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trouble holding passwords (4 posts)

  • Started 7 years ago by Heather G
  • Latest reply 7 years ago from Scott McGuire
  • Heather G Member

    I am having an issue with my saved FTP sites saving the password to enter. I receive a popup error that says: The shortcut cannot be used because you do not have permission to save a file there. Try chaning the permissions of the destination folder or saving to a different folder. If I manually type in the password I get to the sites that I need to without any issues. This is a recent problem and I am not aware of any changes that I made to my computer on my end.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Heather,

    This error indicates a problem with the Mac OS X keychain, which Fetch uses to securely store the passwords for your shortcuts and recent connections.

    Please do the following to check for and repair problems with the keychain:

    * Quit Fetch, if it's running.
    * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
    * Go to the Keychain Access menu, and choose Preferences.
    * Click on the "First Aid" tab.
    * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
    * Then go to the Keychain Access menu, and choose Keychain First Aid.
    * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
    * Click the Repair radio button.
    * Click the Start button.
    * Once it's done, close the Keychain First Aid window.
    * Restart your Macintosh.

    Then try your Fetch shortcuts again.

    This should fix the problems; let us know how it goes.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Heather G Member

    Worked like a charm! Thanks for the info - that is an area I didn't even know existed!

    Thanks again.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Heather,

    You're welcome, and we're glad to hear you're all set. Thanks for letting us know.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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