Fetch Softworks

"OK" button in New Connection modal is staying greyed out (3 posts)

• Started 1 week ago by Julie
• Latest reply 6 days ago from Julie

• Julie Member

  Hi,

  I’m writing to request help for an issue that I don’t see listed on your web site.

  In the New Connection pop-up, the "OK" button is staying greyed out, never allowing me to connect to my server. All of the modal fields are populated correctly, and still, the "OK" button is greyed out.

  Fetch has worked well for me for 10 years with no problems. This is the first time I’ve encountered this. I had to change servers where my site is hosted; and thus, had to change my Fetch connection info in the modal. After I removed the old info and added the new info, I now can’t even get one site/server to work in the app. I tried uninstalling and re-installing Fetch, but the problem of the greyed-out OK button persists.

  Please help! Thanks.

  Posted 1 week ago #

• Jim Matthews Administrator

  Hi,

  Could you contact me at bugs@fetchsoftworks.com and send a screen snapshot of the New Connection window with the greyed-out OK button?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 days ago #

• Julie Member

  We figured it out. Thanks anyway!

  Posted 6 days ago #