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beginners luck (2 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 12 years ago by Giovanna Bruno
  • Latest reply 12 years ago from Jim Matthews
  • Giovanna Bruno Member

    I am trying to make a new connection
    and I put my server in and my user Id which I know correct because I just got it from the server and it tell me that that user id is 'unknown'?
    reading the help section hasn't guided me anywhere? Is this a server issue or user?
    any assistance and advice appreciated.
    thanks

    Posted 12 years ago #

  • Jim Matthews Administrator

    You can get that error if there's a problem with the contents of any of the Host, User ID or Password fields. You could double-check those with the server administrator, or post the contents of the Fetch Transcript window (it's listed in the Window menu).

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

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