Fetch Softworks

Where does Fetch store Favorites? (15 posts)

• Started 14 years ago by Narrabeen
• Latest reply 6 years ago from Jim Matthews

• Narrabeen Member

  Hi, so my system got so crashy that I had to wipe it clean and reinstall everything (so I wasn't able to export my Favorites from Fetch). I have a TimeMachine backup, but I can't find where Fetch has stored the Favorites. Any tips?

  Posted 14 years ago #

• Narrabeen Member

  PS ... ok, I just found the shortcuts (Library/Preferences...) but now, where are the passwords stored? I know that this is probably now outside the realm of Fetch, and entering the arena of Mac OS and Keychain and all that, but can anyone steer me towards where I might find this stuff?

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  Fetch shortcuts, as you've probably found, are stored in a file named "com.fetchsoftworks.Fetch.Shortcuts.plist" for Fetch 5 (in a file named "Fetch Softworks" for Fetch 4). This file is inside the Preferences folder, inside your Library folder, inside your home folder.

  Passwords for shortcuts are indeed stored in the Mac OS X keychain. Usually the keychain file you'd need to restore is the "login.keychain" file in ~/Library/Keychains (in the Keychains folder inside your Library folder inside your home folder) ; but to be honest I've never tried to restore a keychain file from a backup, so I don't know if there's more you'd need to do.

  I hope this helps.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Narrabeen Member

  Aha! It worked! Brilliant! I can't tell you how much inconvenience you just saved me!

  Thanks Scott!

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  You're welcome!

  (I think having a Time Machine backup is the real savior here. :) )

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Billy Member

  I have the exact same problem, however there is no "com.fetchsoftworks.Fetch.Shortcuts.plist" when I look in my TimeMachine back-up Preferences folder.

  I am using Fetch 5.7.5 and running Mac OS X Yosemite 10.10.3 but I didn't migrate. Instead I did a clean install, hence I lost my shortcuts and passwords.

  Any tips would be much appreciated!

  Posted 7 years ago #

• Jim Matthews Administrator

  That's strange -- that file should be there. Do you see a com.fetchsoftworks.Fetch.plist file?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Billy Member

  I can only access this home 'Library' on my machine by clicking "alt" while looking at "Go" in my Finder. But this folder does not seem to back up to the TimeMachine. Do you know if that is the case?

  Posted 7 years ago #

• Jim Matthews Administrator

  Try this:

  1) Choose Go to Folder… from the Go menu in the Finder
  2) Enter:

  ~/Library/Preferences

  and click Go
  3) Choose Enter Time Machine from the Time Machine menu

  When I do that I'm able to see backups of my Preferences folder (I'm also on 10.10.3).

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Billy Member

  That won't work unfortunately. I didn't migrate the content over using the time machine back up. So the time machine back up is just a version of the old computer. In order to get stuff from it I have to manually drag (I can't "enter time machine")...

  Posted 7 years ago #

• Jim Matthews Administrator

  Can you use the Go to Folder command to go to the Preferences folder on your version of the old computer?

  Posted 7 years ago #

• Tim Kenney Member

  Hi there,

  I found my shortcuts plist in an older version of my system, and dragged it over to my new user library preferences where the fetch plist is, but....

  ...it's STILL not showing my old shortcuts before this recent upgrade. Help! I should have written them down and backed them up, but Fetch is/was such a reliable storage place for all of those FTP signins!!

  I tried using time machine, but as above I couldn't find any. Very odd. Had to go dig it out manually.

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  I would try these steps:

  1) Log out of your OS X account (or restart your Mac)
  2) Log back in
  3) Put the recovered com.fetchsoftworks.Fetch.Shortcuts.plist file in the ~/Library/Preferences folder
  4) Open Fetch

  If that does not work, could you email the plist file to mailto:bugs@fetchsoftworks.com ? I'll see if I can recover the shortcuts.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Edited 6 years ago #

• Billy Member

  Hi Jim,
  Still trying to resolve my Fetch TV (M605T) Box unplugged it in my Daughters bedroom to move furniture / re- plugged it in booted up now says need Activation Code ? cannot find , Bought another Fetch TV Mini paid for another Activation code , it works , But still like to set up the larger one as the mini won't show MTV or any other Entertainment shows have to pay?
  Tried to correspond with the tech team to no avail said to contact optus/ optus said to contact you, Would like to pay for another Activation Code to set up Serial Number 851 427 000 999 515
  Regards ,
  Bill

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi Billy,

  This is a support site for the Fetch file transfer program for Apple Macintosh computers. We don't have anything to do with the Australian Fetch TV set-top box.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #