. Current restricted directory is /
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  PWD
  257 "/" is your current location
  TYPE A
  200 TYPE is now ASCII
  PASV
  227 Entering Passive Mode (216,99,193,4,181,97)
  Making data connection to 216.99.193.4 port 46433
  LIST -al
  150 Accepted data connection
  drwx--x--x 14 kowhai kowhai 4096 Nov 14 05:12 .
  drwx--x--x 14 kowhai kowhai 4096 Nov 14 05:12 ..
  -rw-r--r-- 1 kowhai kowhai 18 May 30 2011 .bash_logout
  -rw-r--r-- 1 kowhai kowhai 176 May 30 2011 .bash_profile
  -rw-r--r-- 1 kowhai kowhai 124 May 30 2011 .bashrc
  -rw------- 1 kowhai kowhai 20 Oct 24 2011 .contactemail
  drwxr-xr-x 3 kowhai kowhai 4096 Dec 19 2011 .cpaddons
  drwx------ 4 kowhai kowhai 4096 Mar 3 2014 .cpanel
  -rw-r----- 1 kowhai kowhai 42 Jul 9 2013 .cpanel-logs
  -rw------- 1 kowhai kowhai 15 Nov 8 22:50 .ftpquota
  -rw-r--r-- 1 kowhai kowhai 124 Sep 30 2013 .gemrc
  drwxr-x--- 2 kowhai 99 4096 Oct 24 2011 .htpasswds
  -rw------- 1 kowhai kowhai 13 Oct 30 2011 .lastlogin
  lrwxrwxrwx 1 kowhai kowhai 32 Sep 30 2013 access-logs -> /usr/local/apache/domlogs/kowhai
  -rw-r----- 1 kowhai kowhai 1 Oct 29 2011 cpbackup-exclude.conf
  drwxr-xr-x 2 kowhai kowhai 4096 Sep 28 2013 cpmove.psql
  drwxr-xr-x 2 kowhai kowhai 4096 Mar 23 2012 cpmove.psql.1380541257
  drwxr-x--- 3 kowhai 12 4096 Mar 23 2012 etc
  drwx------ 2 kowhai kowhai 4096 Nov 14 08:12 logs
  drwxr-x--x 9 kowhai kowhai 4096 Jun 17 07:38 mail
  drwxr-xr-x 3 kowhai kowhai 4096 Oct 24 2011 public_ftp
  drwxr-x--- 14 kowhai 99 4096 Oct 16 15:13 public_html
  drwxr-xr-x 5 kowhai kowhai 4096 Jun 11 2013 ssl
  drwxr-xr-x 7 kowhai kowhai 4096 Apr 5 2012 tmp
  lrwxrwxrwx 1 kowhai kowhai 11 Sep 30 2013 www -> public_html
  226-Options: -a -l◇
  226 25 matches total
  Fetch could not put “AA1 Review Answers.pdf” because you do not have the required permissions to download to your local folder. (Try choosing a different folder from the “Save downloaded files to” menu in the Download pane of the Preferences, or use the Get Info command in the Finder to check the permissions of the local folder.)
  next_upload: 2,-5000 (state == RPUT_START)
  PWD
  257 "/" is your current location
  PASV
  227 Entering Passive Mode (216,99,193,4,17,174)
  Making data connection to 216.99.193.4 port 4526
  LIST -al
  150 Accepted data connection
  drwx--x--x 14 kowhai kowhai 4096 Nov 14 05:12 .
  drwx--x--x 14 kowhai kowhai 4096 Nov 14 05:12 ..
  -rw-r--r-- 1 kowhai kowhai 18 May 30 2011 .bash_logout
  -rw-r--r-- 1 kowhai kowhai 176 May 30 2011 .bash_profile
  -rw-r--r-- 1 kowhai kowhai 124 May 30 2011 .bashrc
  -rw------- 1 kowhai kowhai 20 Oct 24 2011 .contactemail
  drwxr-xr-x 3 kowhai kowhai 4096 Dec 19 2011 .cpaddons
  drwx------ 4 kowhai kowhai 4096 Mar 3 2014 .cpanel
  -rw-r----- 1 kowhai kowhai 42 Jul 9 2013 .cpanel-logs
  -rw------- 1 kowhai kowhai 15 Nov 8 22:50 .ftpquota
  -rw-r--r-- 1 kowhai kowhai 124 Sep 30 2013 .gemrc
  drwxr-x--- 2 kowhai 99 4096 Oct 24 2011 .htpasswds
  -rw------- 1 kowhai kowhai 13 Oct 30 2011 .lastlogin
  lrwxrwxrwx 1 kowhai kowhai 32 Sep 30 2013 access-logs -> /usr/local/apache/domlogs/kowhai
  -rw-r----- 1 kowhai kowhai 1 Oct 29 2011 cpbackup-exclude.conf
  drwxr-xr-x 2 kowhai kowhai 4096 Sep 28 2013 cpmove.psql
  drwxr-xr-x 2 kowhai kowhai 4096 Mar 23 2012 cpmove.psql.1380541257
  drwxr-x--- 3 kowhai 12 4096 Mar 23 2012 etc
  drwx------ 2 kowhai kowhai 4096 Nov 14 08:12 logs
  drwxr-x--x 9 kowhai kowhai 4096 Jun 17 07:38 mail
  drwxr-xr-x 3 kowhai kowhai 4096 Oct 24 2011 public_ftp
  drwxr-x--- 14 kowhai 99 4096 Oct 16 15:13 public_html
  drwxr-xr-x 5 kowhai kowhai 4096 Jun 11 2013 ssl
  drwxr-xr-x 7 kowhai kowhai 4096 Apr 5 2012 tmp
  lrwxrwxrwx 1 kowhai kowhai 11 Sep 30 2013 www -> public_html
  226-Options: -a -l◇
  226 25 matches total
  PWD
  257 "/" is your current location
  Update check skipped at 11/14/14 8:38 AM (next check after 11/20/14 5:18 AM)
  PWD
  257 "/" is your current location
  PWD
  257 "/" is your current location
  PWD
  257 "/" is your current location
  PWD
  257 "/" is your current location
  QUIT
  221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
  221 Logout.

  Posted 8 years ago #

• Jim Matthews Administrator

  Hi,

  It looks like there's an issue with your download folder preference setting. You could try changing the "Save downloaded files to:" setting in the Download section of Fetch Preferences.

  If that does not help, could you send me your Fetch.log file? To find it:

  1) Choose "Fetch Transcript" from the Window menu
  2) Choose "Show Fetch.log in Finder" from the File menu

  And send it to bugs@fetchsoftworks.com

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #