Fetch Softworks

Rejected password. (8 posts)

• Started 6 years ago by Sammy Davis
• Latest reply 6 years ago from Jim Matthews

• Sammy Davis Member

  My password is being rejected suddenly. I need help regaining it or setting up a new password. Is there someone I can speak to in tech support? Would you folks just back to me period. Thank you. You have my email address and my phone # is xxx-xxx-xxxx.

  Edited 6 years ago #

• Jim Matthews Administrator

  Hi,

  Please see the email reply I sent yesterday. You need to contact your web hosting company: they control the server you are trying to connect to, so they are the only ones who can tell you what password to enter.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Sammy Davis Member

  Jim, before this current glitch occured with my password I've never had a problem my server. This is something that's happened seemingly over night. I spent over an hour with my host company (go daddy) and even changed my password and the results came out the same. Fetch doesn't recognize my password. Did you folks change something in your protocol or is this a new move for me to upgrade to a later version. Either way I need my server up and running. Help me.

  Sammy D.

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  Could you try to connect again, and then choose "Fetch Transcript" from the Window menu and post the contents of that window? I will see if that information offers any clues to a solution.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Sammy Davis Member

  Fetch 5.7.6 (5H1671) Intel (Web Store) running on Mac OS X 10.12.6 (16G29) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-GG3A-ERS6 T
  Connecting to 97.74.144.110 port 21 (Mac OS X firewall is allowing connections) (9/20/17, 7:52 AM)
  Connected to 97.74.144.110 port 21 (9/20/17, 7:52 AM)
  220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
  220-You are user number 1 of 500 allowed.
  220-Local time is now 07:52. Server port: 21.
  220-This is a private system - No anonymous login
  220 You will be disconnected after 3 minutes of inactivity.
  USER sammyda
  331 User sammyda OK. Password required
  PASS
  530 Login authentication failed
  An FTP connection to “97.74.144.110” could not be opened because the server rejected the password. (Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method.
  Server responded: “Login authentication failed”)
  Update check skipped at 9/20/17, 7:53 AM (next check after 9/21/17, 3:52 PM)

  Posted 6 years ago #

• Jim Matthews Administrator

  Thanks for posting that transcript. Fetch acts as a go-between, sending the password you enter to the server. It's the server that is saying that the password is incorrect. Nothing about Fetch has changed. So I'm afraid you need to talk to GoDaddy until they give you FTP login information that works. I would ask for the hostname and username to use as well as the password, since an error in any of those will result in the error you are seeing.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Jeff Member

  I'm getting the exact same error message "Login authentication failed". After trying to work through this issue with my IHP (BlueHost), once I sent them my transcript, they said that TLS is not supported.

  I select only "FTP" from the pull-down menu, but transcript still shows that I'm using TLS.

  Please help... I've been using Fetch for decades, and REALLY don't want to switch.

  Thanks!

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi Jeff,

  Could you post the transcript? Fetch should only use TLS if you choose FTP with SSL/TLS.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #