Your best friend for file transfer.

Fetch application logoFetch

Problems creating directory (2 posts)

  • Started 9 years ago by filmrealite
  • Latest reply 9 years ago from Scott McGuire
  • filmrealite Member

    Hello,

    Very new at this, so any help would be greatly appreciated.

    We're having problems creating a new folder, or adding folders to our site. When we try to create a folder, we get a little drop-down that says:

    "Fetch could not create the folder because the FTP server sent an unexpected response. Check the Fetch Transcript window for more information. Server responded: 'Create directory operation failed.'"

    And the Transcript window says something like this:

    PWD
    257 "/"
    MKD wyane
    550 Create directory operation failed.
    ftp_mkdir: 2,-30000 (state == MAKING_DIR)

    Is this a problem with the website server or has this something to do with Fetch?

    Please help...Thank you!

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi,

    It looks like the server does not allow you to create folders in that folder you are currently looking at in Fetch - you are looking at what is called the "root" folder (the top-most folder on the server).

    On many servers, you are not allowed to create or put files or folders in the root folder - instead the files that make up your website must go in a specially named folder, for example, one named "public_html", "htdocs", or "www" - the exact name of the folder will depend on your server. Usually you do not need to create this folder, it will already exist.

    So I'd look and see if you have such a folder, and if so, open it (by double-clicking on it) and then try creating or uploading new folders in it.

    If you don't see any other folders, or that doesn't work, you should talk to the folks who run the web server and see what the problem is or where you should be trying to put your files.

    This is not a Fetch issue; the error is coming from the server and Fetch is just passing it along.

    Please let us know if you have more questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.