Fetch Softworks

Loss of shortcuts (6 posts)

• Started 13 years ago by Carlos Chavez
• Latest reply 12 years ago from Scott McGuire

• Carlos Chavez Member

  My shortcut list (along with all its passwords) is gone. Can you tell me why? version 4.0.3

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Carlos,

  Which version of Mac OS X are you using?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Carlos Chavez Member

  10.5.8

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Carlos,

  Unfortunately, there is a rarely seen bug in Fetch 4.0.3 when used on Mac OS X 10.4 or later that can cause your the shortcuts disappear. We apologize for this inconvenience, but while we designed Fetch 4.0.3 carefully to prevent such problems at the time it was created, it is eight years old and Mac OS X has changed a lot since then.

  So we do not recommend using Fetch 4.0.3 on Mac OS X 10.4 or later. We offer discounted upgrades to Fetch 5.5 for $10, for more information please see http://fetchsoftworks.com/fetch/upgrade .

  The only way to recover your shortcuts is to restore the shortcuts file from a backup of your hard drive, if you have one. If you do, let us know and we'll tell you which file you need to restore.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Tina Member

  The same thing happened to me...all my shortcuts gone. What file do I send to you? I have back ups of my HD but not of my "Home" . Please help. Thanks.
  Tina

  Posted 12 years ago #

• Scott McGuire Administrator

  Hi Tina,

  Just to be clear, which version of Fetch are you using?

  And if you have full backups of your hard drive, you do most likely have a backup of your home folder. What program are you using to do backups?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 12 years ago #