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Imposible to connect (2 posts)

  • Started 3 years ago by clahumoon
  • Latest reply 3 years ago from Jim Matthews
  • clahumoon Member

    Hello!
    I tried to connect multiple times and I cant, I have this message
    "An FTP connection to "the site" could not be opened because the connection timed out" The problem is that I have this message with all my sites, and they are hosted with different providers and for example when I upload files with godaddy file management there is not problem with the server.
    I also checked the latest version and everything seems to be OK, can you help me please?

    Thank you!

    PS. sorry for my english, I'm writing from Mexico!

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi,

    It sounds like a problem with your Internet connection, as if FTP connections are being blocked by a firewall. Has anything changed with your connection to the Internet?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

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