Fetch Softworks

starting/stopping on uploads (11 posts)

• Started 12 years ago by Brenda
• Latest reply 12 years ago from Jim Matthews

• Brenda Member

  Have been a faithful fetch user for years, but have recently updated software and hardware and am now having issues with our uploads starting and stopping. Using fetch 5.7 on mac os 10.7. Our uploads start out running at a good pace and then slow to a crawl then stop and restart. Thought maybe 5.7 was the problem so I downloaded 5.6 which appears to do the same thing. I have a lengthy transcript I could paste in or email. I would appreciate your suggestions. Thank You

  Posted 12 years ago #

• Jim Matthews Administrator

  Hi,

  You can send the transcript at http://fetchsoftworks.com/fetch/feedback and we'll see what we can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Brenda Member

  Any ideas from the transcript??

  Posted 12 years ago #

• Jim Matthews Administrator

  Hi Brenda,

  Thanks for sending the transcript. I've sent an email reply.

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Conrad Member

  Jim,

  Having the same issues. Trying to upload files to an FTP and Fetch runs at a great clip, then stalls, then quits sending.

  I've tried same and similar files from different locations and different computers.

  Using the latest version on LION. It's really a challenge.

  c.

  Posted 12 years ago #

• Brenda Member

  Not that this solved our problem, but I ended up going back to version 5.3.1 and now it works fine.

  Posted 12 years ago #

• Jim Matthews Administrator

  Hi Conrad,

  Could you submit a transcript at http://fetchsoftworks.com/fetch/feedback after you see this problem? We'll take a look and see what we can do.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Conrad Member

  I did Jim. Should I do this again?

  Posted 12 years ago #

• Jim Matthews Administrator

  Thanks, Conrad, we've received the transcript, and I'll be in touch by email with our next suggestions.

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Mary Member

  I am having the same problems with 5.7 and Lion.
  HELP PLEASE.

  Can upload only one file at at time. Refresh screen and down loaded the next file.
  Need to download folders!

  Edited 12 years ago #

• Jim Matthews Administrator

  Hi Mary,

  Could you submit a description of the problem and a transcript at http://fetchsoftworks.com/fetch/feedback ?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #