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4.0.3 PDF upload appends a line of characters to begining of file (4 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 9 years ago by jschultz
  • Latest reply 9 years ago from Jim Matthews
  • jschultz Member

    When customers using Fetch 4.0.3 upload pdf files to our Mac ftp server (AppleShare IP v 6.2) the follow characters are appended to the begining of the files.

    (code copied from a pdf file named 45.pdf)

    ·&#fffd;45.pdf·························································PDF CARO···········AO†····½&#fffd;&#fffd;Õ½&#fffd;&#fffd;×···mBIN················‚·&#fffd;n··%PDF-1.3

    This causes our rip software to fail.
    Customers have tried a multiple of different settings in Fetch and I have searched this message board.

    Any ideas?

    Thanks
    Jay

    Posted 9 years ago #

  • Jim Matthews Administrator

    It looks like those customers are uploading in MacBinary format; they should upload in Raw Data or Automatic format instead.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • jschultz Member

    Thanks for the reply.

    I have had a customer use the following settings in 4.0.3.
    ------
    Preferences: Genral tab
    Uncheck “Use Internet Config”

    Upload tab
    Upload: Raw Data
    Check “Encode and decode file and folder names”

    Suffix Mapping: .pdf Binary Acrobat Reader

    Select “Automatic” in the session window.
    -------
    Is there a setting on the Misc tab that should be looked at?

    Customers using earlier versions of Fetch do not have this issue.
    I have tried to recreate this with 4.0 using MacBinaryII and was unsuccessful.
    If the customer uploads the files to a unix machine and I download the file, it’s fine.

    Posted 9 years ago #

  • Jim Matthews Administrator

    I would have the customer choose "Raw Data" from the "Format" pop-up menu in the transfer window before uploading -- does that work?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

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