Fetch Softworks

4.0.3 PDF upload appends a line of characters to begining of file (4 posts)

• Started 19 years ago by jschultz
• Latest reply 19 years ago from Jim Matthews

• jschultz Member

  When customers using Fetch 4.0.3 upload pdf files to our Mac ftp server (AppleShare IP v 6.2) the follow characters are appended to the begining of the files.

  (code copied from a pdf file named 45.pdf)

  ·&#fffd;45.pdf·························································PDF CARO···········AO†····½&#fffd;&#fffd;Õ½&#fffd;&#fffd;×···mBIN················‚·&#fffd;n··%PDF-1.3

  This causes our rip software to fail.
  Customers have tried a multiple of different settings in Fetch and I have searched this message board.

  Any ideas?

  Thanks
  Jay

  Posted 19 years ago #

• Jim Matthews Administrator

  It looks like those customers are uploading in MacBinary format; they should upload in Raw Data or Automatic format instead.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• jschultz Member

  Thanks for the reply.

  I have had a customer use the following settings in 4.0.3.
  ------
  Preferences: Genral tab
  Uncheck “Use Internet Config”

  Upload tab
  Upload: Raw Data
  Check “Encode and decode file and folder names”

  Suffix Mapping: .pdf Binary Acrobat Reader

  Select “Automatic” in the session window.
  -------
  Is there a setting on the Misc tab that should be looked at?

  Customers using earlier versions of Fetch do not have this issue.
  I have tried to recreate this with 4.0 using MacBinaryII and was unsuccessful.
  If the customer uploads the files to a unix machine and I download the file, it’s fine.

  Posted 19 years ago #

• Jim Matthews Administrator

  I would have the customer choose "Raw Data" from the "Format" pop-up menu in the transfer window before uploading -- does that work?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #