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Putting Files Gets Stuck in Endless Loop (15 posts)

  • Started 13 years ago by Aaron
  • Latest reply 12 years ago from Scott McGuire
  • Aaron Member

    I recently installed the latest update (Fetch 5.6), and I've been having problems putting files. When I go to put a file on my server (either by clicking and dragging or using the "Put" command) it adds the file, but once it's finished it starts over again resulting in an endless loop of file uploads. When I abort and refresh, the filename appears but it's an empty file (file size says 0 bytes). I've tried quitting and re-opening Fetch and restarting my computer to no avail.

    I'm running MacOSX 10.6.3 on a Macbook over an wireless/ethernet connection on a Linksys Wireless-G Cable Gateway.

    Posted 13 years ago #

  • Aaron Member

    P.S. Sometimes it aborts itself, and I get the following error message:

    Fetch could not put "filename.pdf" because the SFTP server says a command failed.

    If you entered a file name, folder name, or URL, check that it is correct; or contact the server administrator for assistance.

    Posted 13 years ago #

  • karl Member

    i have what appears to be the same problem. any suggestions would be great!

    Posted 13 years ago #

  • Scott McGuire Administrator

    Hi Aaron and Karl,

    We're sorry to hear you're having problems. Fetch should not go in an infinite loop; it should retry three times and then give up. Regardless, we'll try to figure out what is going on and why Fetch is retrying at all.

    We'd like some more information to help diagnose the problem. Could you please do the following?

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Try uploading again.
    * Let Fetch retry 4-5 times, or until you receive an error, whichever happens first.
    * Then go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into an email to bugs@fetchsoftworks.com .

    Thanks,

    Scott McGuire
    Fetch Softworks

    Edited 13 years ago #

  • Scott McGuire Administrator

    Just as a follow up here - we determined that Aaron's problem was the result of being him out of space ("quota") in his account on his server.

    Fetch shouldn't go into an infinite loop in that case normally - it should try three times and give up - but Aaron's server was sending back anomalous replies that misrepresented the situation. We'll try to fix this behavior if we can, but we believe this is a very rare case and very few users are likely to encounter it; this is a special situation with Aaron's server.

    So, if Fetch does get stuck in an endless loop of retries, please do contact us so we can figure out why, but you should also check and make sure you aren't out of space on the server.

    Scott McGuire
    Fetch Softworks

    Posted 13 years ago #

  • Robert Member

    I have the exact same problem. And I have plenty of space on my server...

    Posted 12 years ago #

  • Scott McGuire Administrator

    Hi Robert,

    As before, we'd like some more information to help diagnose the problem. Could you please do the following?

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Try uploading again.
    * Let Fetch retry 4-5 times, or until you receive an error, whichever happens first.
    * Then go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into an email to bugs@fetchsoftworks.com
    .

    We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 12 years ago #

  • Cyndi Member

    Hi. I'm having similar issues. On 2 of my computers, I'm able to upload without problem. My 3rd computer WAS uploading no problem, but recently stopped working.

    I've reinstalled Fetch (and am now trying with a trial version,) and am still unable to upload.
    I'm able to download, but not upload.

    I'll attach a transcript, and would appreciate any suggestions. Thank you!

    ===
    Fetch 5.6 (5F64) PowerPC running on Mac OS X 10.5.8 (9L31a) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 4/27/11 T
    Connecting to www.jcpdigital.com port 21 (Mac OS X firewall is limiting connections to specific applications) (4/13/11 3:34 PM)
    Connected to 173.236.173.165 port 21 (4/13/11 3:34 PM)
    220 DreamHost FTP Server
    USER public0000
    331 Password required for public0000
    PASS
    230 User public0000 logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    PWD
    257 "/" is the current directory
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (173,236,173,165,187,254).
    Making data connection to 173.236.173.165 port 48126
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxr-x--x 5 public0000 pg1654024 4096 Apr 13 13:34 .
    drwxr-x--x 5 public0000 pg1654024 4096 Apr 13 13:34 ..
    drwxr-xr-x 28 public0000 pg1654024 69632 Apr 13 12:02 downloaded
    drwxr-xr-x 4 public0000 pg1654024 4096 Apr 12 14:42 layouts
    drwxr-xr-x 2 public0000 pg1654024 4096 Feb 5 00:46 lookbook finals
    226 Transfer complete
    TYPE I
    200 Type set to I
    PASV
    227 Entering Passive Mode (173,236,173,165,176,229).
    Making data connection to 173.236.173.165 port 45285
    STOR cyndi-test.png
    150 Opening BINARY mode data connection for cyndi-test.png
    Unsuccessful upload of cyndi-test.png as binary data (55,665/55,665 bytes, 1,855 bytes/sec, 0:30 elapsed) stopped at 4/13/11 3:35 PM (error: 2,-30036)
    ftp_store: 2,-30036 (state == RPUT_CLOSING)
    retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Upload of cyndi-test.png stalled, retrying
    ABOR
    ftp_abort: 2,-30014 (state == RETRY_CANCELING)
    Connecting to www.jcpdigital.com port 21 (Mac OS X firewall is limiting connections to specific applications) (4/13/11 3:35 PM)
    Connected to 173.236.173.165 port 21 (4/13/11 3:35 PM)
    220 DreamHost FTP Server
    USER public0000
    331 Password required for public0000
    PASS
    230 User public0000 logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    CWD /
    250 CWD command successful
    TYPE I
    200 Type set to I
    SIZE cyndi-test.png
    213 0
    PASV
    227 Entering Passive Mode (173,236,173,165,229,139).
    Making data connection to 173.236.173.165 port 58763
    STOR cyndi-test.png
    150 Opening BINARY mode data connection for cyndi-test.png
    Update check skipped at 4/13/11 3:36 PM (next check after 4/19/11 6:27 AM)
    Unsuccessful upload of cyndi-test.png as binary data (55,665/55,665 bytes, 927 bytes/sec, 1:00 elapsed) stopped at 4/13/11 3:36 PM (error: 2,-30036)
    ftp_store: 2,-30036 (state == RPUT_CLOSING)
    retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 1
    Upload of cyndi-test.png stalled, retrying
    ABOR
    ftp_abort: 2,-30014 (state == RETRY_CANCELING)
    Connecting to www.jcpdigital.com port 21 (Mac OS X firewall is limiting connections to specific applications) (4/13/11 3:36 PM)
    Connected to 173.236.173.165 port 21 (4/13/11 3:36 PM)
    220 DreamHost FTP Server
    USER public0000
    331 Password required for public0000
    PASS
    230 User public0000 logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    CWD /
    250 CWD command successful
    TYPE I
    200 Type set to I
    SIZE cyndi-test.png
    213 0
    PASV
    227 Entering Passive Mode (173,236,173,165,233,21).
    Making data connection to 173.236.173.165 port 59669
    STOR cyndi-test.png
    150 Opening BINARY mode data connection for cyndi-test.png
    Unsuccessful upload of cyndi-test.png as binary data (55,665/55,665 bytes, 618 bytes/sec, 1:30 elapsed) stopped at 4/13/11 3:38 PM (error: 2,-30036)
    ftp_store: 2,-30036 (state == RPUT_CLOSING)
    retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 2 making_progress = 0, tw->retry_count = 2
    Upload of cyndi-test.png stalled, retrying
    ABOR
    ftp_abort: 2,-30014 (state == RETRY_CANCELING)
    Connecting to www.jcpdigital.com port 21 (Mac OS X firewall is limiting connections to specific applications) (4/13/11 3:38 PM)
    Connected to 173.236.173.165 port 21 (4/13/11 3:38 PM)
    220 DreamHost FTP Server
    USER public0000
    331 Password required for public0000
    PASS
    230 User public0000 logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    CWD /
    250 CWD command successful
    TYPE I
    200 Type set to I
    SIZE cyndi-test.png
    213 0
    PASV
    227 Entering Passive Mode (173,236,173,165,154,111).
    Making data connection to 173.236.173.165 port 39535
    STOR cyndi-test.png
    150 Opening BINARY mode data connection for cyndi-test.png
    Unsuccessful upload of cyndi-test.png as binary data (55,665/55,665 bytes, 463 bytes/sec, 2:00 elapsed) stopped at 4/13/11 3:40 PM (error: 2,-30036)
    ftp_store: 2,-30036 (state == RPUT_CLOSING)
    retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 3 making_progress = 0, tw->retry_count = 3
    Upload of cyndi-test.png stalled, retrying
    ABOR
    ftp_abort: 2,-30014 (state == RETRY_CANCELING)
    Connecting to www.jcpdigital.com port 21 (Mac OS X firewall is limiting connections to specific applications) (4/13/11 3:40 PM)
    Connected to 173.236.173.165 port 21 (4/13/11 3:40 PM)
    220 DreamHost FTP Server
    USER public0000
    331 Password required for public0000
    PASS
    230 User public0000 logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    CWD /
    250 CWD command successful
    TYPE I
    200 Type set to I
    SIZE cyndi-test.png
    213 0
    PASV
    227 Entering Passive Mode (173,236,173,165,231,31).
    Making data connection to 173.236.173.165 port 59167
    STOR cyndi-test.png
    150 Opening BINARY mode data connection for cyndi-test.png
    Unsuccessful upload of cyndi-test.png as binary data (55,665/55,665 bytes, 371 bytes/sec, 2:30 elapsed) stopped at 4/13/11 3:43 PM (error: 2,-30036)
    ftp_store: 2,-30036 (state == RPUT_CLOSING)
    retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 4 making_progress = 0, tw->retry_count = 4
    Fetch could not put “cyndi-test.png” because the file transfer stalled. (Try resuming the transfer (see Fetch Help for instructions on resuming file transfers).)
    ABOR

    Posted 12 years ago #

  • Jim Matthews Administrator

    Hi Cyndi,

    It looks like there is either a problem with your Internet connection, or with your server account at Dreamhost. I would suggest the following:

    1. First, try restarting your Mac, and trying to upload again.
    2. If that does not work, try restarting your DSL or cable modem and wireless base station (if you are using one)
    3. If the upload is still failing, try connecting to ftp.fetchsoftworks.com (leave the Username and Password fields blank). Then enter the "incoming" folder; you will see an alert about a permissions error, which you can ignore. Then try uploading your file.

    If the upload in step 3 succeeds, I would recommend talking to Dreamhost about the problem, since it appears to be specific to their server. If that upload fails I would contact your Internet Service Provider.

    Thanks,

    Posted 12 years ago #

  • Cyndi Member

    Jim,
    I finally had the time to try what you suggested. I appreciate your willingness to work with me on this.

    I tried several times to upload a very small file. Every time except for once, it said I didn't have the required permissions. The one time that it acted like it was really attempting to upload, it acted the same way that it has been with the Dreamhost server.

    I realize that you suggested continuing this issue with others, depending on the result of this test, but I'm not sure what the result of this test was! The "no permissions" thing sounds like something else went wrong, but I just don't understand the lingo. I'll attach the transcript in hopes of receiving insight from your keen eye. Thanks!

    ===
    PS- I don't think this matters, but it may be worth mentioning again...
    I'm attempting to upload from my G5 server via "screen sharing" on my regular G5 shooting computer. I can upload fine from my regular G5 shooting computer, but NOT with the server. I used to be able to upload this way with absolutely no problem.

    ===

    Fetch 5.6 (5F64) PowerPC running on Mac OS X 10.5.8 (9L31a) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 4/27/11 T
    Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is limiting connections to specific applications) (4/25/11 8:30 AM)
    Connected to 216.92.39.106 port 21 (4/25/11 8:30 AM)
    220 fetchsoftworks.com NcFTPd Server (licensed copy) ready.
    USER anonymous
    331 Guest login ok, send your complete e-mail address as password.
    PASS
    230-You are user #2 of 16 simultaneous users allowed.
    230-
    230 Logged in anonymously.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is cwd.
    PWD
    257 "/" is cwd.
    TYPE A
    200 Type okay.
    PASV
    227 Entering Passive Mode (216,92,39,106,249,43)
    Making data connection to 216.92.39.106 port 63787
    LIST -al
    150 Data connection accepted from 71.21.130.151:33790; transfer starting.
    -rw-r--r-- 1 ftpuser ftpusers 1343749 Mar 3 2006 Fetch_4.0.3.sit
    -rw-r--r-- 1 ftpuser ftpusers 3783421 Jan 2 2006 Fetch_5.0.5.dmg
    -rw-r--r-- 1 ftpuser ftpusers 18292777 Apr 29 2010 Fetch_5.6.dmg
    -rw-r--r-- 1 ftpuser ftpusers 2690830 May 14 2010 Fetch_5.6_Help.pdf
    drwxr-xr-x 3 ftpuser ftpusers 512 Jan 29 2010 example
    drwx-wx-wx 2 ftpuser ftpusers 10752 Apr 25 07:59 incoming
    226 Listing completed.
    CWD incoming
    250 "/incoming" is new cwd.
    PWD
    257 "/incoming" is cwd.
    PASV
    227 Entering Passive Mode (216,92,39,106,231,13)
    Making data connection to 216.92.39.106 port 59149
    LIST -al
    553 Permission denied.
    PASV
    227 Entering Passive Mode (216,92,39,106,224,91)
    Making data connection to 216.92.39.106 port 57435
    LIST
    553 Permission denied.
    ftp_list: 2,-30000 (state == GETTING_LIST)
    Fetch could not get the file list because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Permission denied.”)
    TYPE I
    200 Type okay.
    PASV
    227 Entering Passive Mode (216,92,39,106,243,59)
    Making data connection to 216.92.39.106 port 62267
    STOR cyndi-test.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of cyndi-test.png, will retry (attempt #1)
    PWD
    257 "/incoming" is cwd.
    PASV
    227 Entering Passive Mode (216,92,39,106,238,223)
    Making data connection to 216.92.39.106 port 61151
    STOR cyndi-test.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error setting up upload of cyndi-test.png, will retry (attempt #2)
    PWD
    257 "/incoming" is cwd.
    PASV
    227 Entering Passive Mode (216,92,39,106,252,253)
    Making data connection to 216.92.39.106 port 64765
    STOR cyndi-test.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error setting up upload of cyndi-test.png, will retry (attempt #3)
    PWD
    257 "/incoming" is cwd.
    PASV
    227 Entering Passive Mode (216,92,39,106,207,75)
    Making data connection to 216.92.39.106 port 53067
    STOR cyndi-test.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    Fetch could not put “cyndi-test.png” because the server says you do not have the required permissions. (Contact the server administrator if you think you should have permission to take this action.
    Server responded: “Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.”)
    ABOR
    426 Nothing to abort.
    PASV
    227 Entering Passive Mode (216,92,39,106,203,220)
    Making data connection to 216.92.39.106 port 52188
    STOR Picture 1.png
    150 Data connection accepted from 71.21.130.151:43129; transfer starting.
    Update check started at 4/25/11 8:32 AM
    Unsuccessful upload of Picture 1.png as binary data (37,610/37,610 bytes, 1,253 bytes/sec, 0:30 elapsed) stopped at 4/25/11 8:32 AM (error: 2,-30036)
    ftp_store: 2,-30036 (state == RPUT_CLOSING)
    retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Upload of Picture 1.png stalled, retrying
    ABOR
    ftp_abort: 2,-30014 (state == RETRY_CANCELING)
    Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is limiting connections to specific applications) (4/25/11 8:32 AM)
    Connected to 216.92.39.106 port 21 (4/25/11 8:32 AM)
    220 fetchsoftworks.com NcFTPd Server (licensed copy) ready.
    USER anonymous
    331 Guest login ok, send your complete e-mail address as password.
    PASS
    230-You are user #2 of 16 simultaneous users allowed.
    230-
    230 Logged in anonymously.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is cwd.
    CWD /incoming
    250 "/incoming" is new cwd.
    TYPE I
    200 Type okay.
    SIZE Picture 1.png
    213 0
    PORT 10,0,1,11,192,26
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 1
    Error setting up upload of Picture 1.png, will retry (attempt #2)
    PWD
    257 "/incoming" is cwd.
    SIZE Picture 1.png
    213 0
    PORT 10,0,1,11,192,27
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 2
    Error setting up upload of Picture 1.png, will retry (attempt #3)
    PWD
    257 "/incoming" is cwd.
    SIZE Picture 1.png
    213 0
    PORT 10,0,1,11,192,28
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 3
    Error setting up upload of Picture 1.png, will retry (attempt #4)
    PWD
    257 "/incoming" is cwd.
    SIZE Picture 1.png
    213 0
    PORT 10,0,1,11,192,29
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 4
    Fetch could not put “Picture 1.png” because the server says you do not have the required permissions. (Contact the server administrator if you think you should have permission to take this action.
    Server responded: “Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.”)
    ABOR
    426 Nothing to abort.
    PORT 10,0,1,11,192,30
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of Picture 1.png, will retry (attempt #1)
    PWD
    257 "/incoming" is cwd.
    PORT 10,0,1,11,192,31
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error setting up upload of Picture 1.png, will retry (attempt #2)
    PWD
    257 "/incoming" is cwd.
    PORT 10,0,1,11,192,32
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error setting up upload of Picture 1.png, will retry (attempt #3)
    PWD
    257 "/incoming" is cwd.
    PORT 10,0,1,11,192,33
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    Fetch could not put “Picture 1.png” because the server says you do not have the required permissions. (Contact the server administrator if you think you should have permission to take this action.
    Server responded: “Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.”)
    ABOR
    426 Nothing to abort.
    PORT 10,0,1,11,192,34
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of Picture 1.png, will retry (attempt #1)
    PWD
    257 "/incoming" is cwd.
    PORT 10,0,1,11,192,35
    200 PORT command successful.
    STOR Picture 1.png
    Update check skipped at 4/25/11 8:33 AM (next check after 5/1/11 2:26 PM)
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error setting up upload of Picture 1.png, will retry (attempt #2)
    PWD
    257 "/incoming" is cwd.
    PORT 10,0,1,11,192,36
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error setting up upload of Picture 1.png, will retry (attempt #3)
    PWD
    257 "/incoming" is cwd.
    PASV
    227 Entering Passive Mode (216,92,39,106,201,73)
    Making data connection to 216.92.39.106 port 51529
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    Fetch could not put “Picture 1.png” because the server says you do not have the required permissions. (Contact the server administrator if you think you should have permission to take this action.
    Server responded: “Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.”)
    ABOR
    426 Nothing to abort.
    PWD
    257 "/incoming" is cwd.
    PWD
    257 "/incoming" is cwd.
    PWD
    257 "/incoming" is cwd.
    PWD
    257 "/incoming" is cwd.
    PWD
    257 "/incoming" is cwd.
    QUIT
    221 Goodbye.

    Posted 12 years ago #

  • Scott McGuire Administrator

    Hi Cyndi,

    Your results with our FTP server are unexpected; they aren't errors we would normally expect to see our server give, and they do seem unrelated to your problem. So yes, the results of that test are inconclusive.

    I think the best thing to do is try with our server again. I've done some cleanup on the server and run some tests and I was unable to duplicate the errors you were seeing, so hopefully you won't see them the next time either.

    Please quit Fetch, and then open it again and try to upload to ftp.fetchsoftworks.com using the instructions Jim gave above, and let us know what happens (please post a transcript again), then we'll advise further.

    Sorry for making you run the tests a second time.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 12 years ago #

  • Cyndi Member

    It actually tried this time, but it's still not working. The first attempt appears to be the exact thing that has been happening the last few months. It says it's uploading, but stalls as soon as it starts.
    Thank you for your attention!

    ===
    Jim,
    I finally had the time to try what you suggested. I appreciate your willingness to work with me on this.

    I tried several times to upload a very small file. Every time except for once, it said I didn't have the required permissions. The one time that it acted like it was really attempting to upload, it acted the same way that it has been with the Dreamhost server.

    I realize that you suggested continuing this issue with others, depending on the result of this test, but I'm not sure what the result of this test was! The "no permissions" thing sounds like something else went wrong, but I just don't understand the lingo. I'll attach the transcript in hopes of receiving insight from your keen eye. Thanks!

    ===
    PS- I don't think this matters, but it may be worth mentioning again...
    I'm attempting to upload from my G5 server via "screen sharing" on my regular G5 shooting computer. I can upload fine from my regular G5 shooting computer, but NOT with the server. I used to be able to upload this way with absolutely no problem.

    ===

    Fetch 5.6 (5F64) PowerPC running on Mac OS X 10.5.8 (9L31a) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 4/27/11 T
    Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is limiting connections to specific applications) (4/25/11 8:30 AM)
    Connected to 216.92.39.106 port 21 (4/25/11 8:30 AM)
    220 fetchsoftworks.com NcFTPd Server (licensed copy) ready.
    USER anonymous
    331 Guest login ok, send your complete e-mail address as password.
    PASS
    230-You are user #2 of 16 simultaneous users allowed.
    230-
    230 Logged in anonymously.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is cwd.
    PWD
    257 "/" is cwd.
    TYPE A
    200 Type okay.
    PASV
    227 Entering Passive Mode (216,92,39,106,249,43)
    Making data connection to 216.92.39.106 port 63787
    LIST -al
    150 Data connection accepted from 71.21.130.151:33790; transfer starting.
    -rw-r--r-- 1 ftpuser ftpusers 1343749 Mar 3 2006 Fetch_4.0.3.sit
    -rw-r--r-- 1 ftpuser ftpusers 3783421 Jan 2 2006 Fetch_5.0.5.dmg
    -rw-r--r-- 1 ftpuser ftpusers 18292777 Apr 29 2010 Fetch_5.6.dmg
    -rw-r--r-- 1 ftpuser ftpusers 2690830 May 14 2010 Fetch_5.6_Help.pdf
    drwxr-xr-x 3 ftpuser ftpusers 512 Jan 29 2010 example
    drwx-wx-wx 2 ftpuser ftpusers 10752 Apr 25 07:59 incoming
    226 Listing completed.
    CWD incoming
    250 "/incoming" is new cwd.
    PWD
    257 "/incoming" is cwd.
    PASV
    227 Entering Passive Mode (216,92,39,106,231,13)
    Making data connection to 216.92.39.106 port 59149
    LIST -al
    553 Permission denied.
    PASV
    227 Entering Passive Mode (216,92,39,106,224,91)
    Making data connection to 216.92.39.106 port 57435
    LIST
    553 Permission denied.
    ftp_list: 2,-30000 (state == GETTING_LIST)
    Fetch could not get the file list because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Permission denied.”)
    TYPE I
    200 Type okay.
    PASV
    227 Entering Passive Mode (216,92,39,106,243,59)
    Making data connection to 216.92.39.106 port 62267
    STOR cyndi-test.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of cyndi-test.png, will retry (attempt #1)
    PWD
    257 "/incoming" is cwd.
    PASV
    227 Entering Passive Mode (216,92,39,106,238,223)
    Making data connection to 216.92.39.106 port 61151
    STOR cyndi-test.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error setting up upload of cyndi-test.png, will retry (attempt #2)
    PWD
    257 "/incoming" is cwd.
    PASV
    227 Entering Passive Mode (216,92,39,106,252,253)
    Making data connection to 216.92.39.106 port 64765
    STOR cyndi-test.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error setting up upload of cyndi-test.png, will retry (attempt #3)
    PWD
    257 "/incoming" is cwd.
    PASV
    227 Entering Passive Mode (216,92,39,106,207,75)
    Making data connection to 216.92.39.106 port 53067
    STOR cyndi-test.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    Fetch could not put “cyndi-test.png” because the server says you do not have the required permissions. (Contact the server administrator if you think you should have permission to take this action.
    Server responded: “Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.”)
    ABOR
    426 Nothing to abort.
    PASV
    227 Entering Passive Mode (216,92,39,106,203,220)
    Making data connection to 216.92.39.106 port 52188
    STOR Picture 1.png
    150 Data connection accepted from 71.21.130.151:43129; transfer starting.
    Update check started at 4/25/11 8:32 AM
    Unsuccessful upload of Picture 1.png as binary data (37,610/37,610 bytes, 1,253 bytes/sec, 0:30 elapsed) stopped at 4/25/11 8:32 AM (error: 2,-30036)
    ftp_store: 2,-30036 (state == RPUT_CLOSING)
    retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Upload of Picture 1.png stalled, retrying
    ABOR
    ftp_abort: 2,-30014 (state == RETRY_CANCELING)
    Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is limiting connections to specific applications) (4/25/11 8:32 AM)
    Connected to 216.92.39.106 port 21 (4/25/11 8:32 AM)
    220 fetchsoftworks.com NcFTPd Server (licensed copy) ready.
    USER anonymous
    331 Guest login ok, send your complete e-mail address as password.
    PASS
    230-You are user #2 of 16 simultaneous users allowed.
    230-
    230 Logged in anonymously.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is cwd.
    CWD /incoming
    250 "/incoming" is new cwd.
    TYPE I
    200 Type okay.
    SIZE Picture 1.png
    213 0
    PORT 10,0,1,11,192,26
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 1
    Error setting up upload of Picture 1.png, will retry (attempt #2)
    PWD
    257 "/incoming" is cwd.
    SIZE Picture 1.png
    213 0
    PORT 10,0,1,11,192,27
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 2
    Error setting up upload of Picture 1.png, will retry (attempt #3)
    PWD
    257 "/incoming" is cwd.
    SIZE Picture 1.png
    213 0
    PORT 10,0,1,11,192,28
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 3
    Error setting up upload of Picture 1.png, will retry (attempt #4)
    PWD
    257 "/incoming" is cwd.
    SIZE Picture 1.png
    213 0
    PORT 10,0,1,11,192,29
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 4
    Fetch could not put “Picture 1.png” because the server says you do not have the required permissions. (Contact the server administrator if you think you should have permission to take this action.
    Server responded: “Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.”)
    ABOR
    426 Nothing to abort.
    PORT 10,0,1,11,192,30
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of Picture 1.png, will retry (attempt #1)
    PWD
    257 "/incoming" is cwd.
    PORT 10,0,1,11,192,31
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error setting up upload of Picture 1.png, will retry (attempt #2)
    PWD
    257 "/incoming" is cwd.
    PORT 10,0,1,11,192,32
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error setting up upload of Picture 1.png, will retry (attempt #3)
    PWD
    257 "/incoming" is cwd.
    PORT 10,0,1,11,192,33
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    Fetch could not put “Picture 1.png” because the server says you do not have the required permissions. (Contact the server administrator if you think you should have permission to take this action.
    Server responded: “Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.”)
    ABOR
    426 Nothing to abort.
    PORT 10,0,1,11,192,34
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of Picture 1.png, will retry (attempt #1)
    PWD
    257 "/incoming" is cwd.
    PORT 10,0,1,11,192,35
    200 PORT command successful.
    STOR Picture 1.png
    Update check skipped at 4/25/11 8:33 AM (next check after 5/1/11 2:26 PM)
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error setting up upload of Picture 1.png, will retry (attempt #2)
    PWD
    257 "/incoming" is cwd.
    PORT 10,0,1,11,192,36
    200 PORT command successful.
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error setting up upload of Picture 1.png, will retry (attempt #3)
    PWD
    257 "/incoming" is cwd.
    PASV
    227 Entering Passive Mode (216,92,39,106,201,73)
    Making data connection to 216.92.39.106 port 51529
    STOR Picture 1.png
    553 Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    Fetch could not put “Picture 1.png” because the server says you do not have the required permissions. (Contact the server administrator if you think you should have permission to take this action.
    Server responded: “Sorry, you are not allowed to append to (RESTart at the end of) any file on this system.”)
    ABOR
    426 Nothing to abort.
    PWD
    257 "/incoming" is cwd.
    PWD
    257 "/incoming" is cwd.
    PWD
    257 "/incoming" is cwd.
    PWD
    257 "/incoming" is cwd.
    PWD
    257 "/incoming" is cwd.
    QUIT
    221 Goodbye.

    Posted 12 years ago #

  • Scott McGuire Administrator

    Hi Cyndi,

    Okay, in that case, it sounds like there's a problem with your cable/DSL modem or Internet connection that is preventing FTP uploads from working properly. (Even though email and web browsing may be working fine, there are certain problems that can affect just FTP.) You should contact your Internet provider and ask them to look into it. Be sure to tell them that you are having problems uploading to several different servers.

    Please let us know if you have questions after talking to them.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 12 years ago #

  • Cyndi Member

    FYI- I changed my service provider to Time Warner (from Clear.) The change was already in the works, and to be honest, I didn't think that would change anything, but it sure did. I have no clue why it suddenly stopped working after working fine the previous year+, but I sure am glad it's fixed now.

    Thanks for your time!

    Posted 12 years ago #

  • Scott McGuire Administrator

    Hi Cyndi,

    Glad to hear things are working again with the new service provider, thanks for letting us know.

    Please let us know if we can be of assistance again in the future.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 12 years ago #

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