Fetch Softworks

Need to speak to tech support (10 posts)

• Started 7 years ago by George
• Latest reply 4 years ago from Jim Matthews

• George Member

  How do I contact someone by phone ?

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi,

  I'd be happy to help you here, or by email (you can submit your question at http://fetchsoftworks.com/fetch/feedback). We do not generally offer telephone technical support.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Timothy Member

  Hi

  When I upload the new version of my portfolio, it still shows my old one.
  So I deleted it completely and it still shows up on my site.

  Please help.

  Thanks,
  Timothy

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi,

  The most common cause of this sort of problem is a mismatch between where you think the portfolio files are on the server, and where they actually are. Is it possible that the portfolio files being served are in a different folder than the ones you deleted?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• TEB3 Member

  If I download a page off of my website, can I add a sentence or correct a word using the edit function in Fetch and then put the changed page back up and everything will be ok?

  Fetch 5.7.3
  OS X 10.9.5
  Safari 9.1.1

  Just looking for a simple way to correct an occasional typo.

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  Yes, you can use the Edit command to make small changes to pages on your site. When you use the Save command in your editor the changed file is uploaded back to the server.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Eli Kaufman Member

  URGENT!!!
  I have been using Fetch successfully to upload revised pages to my website: growseed.org, however it recently stopped working. I urgently need to revise my website.

  Serial number name: Elisheva Kaufman
  Serial number: FETCH55001-XXXX-XXXX-XXXX-XXXX
  Issued on: 07/28/15

  Hostname: ftp.growseed.org
  Username: xxx
  Password: xxx

  HELP! Please contact me via: xxx@yahoo.com
  Thank you.

  Edited 6 years ago #

• Jim Matthews Administrator

  Hi Eli,

  I responded to you by email, please let me know there how it's going.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Timothy Member

  Hi Tech Support,

  I'm trying to upload my Portfolio and it looks like this:

  Index of/
  •.well-known/
  • 500.php
  • Logo.ico
  • bower.json

  etc.

  I'm putting my files in the wrong folder. Can you please tell me where I should put it?

  I have a Portfolio folder with all my support files in it. I have the following files:
  index.html
  css
  font-awesome
  fonts
  img
  js
  less
  LICENSE
  mail
  READMe.md
  video

  Please advise to where to put these in?

  Thank you,
  Timothy

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi Timothy,

  The correct answer depends on your web hosting company. I would contact them for specific instructions.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #