Fetch Softworks

trouble uploading new files (4 posts)

• Started 16 years ago by Neil
• Latest reply 16 years ago from Scott McGuire

• Neil Member

  Hi,

  I've been having trouble uploading files whose names don't match any file already in the destination folder.

  If I change the name of an existing file to the name of the file I want to add, the new file uploads, no problem.

  mac 10.4.10
  fetch 5.2

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Neil,

  We'd like to see a transcript of one of these failed upload attempts; this will give us more information about what the problem might be.

  To do this:

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Try uploading a new file whose name does not match any of the existing files.
  * Then after you get an error, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• Neil Member

  Scott,

  I deleted some files and now everything is working just fine, so for the moment I can't replicate the problem.

  Thanks,

  Neil

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Neil,

  Okay. If you run into it again, send us the transcript as outlined above, and we'll look into it.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #