Fetch Softworks

"Unexpected Response" Error Message (2 posts)

• Started 10 years ago by Holly
• Latest reply 10 years ago from Jim Matthews

• Holly Member

  I have been using Fetch for a couple weeks. Last week I tried upload a folder and it gave me an error message. It has been giving me this error message ever since.

  "Fetch could not create the folder "Blue Ridge" becuase the FTP server sent an unexpected response. Check the Fetch Transcript for more information. Server responded: "Blue Ridge: Permission denied"

  Help please! I really need to get some documents uploaded.

  Here is my Fetch Transcript:

  Fetch 5.7.2 (5H612) Intel (Web Store) running on Mac OS X 10.6.8 (10K549) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-QSEN-DJLJ T
  Connecting to 192.168.1.8 port 21 (Mac OS X firewall is allowing connections) (12/10/12 1:30 PM)
  Connected to 192.168.1.8 port 21 (12/10/12 1:30 PM)
  220 192.168.1.8 FTP server ready
  USER haw
  331 Password required for haw
  PASS
  230 User haw logged in
  SYST
  215 UNIX Type: L8
  PWD
  257 "/mnt" is the current directory
  PWD
  257 "/mnt" is the current directory
  TYPE A
  200 Type set to A
  PASV
  227 Entering Passive Mode (192,168,1,8,145,212).
  Making data connection to 192.168.1.8 port 37332
  LIST -al
  150 Opening ASCII mode data connection for file list
  drwxrwxrwx 14 root root 4096 Dec 8 16:28 .
  drwxr-xr-x 20 root root 4096 Dec 8 02:28 ..
  drwxr-xr-x 6 root root 73 Nov 14 14:07 array1
  226 Transfer complete
  CWD array1
  250 CWD command successful
  PWD
  257 "/mnt/array1" is the current directory
  PASV
  227 Entering Passive Mode (192,168,1,8,180,235).
  Making data connection to 192.168.1.8 port 46315
  LIST -al
  150 Opening ASCII mode data connection for file list
  drwxr-xr-x 6 root root 73 Nov 14 14:07 .
  drwxrwxrwx 14 root root 4096 Dec 8 16:28 ..
  -rw-r--r-- 1 root root 0 Dec 10 13:30 .accesstest
  drwxrwxrwx 13 root root 4096 Nov 30 10:05 ftp
  226 Transfer complete
  CWD ftp
  250 CWD command successful
  PWD
  257 "/mnt/array1/ftp" is the current directory
  PASV
  227 Entering Passive Mode (192,168,1,8,221,150).
  Making data connection to 192.168.1.8 port 56726
  LIST -al
  150 Opening ASCII mode data connection for file list
  drwxrwxrwx 13 root root 4096 Nov 30 10:05 .
  drwxr-xr-x 6 root root 73 Nov 14 14:07 ..
  drwxrwxrwx 7 nobody nogroup 98 Nov 30 10:05 Blue Ridge
  drwxrwxrwx 7 nobody nogroup 92 Nov 14 14:38 Cape Cod
  drwxrwxrwx 5 nobody nogroup 58 Nov 14 14:39 Classic
  drwxrwxrwx 7 nobody nogroup 92 Nov 14 14:41 Hampton
  drwxrwxrwx 4 nobody nogroup 49 Nov 14 14:42 Newport
  drwxrwxrwx 6 nobody nogroup 76 Nov 14 14:43 Piedmont
  drwxrwxrwx 7 nobody nogroup 92 Nov 14 14:44 Salem
  drwxrwxrwx 5 nobody nogroup 78 Nov 14 14:44 Shenandoah
  drwxrwxrwx 7 nobody nogroup 137 Nov 14 14:35 Tradition
  drwxrwxrwx 2 haw ftpusers 6 Nov 30 10:05 Wood Swatches
  drwxrwxrwx 3 jed hdusers 43 Nov 14 14:34 trashbox
  226 Transfer complete
  CWD Wood Swatches
  250 CWD command successful
  PWD
  257 "/mnt/array1/ftp/Wood Swatches" is the current directory
  PASV
  227 Entering Passive Mode (192,168,1,8,144,161).
  Making data connection to 192.168.1.8 port 37025
  LIST -al
  150 Opening ASCII mode data connection for file list
  drwxrwxrwx 2 haw ftpusers 6 Nov 30 10:05 .
  drwxrwxrwx 13 root root 4096 Nov 30 10:05 ..
  226 Transfer complete
  CWD Blue Ridge
  550 Blue Ridge: No such file or directory
  MKD Blue Ridge
  550 Blue Ridge: Permission denied
  Fetch could not create the folder “Blue Ridge” because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
  Server responded: “Blue Ridge: Permission denied”)
  ftp_mkdir: 2,-30000 (state == RPUT_MAKING_DIR)
  PWD
  257 "/mnt/array1/ftp/Wood Swatches" is the current directory
  PASV
  227 Entering Passive Mode (192,168,1,8,173,209).
  Making data connection to 192.168.1.8 port 44497
  LIST -al
  150 Opening ASCII mode data connection for file list
  drwxrwxrwx 2 haw ftpusers 6 Nov 30 10:05 .
  drwxrwxrwx 13 root root 4096 Nov 30 10:05 ..
  226 Transfer complete
  PWD
  257 "/mnt/array1/ftp/Wood Swatches" is the current directory
  Update check skipped at 12/10/12 1:31 PM (next check after 12/15/12 12:11 AM)
  PWD
  257 "/mnt/array1/ftp/Wood Swatches" is the current directory
  PWD
  257 "/mnt/array1/ftp/Wood Swatches" is the current directory
  PWD
  257 "/mnt/array1/ftp/Wood Swatches" is the current directory

  Posted 10 years ago #

• Jim Matthews Administrator

  Hi,

  Thanks for posting that transcript. It isn't obvious why the server would give you a "Permission denied" error when Fetch tries to create the "Blue Ridge" folder inside the "Wood Swatches" folder. The permissions shown in the file list look correct.

  Is it possible that you are out of space on the server? I would suggest contacting the server administrator to investigate; whatever is wrong, it's happening on the server side.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #