Fetch Softworks

permissions problem with SFTP (2 posts)

• Started 1 month ago by Geert Vanderstegen
• Latest reply 1 month ago from Jim Matthews

• Geert Vanderstegen Member

  Hello,

  We have an issue with uploading files with Fetch.
  We get the following error message:

  **************************
  Fetch could not put “TESTFILE.pdf” because the SFTP server says you do not have the required permissions.

  Contact the server administrator if you think you should have permission to take this action.
  Server responded: “Permission denied”
  **************************

  Fetch transcript:

  Fetch 5.8.1 (5K1217) Intel (Web Store) running on Mac OS X 10.16 (20G817) English

  Launched at 2023-08-01T10:00:48Z, 01/08/2023, 12:00 (local)

  Expires 16/08/2023 T

  Connecting to Tips@cpp.arkitex.cloud port 22 (2023-08-01T10:01:06Z)

  SSH2_FXP_INIT 3

  SSH2_FXP_REALPATH 1, .

  /

  SSH2_FXP_STAT 2, /

  SSH2_FXP_OPENDIR 3, /

  SSH2_FXP_READDIR 4

  SSH2_FXP_CLOSE 5

  SSH2_FX_OK 5

  SSH2_FXP_OPEN 6, /TESTFILE2.pdf [ SSH2_FXF_WRITE SSH2_FXF_CREAT SSH2_FXF_TRUNC ]

  SSH2_FXP_FSTAT 29

  SSH2_FX_PERMISSION_DENIED 29

  Unsuccessful upload of TESTFILE2.pdf as binary data (712.897/712.897 bytes, 712.897 bytes/sec, 0:01 elapsed) stopped at 2023-08-01T10:01:15Z (error: 2,24103)

  ftp_store: 2,24103 (state == RPUT_CLOSING)

  retry_failed_operation derr = 2, 24103 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0

  retry_failed_operation() derr == SFTP_PERMISSION_ERR

  Fetch could not put “TESTFILE2.pdf” because the SFTP server says you do not have the required permissions. (Contact the server administrator if you think you should have permission to take this action.

  Server responded: “Permission denied”)

  ***************************************************

  The file is uploaded.
  If we use other software we do not have this problem.

  Do you have a solution for this issue.

  Regards,
  Geert

  Posted 1 month ago #

• Jim Matthews Administrator

  Hi,

  I don't have a solution, unfortunately. As part of the upload process Fetch opens the destination file on the server and asks the server for the open file's status (using the SSH2_FXP_FSTAT command), and apparently this server does not allow that command.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 1 month ago #