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Need to speak to tech support (10 posts)

  • Started 3 years ago by George
  • Latest reply 6 months ago from Jim Matthews
  • George Member

    How do I contact someone by phone ?

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi,

    I'd be happy to help you here, or by email (you can submit your question at http://fetchsoftworks.com/fetch/feedback). We do not generally offer telephone technical support.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • Timothy Member

    Hi

    When I upload the new version of my portfolio, it still shows my old one.
    So I deleted it completely and it still shows up on my site.

    Please help.

    Thanks,
    Timothy

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi,

    The most common cause of this sort of problem is a mismatch between where you think the portfolio files are on the server, and where they actually are. Is it possible that the portfolio files being served are in a different folder than the ones you deleted?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • TEB3 Member

    If I download a page off of my website, can I add a sentence or correct a word using the edit function in Fetch and then put the changed page back up and everything will be ok?

    Fetch 5.7.3
    OS X 10.9.5
    Safari 9.1.1

    Just looking for a simple way to correct an occasional typo.

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi,

    Yes, you can use the Edit command to make small changes to pages on your site. When you use the Save command in your editor the changed file is uploaded back to the server.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • Eli Kaufman Member

    URGENT!!!
    I have been using Fetch successfully to upload revised pages to my website: growseed.org, however it recently stopped working. I urgently need to revise my website.

    Serial number name: Elisheva Kaufman
    Serial number: FETCH55001-XXXX-XXXX-XXXX-XXXX
    Issued on: 07/28/15

    Hostname: ftp.growseed.org
    Username: xxx
    Password: xxx

    HELP! Please contact me via: xxx@yahoo.com
    Thank you.

    Edited 2 years ago #

  • Jim Matthews Administrator

    Hi Eli,

    I responded to you by email, please let me know there how it's going.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Timothy Member

    Hi Tech Support,

    I'm trying to upload my Portfolio and it looks like this:

    Index of/
    •.well-known/
    • 500.php
    • Logo.ico
    • bower.json

    etc.

    I'm putting my files in the wrong folder. Can you please tell me where I should put it?

    I have a Portfolio folder with all my support files in it. I have the following files:
    index.html
    css
    font-awesome
    fonts
    img
    js
    less
    LICENSE
    mail
    READMe.md
    video

    Please advise to where to put these in?

    Thank you,
    Timothy

    Posted 6 months ago #

  • Jim Matthews Administrator

    Hi Timothy,

    The correct answer depends on your web hosting company. I would contact them for specific instructions.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 6 months ago #

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