Fetch Softworks

Why can't I connect? (4 posts)

• Started 15 years ago by pdxtrib
• Latest reply 15 years ago from pdxtrib

• pdxtrib Member

  I'm a newbie on Mac OS10.3. I am a media person trying to connect to a site given to me by a P.R. rep. He gave me the site, username and password. the site as i type it in is exactly what he gave me ... ftp. xxxx .com

  is there anything else I need to know to connect, or should I just contact the guy and see if the problem's on his end?

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Rarely, you may need to know the initial folder (or "path') to connect to, but the PR rep should have given you that information, and it is not common.

  You should probably double-check the information you received from him.

  But if you tell us the exact error you are receiving from Fetch, we may be able to give you some advice as well.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• pdxtrib Member

  I got a "connection could not be opened because server could not be found" message.

  Originally posted by ScottMcGuire:

  Hi,

  Rarely, you may need to know the initial folder (or "path') to connect to, but the PR rep should have given you that information, and it is not common.

  You should probably double-check the information you received from him.

  But if you tell us the exact error you are receiving from Fetch, we may be able to give you some advice as well.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• pdxtrib Member

  Never mind ... user error! I have the correct hostname now. Thanks for your attention.

  Originally posted by pdxtrib:

  I got a "connection could not be opened because server could not be found" message.

  Posted 15 years ago #