Fetch Softworks

Server drops connection (12 posts)

• Started 19 years ago by aorrow
• Latest reply 19 years ago from bdikkat

• aorrow Member

  When I try to connect to my server. I recieve an error message saying the server has dropped the connection. But other users have been able to log into my server using my details.

  Posted 19 years ago #

• Jim Matthews Administrator

  After you dismiss that error message could you choose "Fetch Transcript" from the Window menu and post the contents of that window? It may contain clues as to what's going wrong.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• aorrow Member

  This is the fetch transcript after trying to log on and recieving error message.

  Fetch 4.0.3 System 0x910 Serial FETCHFL001-215B-2354 TR
  Connecting to ftp.btconnect.com port 21 (1/12/03 20:40:04)
  220 c2bhome2 FTP server (Version wu-2.4(9) Tue Jul 16 20:47:46 BST 2002) ready.
  USER aorrow
  Connecting to ftp.btconnect.com port 21 (1/12/03 20:40:15)
  220 c2bhome2 FTP server (Version wu-2.4(9) Tue Jul 16 20:47:46 BST 2002) ready.
  USER aorrow
  331 Password required for aorrow.
  PASS
  230- WARNING
  get_reply():con_conn->Getline() returns -3253

  Originally posted by JimMatthews:

  After you dismiss that error message could you choose "Fetch Transcript" from the Window menu and post the contents of that window? It may contain clues as to what's going wrong.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• Jim Matthews Administrator

  Have you ever been able to connect to this server? When did things change?

  The transcript makes it look as if the connection is being dropped right after your password is sent. I can't think of a reason why that would happen for you but not for someone else using the same account.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• aorrow Member

  I use an adsl phone line provided by BT and the adsl account with btconnect provides webspace. When I try to login in using adsl I recieve an error. But if I dial up using a normal dial connection I am able to login?

  I have spoken to BT about this and they are baffeled and suggested i upgrade my system. But this is an expensive option with no guaranteed solution to my problem.

  I would be grateful if you could shed some light on why this may be happening!

  Posted 19 years ago #

• Acanthus Member

  I have the same problem with my connection using the BT ADSL line, and I have already upgraded it and I still can't make a connection.

  Nobody from BT can give me an explanation as to why I can't connect using Fetch, except that there is something wrong with Fetch software. It is very frustrating.

  Originally posted by aorrow:

  I use an adsl phone line provided by BT and the adsl account with btconnect provides webspace. When I try to login in using adsl I recieve an error. But if I dial up using a normal dial connection I am able to login?

  I have spoken to BT about this and they are baffeled and suggested i upgrade my system. But this is an expensive option with no guaranteed solution to my problem.

  I would be grateful if you could shed some light on why this may be happening!

  Posted 19 years ago #

• Jim Matthews Administrator

  Acanthus: Could you post your transcript? Are you also running Mac OS 9?

  aorrow and Acanthus: You could try a different FTP client, like Transmit from Panic (http://www.panic.com) to see if the problem is specific to Fetch. You might have more luck talking with BT if you could report that it isn't just an issue with one Mac FTP client.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• bdikkat Member

  I have exactly the same problem with an adsl connection to BT. It appeared the moment I switched from a dialup connection to adsl. Where there were no problems before, now, every time I get the error message "error: the server dropped the connection (it may be to busy)". I have checked, and I know I'm entering the correct details. My transcript ends with:

  Connecting to home.btconnect.com port 21 (02/12/2003 12:10:52)
  220 c2bhome2 FTP server (Version wu-2.4(9) Tue Jul 16 20:47:46 BST 2002) ready.
  USER [my_user_name]
  331 Password required for [my_user_name].
  PASS
  230- WARNING
  get_reply():con_conn->Getline() returns -3253

  In addition, I have tried Fetch, Transmit, Interarchy and HeftyFTP. They all drop the connection with error messages indicating that something unusual has occurred.

  The only way I have found to ftp to the BT servers on adsl is via this link:

  https://secure.isandt.com/wwwftp/ftp.cgi

  ..but this is *extremely* slow (even on adsl) and I can't seem to "get" files at all.

  Surely someone, somewhere, can at least work out what is happening?

  Posted 19 years ago #

• bdikkat Member

  Perhaps I should have mentioned that BT don't appear to have a clue what's causing this.

  Posted 19 years ago #

• Jim Matthews Administrator

  It certainly seems as if the BT FTP server has a problem with connections over ADSL, at least from Macs.

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• bdikkat Member

  How on earth did you come to that conclusion?

  Posted 19 years ago #

• bdikkat Member

  Hefty ftp gives me:
  * Connect Status 802
  * Status 802
  ...just before the drop. It reminds me of something... to do with a wireless connection?

  Posted 19 years ago #