Fetch Softworks

"Server says you do not have the required permissions" (4 posts)

• Started 16 years ago by ascender
• Latest reply 16 years ago from Scott McGuire

• ascender Member

  I'm trying to upload multiple files to my web server to upgrade some forum software. Doing one file at a time seems to work, but whenever I do more than that, the process will fail at a random point with the message:

  "Fetch could not put "file" because the server says you do not have the required permissions.

  Server responded: Can't open that file, input/output error".

  I can then retry the process and the problematic file will work, but the copy will fail at a later point.

  I also get the same error when deleting files. The files are standard vbulletin files so are fairly short filenames with no strange characters in them.

  Any ideas?

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  This sounds like it is most likely a server problem; it sounds like the server gives errors when you are transferring bunches of files to it.

  But we can investigate a little to confirm that.

  Which version of Fetch are you using?

  And the next time it happens, can you please send a transcript to us?

  To do this, after you get the error message when uploading, please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and send them to:

  bb at fetchsoftworks dot com

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• ascender Member

  Hi,

  I'm using Fetch 5.1. I am starting to think its a server error too, but it doesn't make any sense. It also doesn't matter if i do one file at a time, sometimes that will fail too.

  Here is the transcript from a failure:

  CWD cron
  250 OK. Current directory is /htdocs/forums/includes/cron
  PWD
  257 "/htdocs/forums/includes/cron" is your current location
  TYPE A
  200 TYPE is now ASCII
  PASV
  227 Entering Passive Mode (213,171,193,5,148,194)
  LIST -al
  150 Accepted data connection
  drwx---rwx 2 131682 chimer 4096 Nov 5 22:38 .
  drwx---rwx 6 131682 chimer 4096 Nov 5 23:29 ..
  -rw----r-- 1 131682 chimer 3422 Nov 5 22:37 activate.php
  -rw----r-- 1 131682 chimer 3048 Nov 5 22:37 attachmentviews.php
  -rw----r-- 1 131682 chimer 2438 Nov 5 22:37 birthday.php
  -rw----r-- 1 131682 chimer 7179 Nov 5 22:37 ccbill.php
  -rw----r-- 1 131682 chimer 3260 Nov 5 22:37 cleanup.php
  -rw----r-- 1 131682 chimer 3348 Nov 5 22:37 cleanup2.php
  -rw----r-- 1 131682 chimer 622 Mar 18 2007 cronbackup.php
  -rw----r-- 1 131682 chimer 2242 Nov 5 22:37 dailycleanup.php
  -rw----r-- 1 131682 chimer 1759 Nov 5 22:37 digestdaily.php
  -rw----r-- 1 131682 chimer 1760 Nov 5 22:37 digestweekly.php
  -rw----r-- 1 131682 chimer 1 Nov 5 22:37 index.html
  -rw----r-- 1 131682 chimer 3103 Nov 5 22:37 infractions.php
  -rw----r-- 1 131682 chimer 10997 Nov 5 22:37 promotion.php
  -rw----r-- 1 131682 chimer 8447 Nov 5 22:38 reminder.php
  -rw----r-- 1 131682 chimer 14808 Nov 5 22:38 rssposter.php
  -rw----r-- 1 131682 chimer 3035 Nov 5 22:38 stats.php
  -rw----r-- 1 131682 chimer 3003 Nov 5 22:38 threadviews.php
  226-Options: -a -l
  226 19 matches total
  PASV
  227 Entering Passive Mode (213,171,193,5,107,142)
  STOR removebans.php
  553-Can't open that file: Input/output error
  553 Rename/move failure: Input/output error
  ftp_store_setup: -30008 (state == RPUT_SETTING_UP)
  ABOR
  500 ?

  I do it again and it works. Very strange...

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the transcript.

  That does look like a server error, but you should try updating to Fetch 5.2.1, the current version, and see if by chance that helps - we overhauled the networking code in 5.2. (The update is free for you.)

  If that doesn't help, I would contact the folks who run the server and discuss the problem with them.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #