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Resuming An Upload (4 posts)

  • Started 10 years ago by JulianW
  • Latest reply 10 years ago from Scott McGuire
  • JulianW Member

    Even when I clearly select 'resume upload of file' in the Put menu. It appears to start the upload from the beginning.

    It is an umcompressed .mov file and the server does allow resuming uploads.

    This is a little frustrating when dealing with big files and deadlines.

    [This message has been edited by JulianW (edited 10-24-2007).]

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi Julian,

    If the server supports resuming of uploads, then choosing "resume uploads" should work.

    Could you please send us a transcript of an attempt to resume an upload?

    You could test this by starting an upload, stopping it using the Stop button in Fetch, and then trying to resume upload of the file whose upload you just stopped.

    Then please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and try to figure out why resume upload might not be working for you.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • JulianW Member

    Hey Scott,

    After exploring a little further I'm told the server doesn't support resuming uploads.

    I think it's important. Would you know an easy way to turn on this attribute on the server end?

    Is it a preference, a privilege or is it a hardware issue?

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi Julian,

    It may be a configuration setting on the server that needs to be changed, or it may be that the server software doesn't include that feature at all and the only way to get it would be for different server software to be used. You'd have to ask the folks who run the server to investigate, unfortunately there isn't a simple set of instructions that apply to all servers.

    Another thing to look into is to see if the server supports SFTP connections; sometimes those can be more reliable than FTP connections, in which case your uploads might be less likely to be interrupted.

    Thanks,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 10-25-2007).]

    Posted 10 years ago #

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