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Server response (6 posts)

  • Started 16 years ago by fuzzycass
  • Latest reply 16 years ago from Scott McGuire
  • fuzzycass Member

    I am trying to connect to another FTP site using a Mac OS 10.4.8 and Fetch 4.0.3. This is the response I'm receiving:

    Server response: could not open data connection to port 25623. Connection timed out.

    Any help?

    Posted 16 years ago #

  • Scott McGuire Administrator

    Hi,

    We'd like some more information to help diagnose the problem.

    After you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message?

    We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 16 years ago #

  • fuzzycass Member

    Fetch 4.0.3 System 0x1048 Serial FETCHFL008-Q3XH-58DA TR
    Connecting to ftp.roverhaus.com port 21 (4/17/07 10:19:18 AM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 115 of 400 allowed.
    220-Local time is now 07:18. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 15 minutes of inactivity.
    USER files@roverhaus.com
    331 User files@roverhaus.com OK. Password required
    PASS
    230-User files@roverhaus.com has group access to: 9417
    230-This server supports FXP transfers
    230 OK. Current directory is /users/files%roverhaus.com
    SYST
    215 UNIX Type: L8
    PWD
    257 "/users/files%roverhaus.com" is your current location
    MACB ENABLE
    500 Unknown command
    PWD
    257 "/users/files%roverhaus.com" is your current location
    PORT 192,168,1,100,15,220
    200 PORT command successful
    LIST
    ABOR
    Connecting to carlisleprinting.com port 21 (4/17/07 10:19:50 AM)
    220---------- Welcome to Pure-FTPd [TLS] ----------
    220-You are user number 1 of 50 allowed.
    220-Local time is now 10:18. Server port: 21.
    220-This is a private system - No anonymous login
    220-IPv6 connections are also welcome on this server.
    220 You will be disconnected after 60 minutes of inactivity.
    USER customer@carlisleprinting.com
    331 User customer@carlisleprinting.com OK. Password required
    PASS
    230-User customer@carlisleprinting.com has group access to: carlisle
    230 OK. Current restricted directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    MACB ENABLE
    500 Unknown command
    PWD
    257 "/" is your current location
    PORT 192,168,1,100,97,58
    200 PORT command successful
    LIST
    150 Connecting to port 24890
    drwxr-xr-x 2 carlisle carlisle 4096 Apr 13 12:04 -PROOFS
    drwxr-xr-x 2 carlisle carlisle 4096 Apr 13 21:03 -UPLOADS
    drwxrwxrwx 14 carlisle carlisle 4096 Apr 17 10:18 .
    drwxrwxrwx 14 carlisle carlisle 4096 Apr 17 10:18 ..
    -rw------- 1 carlisle carlisle 13 Mar 26 02:49 .ftpquota
    -rw-r--r-- 1 carlisle carlisle 47 Feb 27 09:26 .htaccess
    drwxrwxrwx 2 carlisle carlisle 4096 Apr 2 10:23 Barbour JPG
    -rw-r--r-- 1 carlisle carlisle 97603 Apr 17 10:18 CreditApp_Barbour.pdf
    drwxr-xr-x 2 carlisle carlisle 4096 Apr 16 10:04 Custom Woodworking
    drwxr-xr-x 3 carlisle carlisle 4096 Mar 28 14:11 DYP
    drwxr-xr-x 2 carlisle carlisle 4096 Mar 15 09:05 DownUnderHorsemanship
    -rw-r--r-- 1 carlisle carlisle 10279895 Apr 16 16:38 Fall07_Orderform_Barbour.pdf
    drwxr-xr-x 2 carlisle carlisle 4096 Apr 2 14:09 GGF Timken Voice Newsletter
    drwxr-xr-x 4 carlisle carlisle 4096 Apr 16 23:22 Nature Friend
    -rw-r--r-- 1 carlisle carlisle 39653008 Apr 2 23:00 SOProof2.pdf
    drwxrwxrwx 2 carlisle carlisle 4096 Apr 12 22:49 Valley View Carlisle Digital Imaging
    drwxrwxrwx 8 carlisle carlisle 4096 Apr 16 08:31 Valley View_Grabowski
    drwxrwxrwx 2 carlisle carlisle 4096 Apr 12 23:53 Village Farmhouse FTP JPGS
    drwxr-xr-x 2 carlisle carlisle 4096 Oct 18 2006 trash
    226-Options: -a -l
    226 19 matches total
    QUIT
    221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
    221 Logout.
    Connecting to vermontstudiocenter.org port 21 (4/17/07 10:20:11 AM)
    220 vermontstudiocenter.org FTP server (Version wu-2.6.2(1) Thu Jun 23 13:09:59 IDT 2005) ready.
    USER jruth
    331 Password required for jruth.
    PASS
    230 User jruth logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/ftp/pub/jruth" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    PWD
    257 "/ftp/pub/jruth" is current directory.
    PORT 192,168,1,100,45,230
    200 PORT command successful.
    LIST
    150 Opening ASCII mode data connection for /bin/ls.
    total 102948
    -rw-r--r-- 1 vuser 46357671 Dec 12 16:46 JohnsonYogaStudio.sit
    -rw-r--r-- 1 vuser 23361030 Dec 4 13:24 bldg-wc.psd.sit
    -rw-r--r-- 1 vuser 26387750 Jan 5 21:22 rev_bldg.psd.sit
    -rw-r--r-- 1 vuser 9175040 Jan 5 23:16 rev_bldg2.psd.sit
    226 Transfer complete.
    QUIT
    221-You have transferred 0 bytes in 0 files.
    221-Total traffic for this session was 795 bytes in 1 transfers.
    221-Thank you for using the FTP service on vermontstudiocenter.org.
    221 Goodbye.
    Connecting to casselbeardesign.com port 21 (4/17/07 10:20:27 AM)
    220---------- Welcome to Pure-FTPd [TLS] ----------
    220-You are user number 6 of 50 allowed.
    220-Local time is now 09:19. Server port: 21.
    220 You will be disconnected after 15 minutes of inactivity.
    USER user@casselbeardesign.com
    331 User user@casselbeardesign.com OK. Password required
    PASS
    230-User user@casselbeardesign.com has group access to: kb3
    230 OK. Current restricted directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    MACB ENABLE
    500 Unknown command
    PWD
    257 "/" is your current location
    QUIT
    221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
    221 Logout.
    Connecting to ftp.roverhaus.com port 21 (4/17/07 10:21:56 AM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 112 of 400 allowed.
    220-Local time is now 07:20. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 15 minutes of inactivity.
    USER files@roverhaus.com
    331 User files@roverhaus.com OK. Password required
    PASS
    230-User files@roverhaus.com has group access to: 9417
    230-This server supports FXP transfers
    230 OK. Current directory is /users/files%roverhaus.com
    SYST
    215 UNIX Type: L8
    PWD
    257 "/users/files%roverhaus.com" is your current location
    MACB ENABLE
    500 Unknown command
    PWD
    257 "/users/files%roverhaus.com" is your current location
    PORT 192,168,1,100,100,23
    200 PORT command successful
    LIST
    425 Could not open data connection to port 25623: Connection timed out
    ftp_list: -30000 (state == GETTING_LIST)
    QUIT
    221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
    221 Logout.
    Connecting to ftp.roverhaus.com port 25623 (4/17/07 11:14:19 AM)
    Connecting to ftp.roverhaus.com port 21 (4/17/07 11:16:08 AM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 97 of 400 allowed.
    220-Local time is now 08:15. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 15 minutes of inactivity.
    USER files@roverhaus.com
    331 User files@roverhaus.com OK. Password required
    PASS
    230-User files@roverhaus.com has group access to: 9417
    230-This server supports FXP transfers
    230 OK. Current directory is /users/files%roverhaus.com
    SYST
    215 UNIX Type: L8
    PWD
    257 "/users/files%roverhaus.com" is your current location
    MACB ENABLE
    500 Unknown command
    PWD
    257 "/users/files%roverhaus.com" is your current location
    PORT 192,168,1,100,45,223
    200 PORT command successful
    LIST
    425 Could not open data connection to port 11743: Connection timed out
    ftp_list: -30000 (state == GETTING_LIST)
    PWD
    257 "/users/files%roverhaus.com" is your current location
    PWD
    257 "/users/files%roverhaus.com" is your current location
    PWD
    257 "/users/files%roverhaus.com" is your current location
    PWD
    257 "/users/files%roverhaus.com" is your current location
    PWD
    257 "/users/files%roverhaus.com" is your current location
    QUIT
    221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
    221 Logout.
    Connecting to ftp.roverhaus.com port 21 (4/17/07 11:47:00 AM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 128 of 400 allowed.
    220-Local time is now 08:46. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 15 minutes of inactivity.
    USER files@roverhaus.com
    331 User files@roverhaus.com OK. Password required
    PASS
    230-User files@roverhaus.com has group access to: 9417
    230-This server supports FXP transfers
    230 OK. Current directory is /users/files%roverhaus.com
    SYST
    215 UNIX Type: L8
    PWD
    257 "/users/files%roverhaus.com" is your current location
    MACB ENABLE
    500 Unknown command
    PWD
    257 "/users/files%roverhaus.com" is your current location
    PORT 192,168,1,100,149,252
    200 PORT command successful
    LIST
    425 Could not open data connection to port 38396: Connection timed out
    ftp_list: -30000 (state == GETTING_LIST)
    QUIT
    221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
    221 Logout.
    Connecting to ftp.roverhaus.com port 25623 (4/17/07 11:51:27 AM)
    Connecting to ftp.roverhaus.com port 21 (4/17/07 11:53:11 AM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 139 of 400 allowed.
    220-Local time is now 08:52. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 15 minutes of inactivity.
    USER files@roverhaus.com
    331 User files@roverhaus.com OK. Password required
    PASS
    230-User files@roverhaus.com has group access to: 9417
    230-This server supports FXP transfers
    230 OK. Current directory is /users/files%roverhaus.com
    SYST
    215 UNIX Type: L8
    PWD
    257 "/users/files%roverhaus.com" is your current location
    MACB ENABLE
    500 Unknown command
    PWD
    257 "/users/files%roverhaus.com" is your current location
    PORT 192,168,1,100,10,104
    200 PORT command successful
    LIST
    425 Could not open data connection to port 2664: Connection timed out
    ftp_list: -30000 (state == GETTING_LIST)
    PWD
    257 "/users/files%roverhaus.com" is your current location
    PWD
    257 "/users/files%roverhaus.com" is your current location
    PWD
    257 "/users/files%roverhaus.com" is your current location
    PWD
    257 "/users/files%roverhaus.com" is your current location
    PWD
    257 "/users/files%roverhaus.com" is your current location
    QUIT
    221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
    221 Logout.
    Connecting to ftp.roverhaus.com port 21 (4/17/07 2:39:09 PM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 153 of 400 allowed.
    220-Local time is now 11:38. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 15 minutes of inactivity.
    USER files@roverhaus.com
    331 User files@roverhaus.com OK. Password required
    PASS
    230-User files@roverhaus.com has group access to: 9417
    230-This server supports FXP transfers
    230 OK. Current directory is /users/files%roverhaus.com
    SYST
    215 UNIX Type: L8
    PWD
    257 "/users/files%roverhaus.com" is your current location
    MACB ENABLE
    500 Unknown command
    PWD
    257 "/users/files%roverhaus.com" is your current location
    PORT 192,168,1,100,67,94
    200 PORT command successful
    LIST
    425 Could not open data connection to port 17246: Connection timed out
    ftp_list: -30000 (state == GETTING_LIST)

    Posted 16 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the transcript.

    Try the following in Fetch:

    * Click Cancel in the New Connection dialog, if the New Connection dialog is showing.
    * Choose Preferences from the Fetch menu.
    * Click the Firewall tab.
    * Make sure the "Use mode transfers (PASV)" checkbox is checked.
    * Click OK.
    * Try connecting to the server again.

    Let us know if this fixes the problem or not.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 16 years ago #

  • fuzzycass Member

    That did it. Thank you so much! I appreciate your time and help.

    Thanks again Scott.
    Karen

    Posted 16 years ago #

  • Scott McGuire Administrator

    Hi Karen,

    You're welcome. We're glad to hear you're all set.

    Thanks for the followup,

    Scott McGuire
    Fetch Softworks

    Posted 16 years ago #

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