Fetch Softworks

How to set Initial Folder? (7 posts)

• Started 17 years ago by karinh113
• Latest reply 17 years ago from Scott McGuire

• karinh113 Member

  I am trying to access our website info. on our website server, but I've been told I need to set the initial folder on the server before I go to connect via Fetch's New Connection with the host, username & password info. Does anyone know how to set an initial folder on a server with Fetch 4.0? I have also heard of initial folder referred to as "home folder."

  Thanks,
  Karin

  Posted 17 years ago #

• karinh113 Member

  I found the "initial directory" and tried to put the initial folder information in there, but I'm getting: Server Response: Can't open data connection...any thoughts?
  Still on Fetch 4.0.1

  best,
  Karin

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Karin,

  The "initial directory" field is the correct place to put the initial folder information in Fetch 4, so that should have worked.

  After you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the contents of the transcript window, and paste them here? We'll take a look and see if we can figure out why you're getting the error.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• karinh113 Member

  Hi Scott,
  Just tried it again, and got the same response.
  Here's the transcript.
  Any light you could shed on this would be most helpful. I'm running on Mac OSX (Panther), and I believe the server is a Windows machine.
  Thanks,
  Karin

  System Version = 0x1039
  Connecting to 208.234.10.186 port 21 (3/3/06 12:01:59 PM)
  220 wimhip5 Microsoft FTP Service (Version 5.0).
  ADAT
  500 'ADAT Hi there, do you support security?': command not understood
  USER NTwebadmin@pipandzastr
  331 Password required for NTwebadmin@pipandzastr.
  PASS
  230 User NTwebadmin@pipandzastr logged in.
  SYST
  215 Windows_NT version 5.0
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 'MACB ENABLE': command not understood
  SITE DIRSTYLE
  200 MSDOS-like directory output is off
  PWD
  257 "/" is current directory.
  CWD /pipandzastrow.com
  250 CWD command successful.
  PWD
  257 "/pipandzastrow.com" is current directory.
  PASV
  227 Entering Passive Mode (208,234,10,186,16,143).
  LIST
  425 Can't open data connection.
  ftp_list: -30000 (state == GETTING_LIST)

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Karin,

  It looks like Fetch is trying to make a passive mode connection, and your server doesn't them. Could you please try the following?

  * Turn off your Mac OS X firewall if it is on. Go to the Mac OS X System Preferences, click the Sharing icon, click the Firewall tab, and click the Stop button if it says "Firewall On."
  * In Fetch, go to the Preferences, click the Firewall tab, and uncheck the "Use passive mode transfers (PASV)" checkbox.
  * Try connecting again.

  Let us know if that fixes the problem.

  Also, you may want to consider updating to Fetch 4.0.3, which is a free update for Fetch 4 users. You can download it from http://fetchsoftworks.com/downloads.html .

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• karinh113 Member

  Hi Scott,

  I followed your instructions, it didn't work, so I upgraded to Fetch 5.0.5, tried it again, and it worked. Now, the question is...is there a way to keep my firewall on (to prevent other people entering my system) and still have this work? Or do I just turn firewall off each time I want to access this particular server with Fetch?
  Thanks.
  Karin

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Karin,

  You're one step ahead of me, trying Fetch 5.0.5 was going to be my next suggestion!

  Did you try Fetch 5.0.5 with the firewall on to see if that worked? I would give that a try if you haven't already, but it may not work.

  Otherwise, yes, unfortunately your only options if you want to keep the firewall on are to either to turn it off temporarily when you want to access that server, or to open so many ports in the firewall, you may as well just turn it off.

  You could also try accessing the server using SFTP (a new feature of Fetch 5). If that works, you could leave the firewall on and connect with SFTP. To connect with SFTP, choose "SFTP" from the Connect using menu in the New Connection dialog instead of "FTP." But not all servers support SFTP.

  Please let us know if you have more questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #