Fetch Softworks

Slow upload speeds (4 posts)

• Started 14 years ago by Charlotte Miller
• Latest reply 14 years ago from Scott McGuire

• Charlotte Miller Member

  My speeds for uploading files have been 3.5 KB per second or less, not much faster than what I'd get with dial-up. I just did a test and uploaded to Box.net, and had speeds of around 40-45 KB per second. I tried uploading the same files to two different FTP sites, thinking perhaps it had to do with the sites, and both times the uploads using Fetch were around 3 KB per second. I'm using Fetch 5.5.3, and I'm on OS 10.4.11. Any suggestions?

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Charlotte,

  Usually slow speeds are caused either by the servers or your Internet connection. In order to say what is going on here, we need some more information.

  What is the maximum upload speed of your Internet connection, according to your Internet provider?

  And could you please try uploading to our FTP server and see what sort of speeds you get? We know that our server accepts data quickly so usually it's a good test of Fetch uploading speed.

  To do this, connect using the following information:

  Hostname: ftp.fetchsoftworks.com
  Username: (leave empty)
  Password: (leave empty)

  Once you're connected, you'll see an "incoming" folder. Drag and drop a file to the "incoming" folder icon to upload it.

  Please note that you can't open the incoming folder - it's a dropbox, which means you can put files in it but can't look in it or modify the files afterwards.

  But you'll be able to tell see what the upload speed is, and that's what we're trying to test.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Charlotte Miller Member

  Hi Scott,

  My maximum upload speed is 512 kbps. The test upload to your ftp site resulted in speeds around 14.5 KBps. Just to compare I uploaded the same file to my own ftp site and got speeds of 59-60KBps! So I guess I don't have a problem; the low upload speed I usually have likely is a function of the number of users on our wireless tower-based internet connection. Thanks for your help!

  -Charlotte

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Charlotte,

  Thanks for the info.

  Yes, if you're on an Internet connection that has a low overall capacity (compared to cable or DSL Internet connections) such as a wireless tower-based connection, the number of people using it could definitely affect your speeds. I'd agree that's most likely the source of the slowdown you were seeing.

  Please let us know if we can answer any further questions.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #