Fetch Softworks

No Connection (Mac) (3 posts)

• Started 9 years ago by Nancy Schmitz
• Latest reply 9 years ago from Nancy Schmitz

• Nancy Schmitz Member

  HELP! I have been trying to connect for 2 days. I am Mac user. First I tried as free trial and no luck. Then today I bought the program, installed, etc. and still cannot connect. What can I do? I tried on 2 computers and the dog trots along (slow/fast) then I get message An FTP connection to . . . cannot. . .
  I am desperate to get a file! I have not used Fetch for a long time but I used to have no problem!

  FYI: my phone is xxx-xxx-xxxx

  Edited 9 years ago #

• Jim Matthews Administrator

  Hi,

  My first guess would be that there's a problem with the information you are entering in the New Connection window (i.e. the Hostname, Username and Password). I would contact whoever gave you that information (e.g. your hosting company) to double-check it.

  If you are still having problems I'd recommend contacting us directly with our feedback form at http://fetchsoftworks.com/fetch/feedback

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 9 years ago #

• Nancy Schmitz Member

  Thanks, I'll follow up...

  Posted 9 years ago #